Ratings based on 984 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
There wasn’t any one thing that I liked because everything was wonderful. I really enjoyed my stay!
Comment from Hotel Management
22 Dec 2024 by Hotel Manager , Hotel Management
Dear Stephanie,Thank you for your wonderful 5/5 rating! We're thrilled to hear that everything about your stay was wonderful. We look forward to welcoming you back for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Dec 2024
Stayed here to attend Marine graduation. Very easy to get to and from Parris Island, many food selections to chose from in the area.
Comment from Hotel Management
22 Dec 2024 by Hotel Manager , Hotel Management
Dear Jacqueline,Thank you for your 5/5 rating! We're glad to hear our location was convenient for attending the Marine graduation and that you enjoyed the nearby food options. We hope to welcome you back next time!Sincerely, Hotel Manager
by A verified traveler
Posted 12 Dec 2024
It was nice.
Comment from Hotel Management
13 Dec 2024 by Hotel Manager, Hotel Management
Dear Christy,Thank you for your fantastic 5/5 rating! We're thrilled to hear that you had a nice stay with us. Your satisfaction means the world to our team, and we’re glad we could meet your expectations. We look forward to welcoming you back for another enjoyable experience soon! If you have any specific highlights from your stay, we’d love to hear about them!Sincerely, Hotel Manager
by A verified traveler
Posted 11 Dec 2024
Multiple times there was a nasty smell of drugs in the halls and stairwells. The pool was dirty. The hotel room itself needed upgrading. The television had limited channels, no channel guide and no hdmi access. The bathtub’s hot and cold water were reversed. The toilet did not flush adequately. The heat did not warm the room and the hallways did not even have the heat on despite temps in the 30’s. The hallway specifically had the AC set to 61.
Overall it wasn’t worth the price and we will
Not be staying again.
Comment from Hotel Management
12 Dec 2024 by Hotel Management, Hotel Management
Dear Megan,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. The unpleasant smell, dirty pool, and various room maintenance concerns, such as the reversed water taps, inadequate toilet flushing, and heating problems, are certainly not reflective of the standards we strive to maintain. We understand your frustration and are committed to addressing these issues with our team to improve both cleanliness and room amenities. We also appreciate your feedback on the temperature control and television access, and will work on making the necessary improvements. Your comments are invaluable, and we are sorry to hear that we did not meet your expectations. We hope you will reconsider staying with us in the future, as we are dedicated to providing a more comfortable experience for all our guests.Sincerely, Hotel Management
by A verified traveler
Posted 7 Dec 2024
Lining sell like bleach very strong odor on pillows and sheets
Comment from Hotel Management
8 Dec 2024 by Hotel Manager, Hotel Management
Dear Anthony,Thank you for sharing your feedback. We sincerely apologize for the strong bleach odor you encountered with the linens. This is certainly not the experience we aim to provide, and we will review our laundry process to ensure this issue is addressed. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more pleasant stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Hotel Manager, Hotel Management
Dear Dave,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
by A verified traveler
Posted 27 Nov 2024
My family and I stayed here during my brothers boot camp graduation. The price was equal to many other hotels and with the reviews i read it seemed to be very child friendly. That was sadly not the case at all. Upon arriving to our room i requested a different room to find the other room was in worst shape! Our rooms carpet looked like it had not been cleaned since 1990 along with the couches and linens. There were multiple splatter marks of food or some other liquidish substance om the walls, doors and floors. Hair was in every place you could see. The floor, the sheets, the shower and then some. Our room had a pull out bed with no linens. I went to the desk to ask for linens and was told not 1 but 2 nights in a row that they only had a sheet. I asked for additional towels during the second visit because only 2 were left for a room for 6. I received them with a snarky comment. The room filled up with the smell of pot smoke each night. The smell was so bad the second night i tried to search for a different hotel but unfortunately they were all booked out! I would not ever on a worst day recommend this hotel for anyone with children! Stay clear and do not trust the few reviews!
Comment from Hotel Management
28 Nov 2024 by Hotel Management, Hotel Management
Dear Alyssa,Thank you for taking the time to provide such detailed feedback about your recent stay. We sincerely apologize for the many issues you encountered and the impact they had on your experience, especially during such an important family occasion. Cleanliness, comfort, and a welcoming environment are priorities for us, and it’s clear we fell short in multiple areas. We are deeply sorry for the condition of your room and for the lack of proper assistance from our staff. This is not the standard of service we strive to deliver. Your comments about cleanliness, odor issues, and the unavailability of essential items such as linens and towels are unacceptable, and we will be addressing these concerns with our housekeeping and front desk teams immediately to ensure corrective action is taken. Your feedback is invaluable in helping us improve, and we hope you’ll consider giving us another chance to provide the quality experience you deserve. Please don’t hesitate to reach out to us directly so we can make amends and restore your confidence in our hotel.Sincerely, Hotel Management
by A verified traveler
Posted 26 Nov 2024
My Stay was excellent and really comfortable I have no complaints. The front desk employee were super friendly and very informative.
Comment from Hotel Management
27 Nov 2024 by Hotel Manager, Hotel Management
Dear Michelle,Thank you for your wonderful feedback! We’re delighted to hear that your stay was excellent and comfortable. It’s great to know that our front desk team made such a positive impression with their friendliness and helpfulness. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager
by A verified traveler from Conroe
Posted 11 Nov 2024
Before i made my reservations I read all the excellent and i decided to estoy for 4 days big mistake, sheets full of hair you can tell that they don't change those, restroom nasty if you stay for more than one day housekeeping don't clean your room, I try to complain to the Manager, and everyday was a excuse, manager works at night, them at night Manager works in the morning any way was a bad experience never again
Comment from Hotel Management
12 Nov 2024 by Hotel Management, Hotel Management
Dear Edgar,We deeply apologize for your recent experience and appreciate your feedback. It’s disheartening to hear that your stay did not meet the standards we strive for. Cleanliness and customer service are our top priorities, and we are addressing your concerns with our housekeeping and management teams to ensure this is resolved. Thank you for bringing this to our attention, we would love the opportunity to improve and regain your trust in the future.Sincerely, Hotel Management
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear CRISTIAN,Thank you for your rating of 3/5. We appreciate you taking the time to share your thoughts with us. While we’re glad you had a satisfactory experience, we strive for excellence and want to know how we can improve. If you have specific feedback or suggestions about what could have made your stay better, please let us know. Your insights are invaluable in helping us enhance our services for future guests. We hope to have the opportunity to provide you with a more enjoyable experience next time!Sincerely, Hotel Manager
