Ratings based on 381 Verified Reviews
2.1 Room cleanliness
2.9 Service & staff
2.2 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
It had bedbugs and he wouldn’t move us to another room talking bout they out of room but then one of our rooms toilet overflowed and he all of a sudden had a room to move us to..SMH worst motel I ever been in will not be returning there anymore
Comment from Hotel Management
25 Nov 2024 by Guest Relations, Hotel Management
Dear Priscilla,We are truly sorry to hear about your recent experience at our hotel. The issues you described, including bedbugs and the handling of your room change request, are unacceptable and do not reflect the standards we aim to uphold. We take pest control very seriously and will be conducting a thorough inspection and treatment of the room in question. Additionally, we will review our room management procedures to ensure that all guests receive prompt and appropriate assistance. We regret that we were unable to provide a satisfactory resolution during your stay and understand your frustration. If you would consider giving us another chance, please contact our management team directly, and we will do our best to make things right. Thank you for bringing these matters to our attention.RIC
by A verified traveler
Posted 19 Nov 2024
I did not even set my bag down in the room. Terrible!! As I opened the door the smell of weed was so strong it stuck to me for hours. I stood on the balcony and booked another hotel further away but man it was worth it. For 20 bucks more you can get a room at a nice hotel with a pool, breakfast, and clean office and hallways and good parking without the smell of smoke and weed.
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 15 Oct 2024
Arrived at 12:30am, got in the room and the toilet was overflowing, changed rooms and had to pass by people using drugs in the hall to get to a smoking room when I didn’t ask for that. Damage to doors and walls, staff unresponsive, and a very unsafe atmosphere. Hated the entire experience
Comment from Hotel Management
15 Oct 2024 by RIC, Hotel Management
Thank you for your recent review. We sincerely apologize for the condition of our facility as well as the service provided by our staff. This is not the level of service we pride ourselves upon. Your concerns have been shared with all staff to ensure situations such as these would not occur in the future.
by A verified traveler
Posted 12 Oct 2024
Internet was spotty
Comment from Hotel Management
14 Oct 2024 by RIC, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of the internet service. We take the time to listen to your constructive comments so we can continually improve our services. We are sorry for the internet not working properly. We do hope to have another opportunity to better meet your expectations during a future visit.
by A verified traveler
Posted 9 Oct 2024
Online is miss leading needs alot of repair
Comment from Hotel Management
14 Oct 2024 by RIC, Hotel Management
We appreciate you taking the time to write a review. It saddens us to hear that your stay was anything less than satisfying and that we did not have the opportunity to correct it while you were visiting.Providing our guests with a comfortable and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we may have missed the mark. Our sincere apologies.
by A verified traveler
Posted 5 Oct 2024
by A verified traveler
Posted 1 Oct 2024
by A verified traveler
Posted 29 Sep 2024
The website said they had rooms , but when I called to double check they were sold out, but you took my mo ey. Could I please be reimbursed. Thank you
Comment from Hotel Management
1 Oct 2024 by RIC, Hotel Management
We apologize for the miscommunication with the website for your booking. Please reach out to phone number in your confirmation email. You should have not been charged for the reservation; you will get a full refund for any charge.
by A verified traveler
Posted 15 Sep 2024
