Ratings based on 159 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
Good
by A verified traveler
Posted 29 Sep 2024
Upon checking in and getting to my room the bedspread had black footprints on it. I spent the night listening to the couple above fighting, just to wake up and having three police vehicles parked in front because of a crackhead coming in and making a scene yelling about where the meat was on the breakfast buffet. The premises are u safe and dirty. Would not recommend.
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Jordan, Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you encountered during your stay. Your experience is certainly not the standard we strive to maintain, and we apologize for the discomfort and inconvenience you faced.First, we deeply regret that the bedspread in your room had visible stains. Cleanliness is a top priority for us, and this is clearly not acceptable. We have addressed this with our housekeeping team to ensure this situation is immediately rectified, and we’ll make sure that our rooms are thoroughly inspected before guests check in.We also apologize for the disturbance caused by noise from the guests above and the unfortunate incident involving the police. We understand how this affected your stay, and it is certainly not the type of environment we want to create for our guests. We take safety and security very seriously, and we are reviewing procedures with our staff to ensure that any disruptive behavior is managed promptly.Please know that we are committed to providing a safe, clean, and peaceful environment for everyone who stays with us. We’re genuinely sorry that we fell short of these expectations during your visit. Your feedback will help us improve, and we hope you’ll consider giving us another opportunity to provide the experience you deserve. If you'd like to discuss your stay further or have any additional concerns, please don't hesitate to contact us directly. Thank you again for your review.
by A verified traveler
Posted 27 Aug 2024 on Hotels
by A verified traveler
Posted 26 Aug 2024 on Hotels
by A verified traveler
Posted 16 Aug 2024
by A verified traveler
Missing Mattress
Posted 14 Aug 2024 on HotelsMy trip was to Houston. I had three young children ages 8,9,12. And two adults ages 26 and 51. We arrive at the hotel and police were in the parking lot. The worker seemed tired but was friendly. Once in our room, found that the two beds were doubles not queens. Also on bed was missing a mattress. The front desk said the had no other rooms available. He did bring a roller bed to help but I had three kids. They could not all fit. I spoke with manager the next morning about a discount or refund. He said he would call but has not.
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by General Manager, Hotel Management
Dear Guest,Thank you so much for your incredible 10-star review! We are thrilled to hear that your experience exceeded your expectations. Your kind words and enthusiastic feedback mean the world to us.We strive to provide outstanding service and create memorable experiences for all our customers. Knowing that we’ve succeeded in doing this for you is truly rewarding. Your recognition of our efforts fuels our passion and motivates us to continue delivering top-notch service.If you have any more feedback or if there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to welcoming you back and exceeding your expectations once again!Thank you once more for taking the time to share your experience. It was a pleasure serving you.Best regards,
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by General Manager, Hotel Management
Dear Guest,Thank you so much for your incredible 6-star review! We are thrilled to hear that your experience exceeded your expectations. Your kind words and enthusiastic feedback mean the world to us.We strive to provide outstanding service and create memorable experiences for all our customers. Knowing that we’ve succeeded in doing this for you is truly rewarding. Your recognition of our efforts fuels our passion and motivates us to continue delivering top-notch service.If you have any more feedback or if there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to welcoming you back and exceeding your expectations once again!Thank you once more for taking the time to share your experience. It was a pleasure serving you.Best regards,
by A verified traveler
Posted 4 Jul 2024 on Travelocity
Great.
Comment from Hotel Management
10 Aug 2024 by General Manager, Hotel Management
Dear Guest,Thank you so much for your incredible 5-star review! We are thrilled to hear that your experience exceeded your expectations. Your kind words and enthusiastic feedback mean the world to us.We strive to provide outstanding service and create memorable experiences for all our customers. Knowing that we’ve succeeded in doing this for you is truly rewarding. Your recognition of our efforts fuels our passion and motivates us to continue delivering top-notch service.If you have any more feedback or if there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to welcoming you back and exceeding your expectations once again!Thank you once more for taking the time to share your experience. It was a pleasure serving you.Best regards,
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by General MAnager, Hotel Management
Dear Guest,Your kind words and enthusiastic feedback mean the world to us.We strive to provide outstanding service and create memorable experiences for all our customers. Knowing that we’ve succeeded in doing this for you is truly rewarding. Your recognition of our efforts fuels our passion and motivates us to continue delivering top-notch service.If you have any more feedback or if there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to welcoming you back and exceeding your expectations once again!Thank you once more for taking the time to share your experience. It was a pleasure serving you.Best regards,
