Ratings based on 245 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Good
by A verified traveler
Posted 29 Sep 2024
My biggest complain with Expedia is you advertised on your site for Hampton Inn the pet fee is $50 per stay but when I checked into the hotel it was $75 per pet which I have two dogs. I had to pay an additional $100 to stay here. Management told me when booking through a third party your info on your site is not correct. FALSE ADVERTISEMENT AND I EXPECT EXPEDIA TO REIMBURSE ME MY $100 ADDITIONAL FEE I HAD TO PROVIDE!
Comment from Hotel Management
1 Oct 2024 by Anna Marshall, Guest Service Manager, Hotel Management
Thank you for reaching out to us letting us know that you were overcharged for your pet. Hilton Policy states that the pet fee should not exceed 125, I have refunded you 75.00 and will retrain my Front Desk over the proper procedures. I am sorry for any inconvenience that this may have caused and look forward to you visiting us again.
by A verified traveler
Posted 7 Sep 2024
It is, by far, the most run down Hampton I’ve ever stayed at. I simply couldn’t believe how dingy it was, and the condition of our room was like something at a 1-star hotel. Half the veneer was torn off our bathroom door. Peeling wallpaper. Very rusty fixtures. The fake leather was heavily delaminating. The beds were comfortable. Lumpy carpet. I can’t believe Hampton keeps their name on this property.
The staff was very nice and the breakfast was up to standards, but the owner clearly doesn’t care about maintaining the facility. There are several new hotels at this exit, and I would encourage you to stay in one.
Comment from Hotel Management
1 Oct 2024 by Anna Marshall, Guest Service Manager, Hotel Management
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact Anna Marshall, our Guest Service Manager, at (281)421-1234 to discuss your experience in more detail.
by A verified traveler
Posted 11 Aug 2024
It was a nice place overall.
Comment from Hotel Management
1 Oct 2024 by Anna Marshall, Guest Service Manager, Hotel Management
Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Hampton by Hilton. We hope you’ll visit us again soon.
by A verified traveler
Posted 16 Jul 2024 on Hotels
by A verified traveler
Customer Service Training
Posted 15 Jul 2024 on HotelsThe early afternoon desk staff was unfriendly I showed up after attending a funeral she was outside when i pulled up and she instructed to me rudely while she was assisting a lady . she stated to me " you cant park there" , i stated to her i was there to check in , she stated back "ok , but you cant check in until 3pm." so i left. And upon checking out no one was at the desk so i said hello because i could here someone on the phone talking and it was the same lady whom i had encountered i said to here im checking out she said ok i gave her the room key and inquired about my $50 deposit hold that i was required to put , she stated it will go back , i asked for a receipt she stated while not looking at me " they will email you the receipt ".
Also I and some of my family members got stuck in the elevator upon my stay worst experience ever . We called the front desk night staff was so rude we explained to her we were stuck she said loudly " MA'AM I'M TRYING TO GET YOU OUT ". and hung up on me after sitting in there for about 15 to 20 minutes she opens the door and tells us are y'all going to use the elevator are walk the stairs, we walked the stairs but wow what consideration, no " are you guys ok sorry for the inconvenience " no concern at all....
by A verified traveler
Posted 15 Jul 2024 on Orbitz
Comment from Hotel Management
1 Oct 2024 by Anna Marshall, Guest Service Manager, Hotel Management
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hampton by Hilton. We hope you’ll visit us again soon.
by A verified traveler
Posted 5 Jul 2024 on Hotels
Thought it would be nicer because it was a Hampton but it was in the old - not well kept
by A verified traveler
Posted 3 Jul 2024 on Hotels
by A verified traveler
Posted 29 Jun 2024
