Ratings based on 952 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Pros: excellent location, room size good considering price. Rooms clean and well maintained. On site bar open late, with attentive staff. Front office staff very pleasant, even considering the high volume of check ins and check outs that happen each day. Near a metro station and across from Kensington Garden (we enjoyed the view of the Garden from our room on an upper floor).
Suggestions: The Bar/Restaurant bathrooms get a pretty high volume and need to be cleaned more frequently throughout the day.
Note: If you have any physical challenges, the elevators get backed up with the many travelers with lots of luggage. We used the stairs most to the time, which was fine, but if you have physical mobility issues and are using this hotel as a base, you may be a bit frustrated.
Comment from Hotel Management
15 Nov 2024 by Muhammad, Hotel Management
Dear Robert,Thank you for your review and choosing us for your stay in London. We are delighted to hear that you enjoyed your stay with us and we look forward to see you again.We value your feedback and thank you for your constrictive suggestions.Regards,DM MuhammadRegards,DM Muhammad
by A verified traveler
Posted 28 Oct 2024
This is a great spot to stay if you have young kids. Being so close to Hyde Park (Princess Diana Memorial playground!), the bus and the tube made getting around super easy. The staff are so friendly. We got in too early to check in, but they held our bags for us so we could go exploring.
Comment from Hotel Management
31 Oct 2024 by Reception, Hotel Management
Dear Anjuli,Thank you for your kind review! We're thrilled to hear that our location made it convenient for you and your family to explore London, especially Hyde Park and its nearby attractions. It’s also wonderful to know our team helped make your stay enjoyable. We hope to welcome you back for more family adventures soon!
by A verified traveler
Posted 27 Oct 2024
Wonderful staff, Hotel is in a convenient walking distance from Paddington station. Close to two blind and bus routes. Hotel room felt a little rundown, however it was clean and well-maintained. The dining option for the hotel did leave something to be desired. Staff was delightful and helpful. However, the food was bland and poorly presented.
I would personally stay at this property, but I would not access the food option within the hotel
Comment from Hotel Management
31 Oct 2024 by Reception, Hotel Management
Dear Shaina,Thank you for sharing your thoughts! We're thrilled to hear that our staff provided you with delightful service and that you found our location convenient for your travels. We appreciate your feedback regarding the room and the dining options, and we will certainly take your comments into consideration to enhance our offerings. We're glad to know you would choose to stay with us again, and we hope to provide an even better experience on your next visit!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Reception, Hotel Management
Dear Batool,Thank you for your rating! We appreciate your feedback and would love to hear more about your experience to help us improve. If there's anything specific you'd like to share, please let us know!
by A verified traveler
Posted 17 Oct 2024
Amazing spacious room and views! Staff were so helpful and attentive. Will definitely stay heee again. Thank you.
Comment from Hotel Management
31 Oct 2024 by Reception, Hotel Management
Dear Helen,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the spacious room and great views. Our team takes pride in providing attentive service, and we’re glad it made your stay even better. We look forward to welcoming you back again soon!
by A verified traveler
Posted 17 Oct 2024
Very comfortable and friendly/helpful staff
Comment from Hotel Management
31 Oct 2024 by Reception, Hotel Management
Dear Harlow,Thank you for your kind words! We’re delighted to hear that you found your stay comfortable and our staff friendly and helpful. Your satisfaction is our top priority, and we hope to welcome you back soon!
by A verified traveler from Coral Springs
Posted 13 Oct 2024
Perfect
Comment from Hotel Management
31 Oct 2024 by Reception, Hotel Management
Dear Sean,Thank you! If you have any other feedback or questions, feel free to share. We appreciate your input!
by A verified traveler from Besthorpe, Breckland
Posted 10 Oct 2024
2 blocks from Queensway underground station and a short walk thru Hyde Park to the Royal Albert Hall. Perfect
Comment from Hotel Management
12 Oct 2024 by Muhammad, Hotel Management
Dear Kevin,Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are glad you enjoyed the location and easy access to local area. We hope to welcome you back soon again.Regards,DM Muhammad
by A verified traveler
Posted 8 Oct 2024
Handy location to the tube and also across from Hyde Park so lovely walks - overall great place to stay in London
Comment from Hotel Management
12 Oct 2024 by Muhammad, Hotel Management
Dear Peter,Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are glad you enjoyed the location and easy access to local area. We hope to welcome you back soon again.Regards,DM Muhammad
by A verified traveler
Posted 7 Oct 2024
Great place to stay with family. Walking distance to shops, restaurants, and the metro! Would stay here again
Comment from Hotel Management
12 Oct 2024 by Muhammad, Hotel Management
Dear Caitlin,Dear Jonna,Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are glad you enjoyed the location and easy access to local area. We hope to welcome you back soon again.Regards,DM Muhammad
