Ratings based on 2,046 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
I am coeliac so required gluten free options for breakfast. A member of staff showed me what I could have and seemed to understand cross contamination. He made gf toast for me each morning and there was enough choice for cooked breakfast, fruit, yoghurts etc. No cereal but maybe if I’d asked...
The outside of the building, seen through bedroom windows, was badly flaking and in need of update. Inside was fine - especially liked the heated bathroom floor.
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Vinayak Girgune, Hotel Management
Dear Marijus,Thank you for your excellent rating! We're thrilled to hear you had a great stay with us. We hope to welcome you back to Park Grand Paddington Court in the future for another wonderful experience!Best regards, Vinayak Girgune Park Grand Paddington Court
by A verified traveler
Posted 12 Dec 2024
In a nice area
Comment from Hotel Management
14 Dec 2024 by Vinayak Girgune, Hotel Management
Dear Michael, Thank you for sharing your feedback! We’re glad you enjoyed the pleasant area around our hotel. We hope to welcome you back soon for an even better experience. Best regards, Vinayak Girgune Park Grand Paddington Court
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Vinayak Girgune, Hotel Management
Dear Susan,Thank you for your feedback. We apologize that your stay didn't meet your expectations. Your honest review helps us identify areas where we can improve.We're committed to providing exceptional guest experiences, and we'll use your feedback to enhance our services.We hope to have the opportunity to welcome you back to Park Grand Paddington Court in the future and provide you with a more satisfying stay.Best regards,The Park Grand Paddington Court Team
by A verified traveler from Reading
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Vinayak Girgune, Hotel Management
Dear Liezl,Thank you for your feedback. We appreciate your rating on Expedia.We value your input and will use it to improve our services.We hope to welcome you back.Sincerely,Park Grand Paddington Court
by A verified traveler
Posted 10 Dec 2024
Good clean hotel which is a short walk from Paddington station. Good restaurants close by and area quiet for central London
Comment from Hotel Management
11 Dec 2024 by Vinayak Girgune, Hotel Management
Dear Steve, Thank you for your glowing 5-star review! We're thrilled to hear you enjoyed the cleanliness of our hotel and its convenient location near Paddington Station. It's great to know you appreciated the nearby restaurants and the peacefulness of the area despite being in central London. We look forward to welcoming you back for another pleasant stay! Kind regards, Vinayak Girgune Park Grand Paddington Court
by A verified traveler from Philadelphia
Posted 9 Dec 2024
Stayed here many times.
by A verified traveler
Posted 9 Dec 2024
They overbooked the hotel so when I turned up there was no room
Comment from Hotel Management
10 Dec 2024 by Vinayak Girgune, Hotel Management
Dear Pauline, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the overbooking situation. We understand how frustrating and disappointing it must have been to arrive and not have a room available, and we deeply regret that we could not meet your expectations on this occasion. Overbooking is never our intention, and we strive to minimize such occurrences. Your feedback is invaluable, and we will review our booking processes to ensure a better experience for all our guests. We hope you might give us another opportunity in the future to provide the excellent service you deserve. Kind regards, Vinayak Girgune Park Grand Paddington Court
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Vinayak Girgune, Hotel Management
Dear Elizabeth,Thank you for sharing your feedback! We're glad to hear you had a mostly positive experience with us. If there's anything specific you think we could improve, we'd love to hear your suggestions. We hope to have the chance to welcome you back soon and make your next visit even better!
