Ratings based on 958 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
No complain at all. Very satisfied with this hotel.
Comment from Hotel Management
22 Nov 2024 by LHH Team, Hotel Management
Dear Rowena, Thank you for your lovely feedback! It’s wonderful to hear that you were completely satisfied with your stay. We truly appreciate your kind words and hope to welcome you back for another seamless experience in the future. Kind regards, LHH Team
by A verified traveler
Posted 18 Nov 2024
Property was very clean and there were a variety of restaurants nearby
Comment from Hotel Management
18 Nov 2024 by LHH Team, Hotel Management
Dear Deidrea, Thank you for your kind words! We’re so pleased to hear you enjoyed the cleanliness of our property and the convenience of having a range of restaurants nearby. It’s wonderful to know our location added to the enjoyment of your stay. We hope to welcome you back on your next visit to London. Please don’t hesitate to reach out if there’s anything we can assist with. Kind regards, LHH Team
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by LHH Team, Hotel Management
Dear Waqasul, Thank you for your perfect rating! We’re thrilled to know you had such a positive experience during your stay. Your support means a great deal to us, and we hope to welcome you back again soon. Kind regards, LHH Team
by A verified traveler from Wilmslow
Posted 14 Nov 2024
Great place to stay for a trip to London. The staff at reception when we checked in were extremely friendly and helpful.
Comment from Hotel Management
15 Nov 2024 by LHH Team, Hotel Management
Dear Ramankutty, Thank you for your kind feedback. We’re delighted to hear that your stay with us was so enjoyable and that our reception team made such a positive impression during your check-in. Providing friendly and helpful service is something we take great pride in. We hope to welcome you back on your next trip to London for another great experience. Kind regards, LHH Team
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by LHH Team, Hotel Management
Dear Antonio, Thank you for your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations. We always strive to provide a high level of service and a comfortable stay for all our guests, and we regret that we couldn’t accommodate your request for date changes. We understand that your rating reflects your frustration, and we would love the chance to discuss any concerns further to see how we can improve. We hope you’ll consider giving us another opportunity in the future. Kind regards, LHH Team
by A verified traveler
Posted 13 Nov 2024
Very conveniently located and cute little hotel! Only complaint is that the door to our room didn’t reach the floor so there was a gap that let in a lot of light and noise at night but the neighborhood was very safe and extremely walkable. It is also really close to metro stations and plenty of bus stops so very easy to get around. Good quality for price.
Comment from Hotel Management
15 Nov 2024 by LHH Team, Hotel Management
Dear Griffin, Thank you for sharing your experience with us. We’re so pleased you enjoyed the convenience of our location and found the neighbourhood safe and easy to explore. Being close to public transport and key attractions is something many of our guests value, and we’re glad it added to your stay. We appreciate your feedback about the room door and will take it into consideration as we look to improve our facilities. It’s great to hear that you still felt the hotel offered good value for money overall. We hope to welcome you back in the future! Kind regards, LHH Team
by A verified traveler
Posted 11 Nov 2024
The location was beautiful. The bed was comfortable. The staff was helpful. The 2 things missing in my room were tissues and a stand for my suitcase. I used the bench from the desk.
Comment from Hotel Management
13 Nov 2024 by LHH Team, Hotel Management
Dear Judith,Thank you for your lovely feedback. It’s great to know you enjoyed our beautiful location, comfortable bedding, and that our team was able to assist you during your stay.We appreciate your suggestions regarding tissues and a suitcase stand in the room. We’ll certainly take these into consideration, as we’re always looking for ways to enhance our guests' comfort. We're glad the desk bench served as an alternative, and we hope that overall, you had a pleasant and restful stay.We look forward to welcoming you again!Warm regards, LHH Team
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by LHH Team, Hotel Management
Dear Raoul,Thank you for your rating. We appreciate you sharing your thoughts, as every bit of feedback helps us improve. If there’s anything specific that could have made your stay more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back and offer you an even better experience.Warm regards, LHH Team
by A verified traveler
Posted 10 Nov 2024
A little small, but comfortable and clean.
Comment from Hotel Management
11 Nov 2024 by LHH Team, Hotel Management
Dear Marco,Thank you for your feedback! We’re pleased to hear you found your room comfortable and enjoyed the cleanliness of our facilities. We understand that some of our rooms may feel a bit compact, and we’re always happy to discuss options for larger rooms if you’re seeking a bit more space on a future visit.We’d love to welcome you back soon.LHH Team
by A verified traveler
Posted 8 Nov 2024
Room very small, not bad for short stay
Comment from Hotel Management
11 Nov 2024 by LHH Team, Hotel Management
Dear Belinda,Thank you for sharing your thoughts with us! We're delighted to know you had a comfortable and clean stay, even if the room felt a bit on the smaller side. Should you prefer a bit more space, our team would be more than happy to explore other room options with you for future visits.We look forward to welcoming you back!LHH Team
