Ratings based on 577 Verified Reviews

3.5 out of 5
82% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 17 Nov 2024
The room is tiny wrt the pictures - but, I guess its yhe price of a central londonf stay. It is perfect if youre travelling light, i had two suitcases, so, prwtty much had to open one at a time to get things out. The closet in the room is a half depth afterthought, even shirts only go at an angle. The fridge, microwave, electric kettle abd toaster are good. the location is 3 minutes walk from Bayswater, and 5 mins from the Queensway tubestations. There are rooms in the basement، where I dont believe there is elevator access, so some stairs would be involved. I was assigned one in the basement, but I explained I have a bad knee and would be doffoucult to manage with my luggage, was given a room on the 3rd floor then, still you ned to climb about 5 steps after getting off thr elevator. All in all, not a bad stay, just the room size, is quite small. Nearby shopping incmudes Tesco, sainsbury and M&S Metro/expres stores. KFC and Taza Shawarma (both halal) nearby - Taza was barely average) ..McD.
5 out of 5
by A verified traveler

Posted 12 Nov 2024
The reception team were helpful and responsive. The location is great, near Kensington Gardens, two tube stations and a wide range of shops, cafés and restaurants.
1 out of 5
by A verified traveler from Country SLOVAKIA-EUROPE

This traveler left a rating score only Posted 25 Oct 2024
3 out of 5
by A verified traveler

Posted 4 Oct 2024
Great area to stay, the place around is safe. Metro is very close by. The rooms are small some connector did not work. And you might have to carry your bags via tiny small stairs Which can be complícated. But area is great. Bad thing is the 200 ponds deposit is too much. They bothered much with an issue at another room on some leaking but it was not from our room.
4 out of 5
by A verified traveler from Floral Park

Posted 4 Sep 2024
I liked the neighborhood. The metro is right around the corner, also busses. There's also a supermarket near the train station for water, snacks etc. Plenty of dining options and a great park nearby. The building interior could use some updating. My room wasn't the cleanest. Lots of dust. My asthma started to act up within minutes. Spoke to the front desk, they had somebody clean the room that same evening. I reached down to get something and noticed under the bed was full of dust, so the rooms are not being cleaned thoroughly. Temps had been a little chilly. I asked for the heat to be turned on. Maintenence was sent right away. Couldn't get it to work. Back up was called. 3 guys were working on the radiator and the heating unit located in a locked closet in the room. Still no luck. They were helpful in providing a space heater for me to use. For applying makeup, I wished the light up feature in the mirror worked. Around the base of the kitchen area was rotting away and floors show sign of damage. Water stains on the ceiling. Nice property with great potential, but could use some tlc. The toiletries are minimal and the tiny rounds of soap are useless, so bring ur own. Electric water kettle, instant coffee and sugar provided. If u use artificial sweetener or creamer or powdered milk packets u will need to bring that. They don't have. They will direct u to the nearest supermarket. In summary, location is great, front desk is friendly and responsive, the property needs work.
5 out of 5
by A verified traveler

Great apartments

Posted 7 Aug 2024 on Hotels
Very pleasant stay in a convenient location with good transport
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 31 Jul 2024 on Hotels
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Jul 2024
2 out of 5
by A verified traveler

Tatty Room

Posted 9 Jul 2024 on Hotels
Lovely position in London and lovely building but spoilt by lack of care for the room. Damaged headboard, tatty curtains, peeling wallpaper and lack of coffee/tea and no milk at all. Very poor. View was of scaffolding and rubbish out the back.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Jul 2024 on Hotels