Ratings based on 1,431 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
I dont think i can give it a rating because i havent stayed alot in hotels. What i kinda expect is probably not around anymore like the olden days. Beds are comfortably. it seems these beds you get in and sink or it hard to move around.. perhaps because im overweight. Also noise all night long from guys walking up and down the hallways.. All i could tell was Spanish speaking.. i was up half the night scared. Watching the door. then i heard some loud banging and it sounded like gun shots no kidding.. but perhaps it was buckets dropping.. but still.. i would not stay in a Wyndham again.
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 26 Sep 2024
I wanted to be detailed about this. Last Monday 9/16 I went outside the back door to have a cigarette at about 0430. I had to use the back door as the front was broken. A man and his 3 protitutes were working out of the back of the hotel. When I called hotel management after I'd left the quote I got was, "well, what do you want us to do about it?" Yep, they didn't care. Given that the clerk had to let people back into the hotel after hours he either knew the working girls were working or he is downright stupid. They didn't care. I wouldn't recommend this hotel to my worst enemy.
Comment from Hotel Management
28 Sep 2024 by General Manager, Hotel Management
Dear John, Thank you for sharing your experience. We apologize for the concerns you had during your stay. Please know that the safety of our guests is of the utmost importance to us, and we assure you that we take extensive measures to ensure a secure environment. Your comments have been shared with our management team, and we are taking immediate steps to address these matters. Our goal is to provide a comfortable and enjoyable experience for all our guests, and your insights are invaluable in helping us achieve that. If your travels bring you back this way, we hope to have the opportunity to welcome you back for an improved stay.Yours in hospitality,Jason Penkacik,General Manager.
by A verified traveler
Posted 24 Sep 2024
Ok
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Daniel,Thank you for choosing Wyndham Garden Jacksonville to host your recent stay. We're happy to hear you had a pleasant experience, and we appreciate you sharing your rating. We hope to have the opportunity to welcome you back the next time you're in the area.Yours in hospitality,Jason Penkacik,General Manager.
by A verified traveler
Posted 21 Sep 2024
The bar was our favorite part; the foods and drinks was great. Everyone was nice and the environment was a family friendly environment.
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Dear Kennedy,Thank you for your kind words. We're so pleased you were impressed by our kind staff, tasty food, and family-friendly property. Please come see us again soon at Wyndham Garden Jacksonville.Yours in hospitality,Jason Penkacik,General Manager.
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 19 Sep 2024
Great
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 18 Sep 2024
Some of the other guests were very noisy
Comment from Hotel Management
18 Sep 2024 by General Manager, Hotel Management
Dear Bernard, Thank you for your feedback. We trust that you had an overall pleasant stay. We regret to hear about the challenges you encountered and will address this with the appropriate team members to ensure the necessary improvements are made. Thank you for bringing this to our attention and we hope to welcome you back to Wyndham Garden Jacksonville soon for a more restful stay!Yours in hospitality,Jason Penkacik,General Manager.
