Ratings based on 980 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
It was clean, quiet, friendly people
Comment from Hotel Management
29 Nov 2024 by GM, Hotel Management
Afternoon Cheryl,Thank you for the great review. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
29 Nov 2024 by GM, Hotel Management
Afternoon Judah,Thak you for the great review. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again.
by A verified traveler
Posted 23 Nov 2024
Could definitely use a DEEP clean! Stained linen dirty silverware in cabinets., bathroom door didn’t lock. Wasn’t the worst the place but wasn’t the best.
Comment from Hotel Management
25 Nov 2024 by GM, Hotel Management
Afternoon Amber,My apologies for not meeting your standards or ours. Will pass your comments on to our housekeeping manager so we can avoid any similar issues.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Morning Tykeshia,Thank you for the great review. We are glad to hear you had a great stay with us.We look forward to seeing you again.
by A verified traveler
Posted 18 Nov 2024
The property was just average for me. Nothing really bad. I just didn’t care for stains on the curtains, the sewage smell upon walking down the 1st floor hallway or the fact that checkout is at 11 and housekeeping knocked once and opened my door around 1040 which could have been terrible for her but I was literally about to walk out the door when she opened it. Other than that, it served the purpose.
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Afternoon,Sorry we did not meet your needs. Will have housekeeping manager address your concerns with his staff.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by GM, Hotel Management
Afternoon Anthony,Thank you for the great review. We are glad to know that you enjoyed your stay with us. We look forward to seeing you again.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by GM, Hotel Management
Good morning,Sorry we did not meet your needs.
by A verified traveler from any city
Posted 9 Nov 2024
Solid stay!
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Morning Mario,Thank you for the good review. We take pride in offering clean, comfortable and affordable rooms. We are glad to know that you enjoyed your stay with us.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Kyla D., Hotel Management
We are so sorry you had a less than perfect stay with us. Please give us another chance in the future! Thank you for choosing Sonesta Simply Suites Jacksonville!
by A verified traveler
Posted 31 Oct 2024
Easy check in, big room with full kitchen and office area, convenient and plenty of parking
Comment from Hotel Management
31 Oct 2024 by GM, Hotel Management
Evening Jack,Thank you fot the great review. We are glad to know that you enjoyed your stay and look forward to seeing you again.
