Ratings based on 275 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Customer Care Team, Hotel Management
Dear Tara, thank you for taking the time to rate your recent stay at our hotel. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope you will give us another chance to restore your faith in our hotel and hospitality. Please feel free to connect if there is anything we can do to help.Best Regards, Customer Care Team
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 5 Aug 2024
Easy parking and didn’t like that the pool wasn’t open.
Comment from Hotel Management
7 Aug 2024 by Customer Care Team, Hotel Management
Dear Kristy, thank you for your feedback. We’re glad you found the parking convenient. However, we apologize for the inconvenience of the pool being closed during your stay. We’re working to address this and hope to have it available for your next visit. Thank you for understanding, and we look forward to welcoming you back.Best Regards, Customer Care Team
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 22 Jul 2024
Its was good for the price. Nothing wrong.
Comment from Hotel Management
23 Jul 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Barrington,Thank you for telling us about your recent visit at RED ROOF INN BAY MINETTE. I was happy to read that our hotel was good for the price paid. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
13 Jul 2024 by Linton RediResponse Specialist, Hotel Management
Hello Drew, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BAY MINETTE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 Jun 2024 on Hotels
Comment from Hotel Management
27 Jun 2024 by Customer Care Team, Hotel Management
Dear Dexter, thank you for your feedback. We're sorry to hear about your dissatisfaction with cleanliness, staff service, and room comfort during your stay. Your experience is not reflective of our standards, and we apologize for falling short. We take your comments seriously and will address these issues promptly with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more positive experience in the future. If there's anything more we can do to assist you or if you have further feedback, please feel free to reach out to us directly.Best Regards, Customer Care Team
by A verified traveler
Posted 24 Jun 2024 on Hotels
Stayed there before and it was nice, but this time threw the covers back comforter had stains on it, they straighten the bed up without changing the sheets, had yellow stain, crumbs, and blood stains on it, the head lady did come and clean everything for us, and the office smell when you go in, overall they're not doing a good upkeep on the hotel at all , doubt if ill be back at this hotel when i visit my hometown
Comment from Hotel Management
24 Jun 2024 by staff, Hotel Management
We apologize that your stay wasn't up to standards. Problems at the time were taken care of promptly and resolved at the time. For the office smell, we use incense after mopping and wiping down the lobby.
by A verified traveler
Posted 24 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Linton RediResponse Specialist, Hotel Management
Hello William, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BAY MINETTE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Jun 2024
Everything about this place is nasty
Comment from Hotel Management
5 Jun 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Edward,Thank you for taking the time to tell us about your stay at the RED ROOF INN BAY MINETTE. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
