Ratings based on 356 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Lorin, Hotel Management
Hi Jeanette, I am truly sorry to see that you are upset from your stay with us almost a month ago, but when we spoke at your check out I was under the impression my team and I had worked to make things right for you and your family. If that is not the case please reach out and we can discuss anything we may not have gone over the last time we spoke.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Lorin, Hotel Management
We are so happy you had a great stay and we look forward to seeing you again!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Lorin, Hotel Management
We are so happy you had a great stay and we look forward to seeing you again!
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Lorin, Hotel Management
We are so happy to hear you had a great stay! We hope to see you again soon!
by A verified traveler
Posted 27 Oct 2024
Beautiful suite! Beds were so comfortable. Lovely decor. Enjoyed the jacuzzi tub. No complaints at all! One suggestion. Instead of a small coffee pot for brewing, replace it with a Keurig one cup coffee maker. Would absolutely book again!
Comment from Hotel Management
28 Oct 2024 by Lorin, Hotel Management
Thank you for your feedback and we are so happy you had a great stay! We will absolutley pass the Keurig idea over to our owners!
by A verified traveler
Posted 23 Oct 2024
great
Comment from Hotel Management
26 Oct 2024 by Lorin, Hotel Management
We are so happy to hear you enjoyed your stay, we look forward to your next stay!
by A verified traveler
Posted 30 Sep 2024
Great view and rooms very big and clean
Comment from Hotel Management
30 Sep 2024 by Lorin, Hotel Management
We are very hear you enjoyed your stay! We hope to see you again soon!
by A verified traveler
Posted 1 Sep 2024
This stay never happened because Expedia overbooked and the stay got cancelled then day off the trip.
Comment from Hotel Management
2 Sep 2024 by Lorin, Hotel Management
Hi Tonya,I am truly sorry about the overbooking, we did try to reach out to you several times as soon as your request came through and offer other accommodation options at a great discount. Our team hopes that you will give us another chance for a future stay!
by A verified traveler
Posted 16 Aug 2024
Lake view room has no lake view because they consider 3rd floor as a lake view but it’s not you have to get room in the 4th floor to see the lake and staff was very unhelpful with that
Unfortunately unhelpful staff
Comment from Hotel Management
19 Aug 2024 by Lorin, Hotel Management
Hi Omar, I am very sorry to hear that you were unhappy with your stay. Myself and our General Manager went to the unit that you stayed in and there is a view of the lake even while sitting down on the balcony chairs. If you were to stay again we would do our absolute best to make sure that you were on the 4th floor to hopefully make up for your recent stay as we unfortunately did not have another room to move you too. We appreciate your feedback and hope to see you again.
by A verified traveler
Posted 9 Aug 2024
This was our first time visiting this property and we are already planning to come back. Beautiful view of the lake from our suite. The suite was very clean and accommodated all our needs. Restaurants and shopping were so close even my older mother enjoyed walking to breakfast and dinner. Loved this visit.
