Ratings based on 369 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
6 Nov 2024 by GM, Gabrielle Constancio, Hotel Management
Kimberly,Thank you for your awesome rating. We appreciate you and hope to see you again.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
29 Oct 2024 by GM, Gabrielle Constancio, Hotel Management
Karen, Thank you for your rating. If you don't mind giving me a call so I can find out what it is I need to do to make this 3 out of 5 a 5 out of 5.
by A verified traveler
Posted 12 Oct 2024
Was not able to stay in my room.Had to get a room at another hotelwas still charged for that room
Comment from Hotel Management
29 Oct 2024 by GM, Gabrielle Constancio, Hotel Management
Michael, I am terribly sorry about this. Were you unable to stay because we were unable to accommodate you? Or another reason? Give me a call so we can figure out how to fix this.
by A verified traveler
Posted 15 Sep 2024
This was a horrible experience! The elevator wasn’t working properly. The tv and phone in the room wasn’t working at all. The toilet was absolutely disgusting! Blood was on the handle and toilet seat. There were also splashes of possibly urine all over the toilet as well.
Comment from Hotel Management
16 Sep 2024 by GM, Gabrielle Constancio, Hotel Management
Kristin, I am terribly sorry to hear this. Please rest assured we have taken the proper measures and have spoken to the housekeepers on keeping a keen eye on the restrooms. They are being retrained as I type this. We are also pleased to inform you that our elevator is FINALLY fixed. I am so sorry for the inconvenience this may have caused.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by GM, Gabrielle Constancio, Hotel Management
Amorita, I am saddened to hear about your experience. Rest assured we are making the proper changes to improve for our guests. We hope you give us another chance in the future and look forward to seeing you again.
by A verified traveler
Posted 26 Aug 2024
Staff was very friendly. Hallways and carpets were dirty. Room didn’t smell as clean as expected
Comment from Hotel Management
3 Sep 2024 by GM, Gabrielle Constancio, Hotel Management
Isaac, Thank you for your feedback. The staff will be ecstatic to learn that you enjoyed them. We take guest feedback very serious and we are proud to announce we now have a full staff and have taken care of the carpet issue. We hopeyou give us a chance to showcase our improvements in the future!
by A verified traveler
Posted 26 Aug 2024
Mold on bath ceiling. It looked as if it was attempted to be covered up by paint. Hallways were dirty, needed vacuuming. Reception people were really friendly and helpful. The property definitely needs a revamp.
Comment from Hotel Management
3 Sep 2024 by GM, Gabrielle Constancio, Hotel Management
Jacqueline, I am saddened to hear this. Please rest assured we are taking the appropriate measures to get this situation fixed.
by A verified traveler
Posted 26 Aug 2024
Hallway extremely dirty, elevator out of order, did not clean for the second day of rental after two requests. Stairs were filthy and elevator stunk.
Comment from Hotel Management
3 Sep 2024 by GM, Gabrielle Constancio, Hotel Management
Jose, I am terribly sorry there were issues with your stay, I am proud to announce that we do have a full housekeeping staff now and have worked tirelessly to get the hotel back in shape. We hope you give us another chance so we can show the improvements made.
by A verified traveler
Posted 25 Aug 2024
Fresh cookies and popcorn ummm they have a good gym but needs alittle more work other than that it's cool clean
Comment from Hotel Management
3 Sep 2024 by GM, Gabrielle Constancio, Hotel Management
Alejandro, We are pleased to hear that you enjoyed the snack we provide our guests daily. It seems like the gym is a good idea after some cookies lol. We are working to upgrade the gym and hope to see you in the future when we have the new equipment.
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by GM, Gabrielle Constancio, Hotel Management
Steve, Thank you for the 10's across the board! We appreciate you!
