Ratings based on 224 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Dirty everywhere, bathroom, floor, carpet. Very bad experience this time, I went last year and was completely different. The staff open my door in the morning without knock (2 times).
Comment from Hotel Management
29 Oct 2024 by General Manager , Hotel Management
We’re genuinely sorry to hear that your recent experience fell short of expectations, especially after a positive stay last year. Cleanliness and privacy are priorities we take seriously, and we apologize for any lapse you encountered. Your feedback is valuable, and we will address these issues with our team to prevent this in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in us.Best regards,
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by General Manager , Hotel Management
Dear Misty,Thank you for the 5/5 rating! We're thrilled to know you had a great experience. If there's anything specific you enjoyed or any way we can improve, please let us know. We look forward to welcoming you back!Best regards,
by A verified traveler
Posted 1 Sep 2024
The room that was given to me had dirty towels in bathroom! Gave me another room a the bathtub drain was broken!!
Comment from Hotel Management
3 Sep 2024 by General Manager , Hotel Management
I sincerely apologize for the issues you encountered during your stay. This is not the standard of service we strive to provide. Please know that your concerns will be addressed immediately with our housekeeping and maintenance teams to ensure such problems do not occur again. We appreciate your feedback and hope you'll give us another opportunity to serve you better in the future.Best regards,
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by General Manager , Hotel Management
Thank you for sharing your feedback with us. We're glad you found some aspects of your stay satisfactory, but we clearly have areas to improve. If there's anything specific you'd like to discuss or any suggestions you have, we'd love to hear them. Your input helps us make necessary improvements for our guests.
by A verified traveler from Beaumont
Posted 24 Aug 2024
Comment from Hotel Management
26 Aug 2024 by General Manager , Hotel Management
Thank you so much for the 5/5 rating! We're thrilled to know you had a great stay with us. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by General Manager , Hotel Management
Dear Liliana,Thank you for your 8/10 rating! We’re pleased to know that you had a good stay with us. If there’s anything we could have done to make your experience even better, we’d appreciate your feedback. We hope to have the opportunity to welcome you back and earn a perfect score on your next visit.Sincerely,
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
12 Aug 2024 by General Manager , Hotel Management
Dear Daniel,Thank you for your 4/5 rating! We’re glad you had a positive experience overall. If there’s anything specific you think we could improve to make your next stay even better, we’d love to hear your suggestions. We look forward to welcoming you back soon!Sincerely,
by A verified traveler
Posted 9 Aug 2024
Comment from Hotel Management
12 Aug 2024 by General Manager , Hotel Management
Dear Janie,Thank you for your perfect 5/5 rating! We’re thrilled to hear that you had such a positive experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely,
by A verified traveler
Posted 21 Jul 2024
Everything was good except for the pool did not work and my kids were very disappointed
Comment from Hotel Management
26 Jul 2024 by General Manager , Hotel Management
Dear Bertha,Thank you for your feedback. I’m pleased to hear that overall you had a good stay. However, I am truly sorry for the disappointment caused by the pool not being operational due to the storm. I understand how important this amenity is, especially for children.We are working to resolve the pool issue as quickly as possible. Your understanding is greatly appreciated, and we hope to have the opportunity to welcome you back for a stay where everything meets your expectations.Warm regards,
by A verified traveler
Posted 5 Jul 2024
Reviews of hotels in the city were poor but this hotel looked optimistic. It turned out to be perfect. Beds were great!
Comment from Hotel Management
5 Jul 2024 by Andrei Jones- General Manager , Hotel Management
Dear Katrina,Thank you for your fantastic 5/5 rating! We are delighted to hear that you had a great stay with us.Your positive feedback means a lot to our team, and we look forward to welcoming you back for another excellent experience in the future.Warm regards,
