Ratings based on 295 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Sep 2024
by A verified traveler
Posted 27 Jul 2024
Nice
by A verified traveler from San Antonio
Posted 22 Jul 2024
First impression is a musty odor that is very noticeable in the elevator and in the room. This by itself is not a deal breaker, but we had to kill several bugs in our room during our 1 night stay. Have never had to do that at a Hampton Inn, anywhere else. The beds seemed fine (wouldn't have stayed if they weren't) but cleanliness in the room was obviously lacking, especially the bathroom. The lobby and main areas were cleaner than the room, including the lobby restroom.
We were appreciative though, when a young front desk staff member went out of his way during check in to to help us find a roll away bed. We won't be staying here again because of the creepy crawlers but that young man unknowingly saved the brand.
by A verified traveler
Posted 20 Jul 2024
Hair in our bedding the main bathroom downstairs was getting neglected by cleaning staff.
The staircase was neglected with bugs on the floors. Unfinished construction in stairs & paint droppings in carpet.
In their defense they have been slammed by Hurricane.
by A verified traveler
Posted 13 Jul 2024
We came down to stay close to the beach at Sargent and Matagorda for the holiday weekend. Staff were great and we were very pleased with the property.
by A verified traveler from St. Petersburg
Posted 10 Jul 2024
Pleasantly surprised! They were voted the best hotel in Bay City last year and I can see that. The breakfast is very good— eggs, sausage, potatoes, even hard cooked eggs.
by A verified traveler
Posted 9 Jul 2024
We showed up with our confirmation and said they were giving rooms out for the lights out and they didn’t have any rooms available, mind you we drove 3 hours in
by A verified traveler
Posted 23 Jun 2024
Staff was
professional and helpful.
by A verified traveler
Posted 18 Jun 2024 on Hotels
Great services and location.
by A verified traveler
Posted 11 Jun 2024
I was not aware that breakfast was not part of my stay, had to pay to eat. Also housekeeping did not clean out room all weekend and was not offered clean towels, had to reuse the ones in the room.
