Ratings based on 76 Verified Reviews
3.0 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2024
We expected to much. Didn't check it out close enough. No coffee maker, no microwave. Did have a mini fridge but blew circuit if used the air conditioner and hot tub. Only good part was the four person hot tub.
Comment from Hotel Management
17 Aug 2024 by Dewi, Hotel Management
Hey, Theresa! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi
by A verified traveler
Ehh
Posted 4 Aug 2024 on HotelsNo bed bugs so that’s a plus I guess but the picture above the bed was upside down and it was annoying me the whole 2 nights
It was outdated but you get what you pay for I guess
Walls need to be cleaned
Comment from Hotel Management
17 Aug 2024 by Dewi, Hotel Management
Never meant to disappoint you, Hannah ! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi
by A verified traveler
Posted 3 Aug 2024
I prefer the "older" style of motor inns so that I can drive up to the office to check in, then drive and park just steps from my room so I had hopes for this property.
The good: the bed was comfortable and the woman at check in was pleasant.
The bad....checking in was like walking into a smoking den. The room was unbelievable. Of course, the decor was a mishmash but, for me, that's to be expected from a budget hotel. The wall a/c was quite literally probably 30 years old and very noisy, The bathroom had been remodeled so that the original shower opening had been reduced by 1/2 to allow installation of a tub, the overhead light had a covered conduit to get the wiring to the wall plug, there was a large cobweb swaying in the breeze, no coffee maker, the refrigeration wasn't even plugged in, and there's lots more. IMO if all the rooms were like the one I stayed in this property needs to be completely overhauled. I question why it's included on the Expedia website.
Comment from Hotel Management
17 Aug 2024 by Barbara, Hotel Management
Hi, Kay! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
by A verified traveler
Posted 28 Jul 2024
Old style motel. No coffee in the room
Comment from Hotel Management
14 Aug 2024 by Noah, Hotel Management
Glad to see that you have rated us positively, Karen! Do give us more chances to delight you in the future. Regards, Noah
by A verified traveler
Posted 22 Jul 2024
Terrible smell, hole in bathroom door, stained sheets
Comment from Hotel Management
1 Aug 2024 by Barbara, Hotel Management
Hi, Deborah! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
by A verified traveler
Posted 22 Jul 2024
The floor was filthy and sticky. However the bathroom was clean and usable, and that's what I really wanted. The staff was friendly. It was what I paid for.
Comment from Hotel Management
1 Aug 2024 by Barbara, Hotel Management
Hi, Dawn! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara
by A verified traveler
Posted 22 Jun 2024
This was fine for a 1 night stop.
Comment from Hotel Management
1 Jul 2024 by Barbara, Hotel Management
Hey, Lynda ! Thank you for taking your precious time to rate us, We will be working even harder to make your stay memorable. Regards, Barbara
by A verified traveler
Posted 15 May 2024
The week stay here was a huge help, and very comfortable. So grateful to staff for how wonderful she was. Highly recommend, and will utilize when we have family from out of state!
Comment from Hotel Management
3 Jun 2024 by Ammy, Hotel Management
Hi, Eric! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim
by A verified traveler
Posted 10 Apr 2024
The shower water control knob is falling off, the shower grout is turning black and the caulking is missing in spots. The shelf under the mirror in the bathroom is bent down so far that if you put a cup on it, it would slide off. The chairs are filthy dirty and look like they have never been cleaned.
I thought I booked and paid for three days stay but they argued I didn't so I had to pay for an extra day even thou i didn't stay there for it. I know there are things out of their control like the guy that showed up in the middle of the night with no muffler on his car and woke everyone up, or the family that came in at 3am and played their music so loud you would think that you were at a rap concert. I get it, that this is not the top rated motel but the door lock falling off and spots on the bathroom ceiling tells me that management just doesn't care.
Comment from Hotel Management
29 May 2024 by Noah, Hotel Management
Hi, Daniel! Please accept our sincere apologies for the disappointment caused. We agree that the lack of cleanliness is highly unacceptable. So we request you to please take this as an off case since we are thoroughly fixated over cleanliness and is one of our basic aspects under consideration to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this issue. Have a great day ahead. Regards, Noah
by A verified traveler
Friendly service
Posted 7 Apr 2024 on HotelsThe pleasant young lady work there was friendly and let us look at the room before anything
Comment from Hotel Management
29 May 2024 by Tim, Hotel Management
Hi, Nicholas! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Tim
