Ratings based on 2,168 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Saint-bruno
Posted 19 Nov 2024
This hotel was a major disappointment. It's rating should not be more than a 7-7.2. I was expecting better quality because it's rated high but definitely shouldn't be. The staff was nice and attentive but the hotel is old and the food is just horrible.
Comment from Hotel Management
20 Nov 2024 by Hotel Riu Palace Punta Cana, Hotel Management
Dear Jennifer,Thank you very much for taking the time to share your comments with us.However, we are disheartened to read we did not meet your expectations.In regards to our food offer, it is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes.We will do our best to continue improving, your impressions will be shared with our team and we hope to have the opportunity to welcome you back in the future to impress you.Best Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Safe
by A verified traveler
Posted 18 Nov 2024
Really nice facility, lovely ambiance, lots to do, staff very nice, food quite good, with lots of options. We had a great time.
Comment from Hotel Management
21 Nov 2024 by Hotel Riu Palace Punta Cana, Hotel Management
Dear Marlon Alexander,Thank you very much for a fantastic review, on behalf of our lovely staff. It is great our team could accommodate your needs and assist you in any way possible. And we wish you a beautiful day.Wishing to see you again soon, Marlon.Warmest Greetings!Hotel Riu Palace Punta CanaOnline Reputation Manager
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Unfortunately I thought this was the adults only resort. The Riu hotels in Punta Cana are not affiliated which means you cannot visit another Riu property. Other Riu properties on this resort will not serve you free food or drinks and they are on the same resort.
Comment from Hotel Management
18 Nov 2024 by Online Reputation Manager, Hotel Management
Dear ARNOLD,Thank you for taking the time to give us your feedback.You will find a full description of our hotel on our website. The Hotel Riu Palace Punta Cana is indeed not an “Adults Only” hotel and guests of the Hotel Riu Palace Punta Cana may also use some of the services of the Hotels Riu Bambu and Riu Palace Bavaro. It seems that you have unfortunately overlooked some important information.We sincerely hope to have the opportunity to welcome you back to one of our hotels in the future. Until then, we wish you all the best.With our best wishes we remain,Hotel Riu Palace Punta CanaOnline Reputation Manager
by A verified traveler
Posted 17 Nov 2024
I stayed at the Riu for my husbands birthday. The hotel is very nice and clean. They did forget to decorate the room for the day I requested so I had to complain and they did it for the next day. The buffet and restaurants have very good food. Most of the staff is very nice. For the most part we had a great time. The entertainment was excellent and the RIU parties were so much fun. I do want to give a complaint about the transportation. I didn’t have a reservation because I failed to book it from the beginning with Expedia. however, that was not that big of a deal as we took a cab from the airport to the hotel without a problem. My issue is when we had to book the way back I had to speak with a rep from Destinations Services. First of all when you approach them they have bad attitudes and if you didn’t have a reservation they want to act like they don’t want to help you. The rep Oddell, when I was trying to explain my problem, he kept interrupting me talking over me with a very sarcastic and intimidating way about the way he speaks to you. Anyway, I booked the transportation back (private one) and on the day of my departure and the time of (3:30pm) I called because no one was there and he gets me confused and on the phone sounds so robotic telling me that the transportation is on the way because it was picking up more people. However, I reserved private transportation! He calls me back and told me that the transportation was cancelled and to look for other transportation.
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 13 Nov 2024
