Ratings based on 1,898 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Fue un servicio excelente
by A verified traveler
Posted 20 Nov 2024
Food and stuff were good.
Rooms need upgrades
Comment from Hotel Management
21 Nov 2024 by Álvaro Fontenla, General Manager, Hotel Management
Dear Sir, Thank you for sharing your experience with us.We're glad to hear that the food and staff met your expectations and contributed positively to your stay. However, we take note of your comments regarding the need for room upgrades. Our resort continuously strives to provide comfortable and well-maintained accommodations, and we are committed to improving wherever possible to enhance our guest experience. Your satisfaction is important to us, and we appreciate your input as it helps us to focus our improvement efforts.We hope we will have the opportunity to see you again in the future. Best regards,Álvaro Fontenla, General Manager
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Omg the worst hotel I stayed in
Comment from Hotel Management
18 Nov 2024 by Álvaro Fontenla, General Manager, Hotel Management
Dear Madam,Thank you for taking the time to let us know your opinion of your recent stay.We are genuinely sorry to hear that your experience did not meet your expectations regarding room cleanliness, hotel condition, service, and room amenities. We take great pride in maintaining the highest standards of cleanliness and service for our guests. Your comments are important to us as they provide us with an opportunity to better understand areas that may require improvement. While we cannot change the past, we are committed to ensuring that every guest has a pleasant and comfortable stay.We hope to welcome you again in the future. Best wishes,Álvaro Fontenla, General Manager
by A verified traveler
Posted 17 Nov 2024
!
Comment from Hotel Management
18 Nov 2024 by Álvaro Fontenla, General Manager, Hotel Management
Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again soon.Best regards,Álvaro Fontenla, General Manager
by A verified traveler
Posted 16 Nov 2024
It’s an old hotel, all inclusive but poor foods and amenities.
Comment from Hotel Management
18 Nov 2024 by Álvaro Fontenla, General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay.We regret to hear that you found our offerings not up to your expectations. Our aim is to provide a delightful all-inclusive experience with a variety of food options and amenities that cater to the tastes and comforts of our guests. We are constantly working to maintain the high standards of quality and service that we set for ourselves. As you noted a lower satisfaction with our hotel's condition, we want to assure you that we are dedicated to continuous improvement and upkeep of our facilities to ensure a pleasant stay for all our guests.We are hoping to welcome you back in the future. All the best.Álvaro Fontenla, General Manager
by A verified traveler
Posted 8 Nov 2024
This property has one of the most beautiful beaches in Punta Cana, yes, it could use updated, but it’s always clean, the staff friendly and welcoming.
Comment from Hotel Management
9 Nov 2024 by Álvaro Fontenla, General Manager, Hotel Management
Dear Sir, Thank you for sharing your experience with us.While we are glad to hear that you appreciated our pristine beach location, we understand that there is always room for improvement and will continue to focus on maintaining our high standards of cleanliness and hospitality. It's rewarding to know that you found our staff to be friendly and welcoming, as we strive to create a welcoming atmosphere for all our guests.We hope we will have the opportunity to see you again in the future. Best regards,Álvaro Fontenla, General Manager
by A verified traveler from Etobicoke
Posted 8 Nov 2024
So… The hotel is very old. The photo is completely different from what I saw.
then, when we checked in, the receptionist promised to upgrade our room in honor of the honeymoon. but in the morning, they laughed in our faces and gave us a bottle of champagne, where it was all inclusive anyway.
It was an ugly gesture.
in the room the water in the shower does not drain, the roof is leaking, although they settled us on the ground floor. but otherwise it was normal, the food is tasty, varied. the beach is clean, beautiful
Comment from Hotel Management
8 Nov 2024 by Álvaro Fontenla, General Manager, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are truly sorry to hear about the issues you encountered with the room upgrade and the facilities. It's disappointing to learn that your honeymoon experience did not start as you expected, and we apologize for any misunderstanding regarding the room upgrade. Regarding the maintenance concerns you've raised, such as the water drainage and the leak, we strive to maintain our rooms to a high standard and regret that we fell short in this instance. We appreciate you acknowledging our clean beach, tasty and varied food options, which are indeed part of our effort to provide a delightful stay. Your satisfaction is important to us, and we are glad these aspects met your expectations.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Álvaro Fontenla, General Manager
by A verified traveler
Posted 7 Nov 2024
The staff was the best, Francia and customer service people was Great, the first room had many problems, but Francia move us to another room, good, f
Facilities good, cleaning good, food no so, good, average, tha beach great
Comment from Hotel Management
7 Nov 2024 by Álvaro Fontenla, General Manager, Hotel Management
Dear Mr Luis, Thank you for sharing your experience with us.We regret to hear that your initial room did not meet your expectations, but are pleased that Francia promptly assisted with a room change to improve your stay. We also acknowledge your thoughts on our gastronomy and appreciate your feedback as it is essential in helping us maintain our high standards. It's delightful to learn that you found our facilities, cleanliness, and beach to your satisfaction, and we're thrilled to hear that our staff, particularly in customer service, provided you with exceptional service.We hope we will have the opportunity to see you again in the future. Best regards,Álvaro Fontenla, General Manager
by A verified traveler
Posted 5 Nov 2024
The property was good but the staff was bad
Comment from Hotel Management
6 Nov 2024 by Álvaro Fontenla, General Manager, Hotel Management
Dear Sir, Thank you for taking the time to share your review.We regret to hear that our service did not meet your expectations, which is surprising as we pride ourselves on our attentive and friendly staff. We aim to provide impeccable service and it's disheartening to learn of any instance where we fall short. On a brighter note, we are delighted to learn that you found your room to be clean and well-equipped with amenities, reflecting the high standards we strive to maintain for our guests' comfort and satisfaction.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Álvaro Fontenla, General Manager
