Ratings based on 993 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Most of the staff weee amazing, pool was great, swim up bar was always a vibe and the beach/ocean were very close, clean, and fun
Comment from Hotel Management
18 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Colin,Although we are saddened to see that your rating was not as positive as your review, we appreciate you sharing your feedback.We hope to have the pleasure of your company again, to provide you with a better experience.Kind regards,Online Reputation ManagerIberostar Selection Bávaro
by A verified traveler
Posted 12 Nov 2024
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by A verified traveler
Posted 11 Nov 2024
2nd time here with my husband and children and we loved it even more this time.
Comment from Hotel Management
18 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Joanne,Thank you so much for choosing us to rest. We are very happy to hear that you and your family enjoyed your time with us.We appreciate your kind comment and we look forward to welcoming you back again.Best regards,Online Reputation ManagerIberostar Selection Bávaro
by A verified traveler
Posted 9 Nov 2024
Be very careful when booking with teenagers
When I got to the hotel they charged me 1200 dollars for my two 16 year old kids
Booked through Expedia
15 and up it has to be booked s adults
would never go back there again
Comment from Hotel Management
11 Nov 2024 by Online Reputation Manager , Hotel Management
Dear Angel,Thank you for sharing your feedback. We regret that your experience with us did not meet your expectations and we sincerely apologize for any confusion related to our booking policies.Our goal is to ensure all guests have a clear understanding of our policies before arrival, and we will take your comments into account to improve communication regarding booking details in the future.We appreciate your feedback and hope you will consider giving us another opportunity to provide a more enjoyable stay in the future.Best regards, Online Reputation Manager Iberostar Selection Bávaro
by A verified traveler
Posted 21 Oct 2024
My husband and I stayed there in October 11,2024. They need to have more Hispanic options for food ! Ocean and pools were clean and beautiful! They need authentic Latino food !!
Comment from Hotel Management
24 Oct 2024 by Online Reputation Manager, Hotel Management
Dear Elizabeth,Thank you for sharing your feedback about your recent stay. We are delighted to hear that you enjoyed the cleanliness and beauty of the ocean and pools. However, we appreciate your suggestion regarding more Hispanic food options. We hope to welcome you and your husband back in the future.Warm regards,Online Reputation ManagerIberostar Selection Bávaro
by A verified traveler
Posted 20 Oct 2024
We loved the beach accessibility from the beachfront suites. If there was one complaint it would be that the air conditioning seemed to get weaker as the week went on. Nobody ever came to fix it.
Comment from Hotel Management
24 Oct 2024 by Online Reputation Manager, Hotel Management
Dear Edward,Thank you for sharing your feedback. We apologize for the issue you experienced with the air conditioning and for any inconvenience it caused during your stay. We regret that this was not resolved promptly despite your concerns.Your feedback is invaluable and will be shared with our maintenance team. We hope to have the opportunity to welcome you back soon for an even more comfortable and enjoyable stay.Warm regards,Online Reputation ManagerIberostar Selection Bávaro
by A verified traveler
Posted 8 Oct 2024
The food was amazing, sooo many choices and everything delicious. The staff were friendly and helpful.The grounds were immaculate, so well maintained. The golf cart transportation was very convenient and the drivers were so friendly and polite. One of the best vacations ever.
Comment from Hotel Management
9 Oct 2024 by Online Reputation Manager, Hotel Management
Dear Susan,It is always a pleasure to receive positive feedback like yours from our valued guests. We hope to see you again in the not too distant future.Regards,Online Reputation ManagerIberostar Selection Bávaro
by A verified traveler
Posted 26 Sep 2024
Great in general.
Comment from Hotel Management
27 Sep 2024 by Online Reputation Manager, Hotel Management
Dear Carlos,We appreciate the time you have taken to write this review after your visit.We look forward to welcoming you again, very soon.Regards,Online Reputation ManagerIberostar Waves Costa Dorada
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 19 Sep 2024
The whole property runs on an app. They don’t have any physical maps or anything. It was very frustrating to have to be on your phone all day to navigate. Additionally, we needed some thing from client services (toothbrush, robes, towels) little things but important. And we completed the in app request and nothing happened. We chatted with guest services through the app 3 times and still didn’t receive the items and complained once in the app because we didn’t get them and because of that it prompted a phone call and we explained we were just looking for some towels (literally only had 2 and no hand towels at all) and toothbrush, robes. And they said no problem we will send them now. And they never came. It became comical, thankfully it wasn’t something critical. We gave up after that. We never did receive the items.
Other then that the staff were very nice , alothough a large percentage of them did not speak English and communication was quite hard.
Comment from Hotel Management
20 Sep 2024 by Online Reputation Manager, Hotel Management
Dear Guest,We are sorry to hear about the experience you described. Our app was designed to enhance convenience for our guests and address their needs more efficiently. It’s disappointing to learn that your requests were not fulfilled despite multiple attempts, and we truly regret the inconvenience this caused. We will review this matter with our team to ensure better service in the future. Thank you for your feedback.Regards,Online Reputation ManagerIberostar Selection Bavaro
