Ratings based on 1,000 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
11 Oct 2024 by Guest service center management, Hotel Management
Dear guest,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
by A verified traveler
Fun Stay But Lots of Changes to Resort
Posted 31 Jul 2024 on HotelsThis was our first all-inclusive stay in ten years. Overall, we enjoyed it. The resort was beautiful and so peaceful-like you were in a tropical jungle, and our room was huge and so awesome (swim-up suite). The biggest issue was that the resort had changed since we booked, so we couldn't go over to the other resort/access the kids club until I bothered the front desk several times. We finally got a special bracelet. The other resort was bigger and had an amazing waterpark that our kids loved.
Comment from Hotel Management
1 Aug 2024 by Your Garden Suites by Meliá Team., Hotel Management
Dear Guest,Thank you for reviewing your recent experience.We're thrilled to hear how much you appreciated the spaciousness and unique charm of our swim-up suite. It's delightful to know that the surrounding beauty contributed to the peaceful ambiance of your stay. Regarding the access to the neighboring resort's facilities, we are glad that our front desk team was able to resolve the situation and provide you with the special bracelet. Access to our exclusive water park is indeed a highlight for our younger guests, and we're happy your children had a wonderful time there. We apologize for any confusion regarding the changes to the resort, and we appreciate your patience as we worked to ensure your full enjoyment of the amenities.We hope to welcome you back. All the best.Your Garden Suites by Meliá Team.
by A verified traveler
Posted 27 Jun 2024
property is in desperate need of make over, the staff needs a little training, have to be remind it tourism is still number one source of income. although there were a lot of vacancies the manager asked $1,200.00 US for one day extension, crazy maybe
overall is not a bad experience except the beach proximity
Comment from Hotel Management
28 Jun 2024 by Your Garden Suites by Meliá Team., Hotel Management
Dear Eduard, Thank you for taking the time to review your stay.We regret to hear that some aspects of your stay did not meet your expectations. While our team is continually striving for excellence, your feedback on the need for a property makeover and staff training is taken seriously. We also acknowledge your remarks regarding the extension rate, and we strive to offer pricing that reflects our commitment to quality and service. Rest assured, we're dedicated to improving our guests' experiences.We are looking forward to welcoming you again. All the best!Your Garden Suites by Meliá Team.
by A verified traveler
Posted 24 Jun 2024
I do recommend this hotel I went for my birthday and it was a goood time , not only did I have amazing food , drinks , service. I seen zuse net work while there . I would say I did not like the room I did receive the bed was 2 full size beds put together which if your on vacation with your significant other is uncomfortable to sleep in . Also the outdoor jet tubs do need up grades , other than that the room was really nice and clean , the mini bar was stocked each day , and in the walk-in your welcome with a nice drink , I do recommend this resort .
Comment from Hotel Management
25 Jun 2024 by Your Garden Suites by Meliá Team., Hotel Management
Dear Jennifer, We would like to thank you for this review about your recent experience in our hotel.It's wonderful to hear that you enjoyed your birthday celebration at our resort, savoring the amazing food, drinks, and service. We're also thrilled that the presence of a vibrant network added to the excitement of your stay. We take note of your remarks regarding the bedding setup and the outdoor jet tubs. While our rooms are designed to offer comfort, we acknowledge that a seamless sleeping arrangement is crucial and we're always looking for ways to enhance our guest experience. Rest assured that we maintain our facilities with the utmost care and attention to detail.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Guest service center management, Hotel Management
Dear Samantha,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
by A verified traveler
Posted 3 Jun 2024 on Travelocity
Comment from Hotel Management
4 Jun 2024 by Guest service center management, Hotel Management
Dear Angela,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
by A verified traveler
Posted 29 May 2024
The location we booked was closed for renovations and we ended up in a basic room. Expedia did nothing to resolve this issue. Very disappointed
Comment from Hotel Management
31 May 2024 by Your Garden Suites by Meliá Team., Hotel Management
Dear Tom,Thank you for taking the time to review your stay.We're glad to hear that you appreciated the location of our establishment, nestled on the serene Bavaro Beach and surrounded by vibrant tropical gardens. We understand that the unexpected change in your accommodation due to renovations was not ideal, however, we hope you felt comfortable in the upgraded facilities our team offered you at our sister property Paradisus Grand Cana.Our aim is always to provide our guests with the utmost comfort and amenities, so we regret any mishap this may have caused. While we continuously strive to maintain and update our facilities to enhance the guest experience, we acknowledge the importance of communicating any changes effectively. Please rest assured, we are committed to ensuring that all our guests receive the quality of service and the enjoyable stay they anticipate.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Your Garden Suites by Meliá Team.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Guest service center management, Hotel Management
Dear Duygu,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
by A verified traveler
Posted 25 May 2024
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Comment from Hotel Management
27 May 2024 by Your Garden Suites by Meliá Team., Hotel Management
Dear David,Thank you for such a great review.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.We look forward to a return visit from you in the future.Best wishes,Your Garden Suites by Meliá Team.
by A verified traveler
Posted 24 May 2024
Lots of foilage to create a very private experience
Comment from Hotel Management
10 Jun 2024 by Your Garden Suites by Meliá Team., Hotel Management
Dear Gavin,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Your Garden Suites by Meliá Team.
