Ratings based on 825 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
Beach was dirty - Full of Plastic
Restaurant Options Regular
Food Quality Regular
Too much noise in the beach: Sellers, etc. It is difficult to rest
by A verified traveler
Posted 16 Jan 2025
Comment from Hotel Management
16 Jan 2025 by Guest service center management, Hotel Management
Dear guest,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regards
by A verified traveler
Posted 16 Jan 2025
We really enjoyed our stay at the Paradisus. Hotel was beautiful, we had a swim up master suite (2 adults, 3 kids all comfortably fit). Kids club was amazing. My littlest was the first time separating and went right in. they allowed to stay with older siblings and were all really personable. The only negative was right when we arrived, we were told that there were no reservations (basically unless we did family concierge). I went to guest services and let them know I would not have booked if I knew there’d be no reservations. There was also another guest complaining at the same time (I think this helped). A rep was then assigned to me and within a day I had reservations for 5 out of the 6 nights. She was super helpful and so appreciated.
Comment from Hotel Management
16 Jan 2025 by Félix Betancourt
Guest Experience Manager
Parad, Hotel Management
Dear Robyn, Thank you very much for your kind review.It's delightful to learn that the Master Suite Swim-Up provided a comfortable and spacious retreat for you and your family. Our kids' club aims to create a harmonious environment for children of all ages, and it's inspiring to know that your little ones had a wonderful time with us. We are especially proud that our team could accommodate your dining needs and that our representative's mindful assistance made your experience more relaxed and carefree.We regret the initial confusion regarding the reservations and appreciate your patience as we worked to resolve this matter. Our objective is always to ensure a seamless and elegant experience for our guests.We look forward to welcoming you and your family back for another memorable vacation in the future. Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana
by A verified traveler
Posted 14 Jan 2025
Overall the hotel was super clean, food was good, daycare for kids and water park was excellent.
I had 2 minor issues on 2 different days within my stay and Julianna from Guest Service handle both issue fast, she was very diligent, knowledgeable, always with a smile on face and solve both issues right away. Highly appreciated her work and effort. She should be at the same level (get a promotion) Of the supervisor Pamela who was also very kind and diligent as well.
Comment from Hotel Management
15 Jan 2025 by Félix Betancourt
Guest Experience Manager
Parad, Hotel Management
Dear Juan, Thank you very much for this kind review of your recent stay.We're thrilled to hear that our dedication to cleanliness met your expectations and contributed to a carefree experience. It's also delightful to know that our dining options satisfied your palate, offering a taste of the sophisticated and diverse culinary delights we pride ourselves on. Your commendations of our daycare and Blast! Water Park resonate deeply, as we strive to create a harmonious and engaging environment for families to be immersed in nature and our tropical setting.We sincerely apologize if there were any hiccups during your stay, but it's heartening to learn that Julianna and Pamela exemplified our commitment to respectful and mindful guest service. Their prompt and inspiring actions reflect the luxury experience we aim to provide.Once again, we appreciate your positive feedback and are glad that Julianna's and Pamela's efforts added a touch of elegance to your stay.We look forward to seeing you again soon.Best regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana
by A verified traveler
Posted 14 Jan 2025
Beware of fake reviews because I didn't. I never write reviews but I can't stay quiet after staying 6 nights here with my husband, mother in law and 2 babies.
If you like good food, STAY FAR AWAY. First of all, Check in is at 3pm, which is fine but its too late for you to make a dinner reservation. They tell you to go to their "Tex Mex" sports bar to eat and then the buffet for dinner. The food is horrible. Any chain restaurant in the US is better than what they're serving here which is sad.
The next day we went to go make reservations and they told us they had no more availability in any restaurant for the rest of our stay and our only option was to eat at the buffet where options were limited and the same everyday.
We went and complained to guest services and they were able to get reservations for 4 nights.
One of the nights was Korean BBQ which is just hibachi but on a grill. Our reservation was for 6:30 and we were sat with other guest waiting for the chef to come and start. We didn't get appetizers until 40 mins in, didn't get drinks until 50 mins and they didn't start cooking until 8pm.
The restaurants food is just not 5 star quality like they're claiming to be. The food lacks flavor and creativity.
Our hotel room lost power around 4 times and had to get maintenance to come and fix it.
Our Ac all of sudden was stuck at 69 and couldn't be brought down any lower.
A lot of the staff was rude and didn't seem happy to be there even with us tipping.
by A verified traveler
Posted 11 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Guest Service Center Management., Hotel Management
Dear Xuemei.Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
by A verified traveler
Posted 9 Jan 2025
This resort is very elegant, clean and large with many pools. If you're a drinker, there was plenty of alcoholic beverages everywhere. Sadly, the snack bar is closed after midnight
for the munchies after coming out of their sport bar; there's no disco.
Unfortunately, I'm in a wheelchair and there were NO wheelchair accessible bathrooms on the lobby and no grab bars in my assined bathroom room. The beach's boardwalk was too short; therefore unable to get to the water.
The staff was faily pleasant, with the exception from a male waitress at the Mangu Restaurant; then again, I would not recommend the restaurant in is entirely because the menu is limited and food is reheated; my husband is a Chef.
There's no night life or activities within the hotel after 11pm, if you come to party, you might have to go out to Coco Bongo, the nearest disco. The hotel should have a bit more activities for ALL ages.
Comment from Hotel Management
10 Jan 2025 by Félix Betancourt
Guest Experience Manager
Parad, Hotel Management
Dear Ambar Altagracia,We would like to thank you for this review about your recent experience in our hotel.We are glad to hear that you found our resort elegant, clean and enjoyed the variety of pools and the abundance of beverages. It is wonderful to know that these aspects contributed to a carefree and inviting atmosphere during your stay.We also strive to offer a harmonious and sophisticated dining experience, and we are sorry to hear that Mangu did not meet your expectations. Our goal is to provide an inspiring variety of cuisines, and your feedback will be used mindfully to review our offerings.Regarding the accessibility we pride ourselves on being an inclusive resort, and it's concerning to hear about the challenges you faced. We want all our guests to feel welcomed and comfortable, and we will look into how we can make our amenities more accommodating for guests with reduced mobility.All of the team hopes that we may be able to see you again in the future. Kindest regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana
by A verified traveler
Posted 9 Jan 2025
The resort is beautiful and the rooms are lovely. The pool area and the kids' club are awesome! We had issues with some of the staff at check-in, but Oscar saved the day, so shout out to him! There were some outstanding and generous waiters in the buffet and by the pool! The biggest problem with this resort was the food and some of the service at the a la carte restaurants. The food was generally quite bad (and I'm really not picky at all-inclusive resorts) and many members of the waitstaff struggled with with English and would bring something different than what we asked for or not bring a meal that was ordered. I don't expect every member of the staff to have a great grasp of English, but if you are working with primarily American and Canadian clientele and are expected to converse with the visitors, a solid grasp should be expected.
Comment from Hotel Management
10 Jan 2025 by Félix Betancourt
Guest Experience Manager
Parad, Hotel Management
Dear Marisa,We would like to thank you for this review of your recent experience in our hotel.It is wonderful to hear that you found our resort beautiful and the rooms to your liking. Our team is thrilled that you enjoyed the harmonious blend of luxury and family fun at our pool area and kids' club.We appreciate your shout-out to Oscar for his exceptional service during your check-in experience. We regret to hear that there were aspects of your stay that did not meet your expectations, particularly concerning the culinary offerings and language barriers encountered with some staff members.While we take pride in our sophisticated dining experiences and the international expertise of our team, we recognize that there is always room for improvement. Rest assured, we continually strive to enhance our guest experience and services.Moreover, we're delighted that you experienced the carefree spirit of Punta Cana through our inviting amenities and were able to relax amidst our tropical surroundings.All of the team hopes that we may be able to see you again in the future.Kindest regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana
by A verified traveler from Albertson
Posted 8 Jan 2025
Overall the staff were not friendly and accommodations were not as expected. Not only did we not get our upgrade, but they tried to downgrade our room! And on the last day they locked us out of our room. Terrible way to end the stay.
Comment from Hotel Management
8 Jan 2025 by Félix Betancourt
Guest Experience Manager
Parad, Hotel Management
Dear Babak,Thank you for taking the time to share your feedback.We are truly sorry to hear that your expectations were not met during your stay. It is disheartening to learn about the issues you faced with the room assignment and access on the last day, and we apologize for any inconvenience this may have caused.We pride ourselves on our sophisticated suites and luxurious amenities, and we regret that we missed the mark in providing you with the carefree and inviting experience we aim for. Our team strives to offer respectful and harmonious service, and it seems we have an opportunity to improve in ensuring every guest feels the warmth of our hospitality.We hope that you will return in the future for a more enjoyable stay.Kindest regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
7 Jan 2025 by Guest service center management, Hotel Management
Dear guest,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
