Ratings based on 1,448 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Torrance
Posted 26 Nov 2024
I went in with high expectations. The property itself is OK. All the food options were not great and didn’t taste good either. Most of the staff is unfriendly. We ran into a couple awesome people on staff, but most were not that friendly. If you wanna lose 10 pounds, I suggest going into the resort, my family of three got sick via food and/or water. I was unable to leave the bathroom for 3 1/2 days. My spouse and four-year-old both got sick a couple days later with the same symptoms but were less affected. We thought my toddler was in the clear after throwing up all night but think again a couple days later, which was yesterday as we were about to leave. She got super sick again and it was coming out both ends. Probably the most stressful 13 hours of travel we’ve ever experienced. From what I’ve read, getting sick is a hit or miss at all the resorts. I think it’s best to spend the extra money for somewhere of a higher quality.
by A verified traveler
Posted 23 Nov 2024
We had a great stay! Staff made it so much more memorable, Wellington at the swim up bar always remembered our drinks and the staff at the platinum club were great! Augustin always taking care of us during breakfast! I will say paying the extra for platinum was worth it because the breakfast and lunch was soooo much better than the Buffett. Food is good in the specialty restaurants for dinners and they had the 24h sports bar which was nice as well.
Comment from Hotel Management
25 Nov 2024 by Federico Espinal. , Hotel Management
Dear Ginger. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.
by A verified traveler
Posted 23 Nov 2024
Too many locals over the weekend and they don’t have any respect for others. Very rude
Comment from Hotel Management
25 Nov 2024 by Federico Espinal. , Hotel Management
Dear Brian. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. We want to express our most sincere apologies for any possible inconvenience you may have had staying here with us. We hope to have another opportunity to be your host if you return to Dominican Republic. Honestly, Federico Espinal. General Manager. Caribe Deluxe Princess.
by A verified traveler
Posted 21 Nov 2024
Excelente facilidades, y los empleados del area de la piscina principal y bar de agua todos Excelente y buena atencion
Comment from Hotel Management
22 Nov 2024 by Federico Espinal. , Hotel Management
Estimada Evelyn. Gracias por compartir los comentarios de sus vacaciones. Estamos contentos que haya escogido nuestro hotel como su destino vacacional y por los comentarios positivos sobre nuestra propiedad y las ventajas que ofrece. Nos encantó leer que disfrutó sus vacaciones y pudimos cumplir sus expectativas. Esperamos tener el privilegio de recibirla una vez más en sus próximas vacaciones. Saludos cordiales, Federico Espinal. General Manager. Caribe Deluxe Princess.
by A verified traveler from Providenciales
Posted 20 Nov 2024
Excellent value for the momey.
Comment from Hotel Management
20 Nov 2024 by Federico Espinal. , Hotel Management
Dear Sabrina. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Federico Espinal. , Hotel Management
Estimada Andrelin. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Caribe Deluxe Princess.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Federico Espinal. , Hotel Management
Dear Mahmoud. Thank you for rating us. Honestly, Federico Espinal. General Manager. Caribe Deluxe Princess.
by A verified traveler
Posted 17 Nov 2024
It’s a quiet place for any sort of holidays and nice and Huge hotel with the beach right next to it. Absolutely stunning view!
staff are friendly and very approachable however I didn’t like the fact that there is no lifts . If you travelling with kids or elderly people consider mention or contact to request a room easily accessible otherwise you then you will be in the last floor with no lift access. Definitely they need to upgrade and fit lifts and better Wi-Fi connection was poor. Most of the times only caught good connection when leaving the room.
Comment from Hotel Management
18 Nov 2024 by Federico Espinal. , Hotel Management
Dear Daniela. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. We want to express our most sincere apologies for any possible inconvenience you may have had staying here with us. We hope to have another opportunity to be your host if you return to Dominican Republic. Honestly, Federico Espinal. General Manager. Caribe Deluxe Princess.
by A verified traveler
Posted 16 Nov 2024
Property grounds were beautiful.
Rooms were clean but bathroom and shower had a small odor.
5 restaurants and two buffets to choose from. Food options were average with one pr two a la carte restaurant being exceptional.
Staff and bar tenders wede friendly and easy to work with. We would come back but hope the food would approve.
Beach was beautiful
Comment from Hotel Management
18 Nov 2024 by Federico Espinal. , Hotel Management
Dear Marc. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. We want to express our most sincere apologies for any possible inconvenience you may have had staying here with us. We hope to have another opportunity to be your host if you return to Dominican Republic. Honestly, Federico Espinal. General Manager. Caribe Deluxe Princess.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Federico Espinal. , Hotel Management
Estimada Patricia. Gracias por valorarnos. Saludos cordiales, Gerente General. Caribe Deluxe Princess.
