Ratings based on 4,122 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Was a good trip. Friendly staff and pleasant stay.
Comment from Hotel Management
21 Nov 2024 by César Güílamo Montilla
Director
Barceló Bávaro P, Hotel Management
Dear Guest, Thank you for this great review.It is truly rewarding to know that your stay with us was memorable and that you were well taken care of by our team.We are delighted that you appreciated the immaculate cleanliness of your room, the pristine condition of our hotel, and the warm welcome provided by our staff. Our commitment to providing a serene retreat for our guests is reflected in the tranquil ambiance you experienced during your visit. Moreover, it is great that you had a pleasant stay, enjoying the plethora of activities and the comforting luxury that Barceló Bávaro Palace All Inclusive is known for.We look forward to welcoming you back soon. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 20 Nov 2024
Service was not existent here. Heavily a fend for yourself resort, all staff were useless and did not care about guests. Rooms were dusty and gross. Everything is outdated including the pools and loungers. Food was absolutely disgusting in the buffets, reservations restaurants had better food but still poor service.
Comment from Hotel Management
21 Nov 2024 by César Güílamo Montilla
Director
Barceló Bávaro P, Hotel Management
Dear Guest,Thank you for taking the time to provide us with your review.We are sorry to hear that your stay did not live up to the high standards we strive to uphold. We apologize for the room conditions that you encountered; we take pride in maintaining impeccably clean accommodations and are addressing your feedback with our housekeeping team to ensure our usual standards are consistently met.Moreover, it is concerning to hear about your dissatisfaction with our pools and loungers. We usually receive compliments for our well-maintained facilities, and we regret that we missed the mark during your visit.Finally, we are disheartened to learn that your dining experiences did not meet your expectations. Our culinary teams are dedicated to providing a diverse array of dining options, and it is unfortunate that we did not impress you on this occasion.We look forward to welcoming you very soon.Best regards,César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 20 Nov 2024
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Comment from Hotel Management
21 Nov 2024 by César Güílamo Montilla
Director
Barceló Bávaro P, Hotel Management
Dear Guest, Thank you for this great review.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back soon. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 20 Nov 2024
Noticed black mold in most of the dining areas. Buffet smells like sewage as you walk in. Staff were wonderful though.
Comment from Hotel Management
21 Nov 2024 by César Güílamo Montilla
Director
Barceló Bávaro P, Hotel Management
Dear Mr Marvelous, Thank you for sharing your experience with us.We are disheartened to hear about the issues you encountered with the dining areas and buffet odors. Please accept our sincerest apologies for any discomfort these aspects may have caused during your stay. Your observations are essential to us, and we are looking into these matters to ensure that they are isolated incidents. Our aim is to provide a perfect environment for our guests to enjoy their meals. Nonetheless, we are pleased that our staff made a positive impact on your visit. It is our staff's dedication to providing exceptional service that helps create memorable experiences for our guests, and we are proud to have them as the heart of Barceló Bávaro Palace.We hope we will have the opportunity to see you again in the future. Best regards,César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 20 Nov 2024
Overall a good experience
Comment from Hotel Management
21 Nov 2024 by César Güílamo Montilla
Director
Barceló Bávaro P, Hotel Management
Dear Sir,Thank you very much for this kind review.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 20 Nov 2024
from the staff to the ambiance was amazing
Comment from Hotel Management
21 Nov 2024 by César Güílamo Director Barceló Bávaro Palace, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 20 Nov 2024
Everything is excellent
Comment from Hotel Management
20 Nov 2024 by César Güílamo Montilla
Director
Barceló Bávaro P, Hotel Management
Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again soon.Best regards,César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 19 Nov 2024
I came from New York and it was my fourth stay at this hotel. Everything was amazing.. Reception, housekeeping, all the service staff, everyone was great. All the staff are so happy and helpful, you feel like you are in heaven. I hope to see you again soon, thank you very much to the entire management team.
Comment from Hotel Management
20 Nov 2024 by César Güílamo Montilla
Director
Barceló Bávaro P, Hotel Management
Dear Sir,Thank you very much for this kind review.We are thrilled to hear that your experience with us was nothing short of exceptional.We are delighted that you enjoyed our attentive reception, meticulous housekeeping, and the cheerful assistance from our staff. Your recognition of the entire management team is truly appreciated, and we are pleased to have contributed to the heavenly ambiance you experienced during your stay.We look forward to seeing you again soon.Best regards,César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 19 Nov 2024
Everything was good and beautiful. Customer service was excellent and workers are so friendly and smiling. You never get boring and unhappy. Thanks for everything. This is mine first trip to Barcelo-Bavaria and it is not gonna be end.
Comment from Hotel Management
20 Nov 2024 by César Güílamo Montilla
Director
Barceló Bávaro P, Hotel Management
Dear Sir,Thank you very much for this kind review.We are thrilled to hear that your stay at Barceló Bávaro Palace All Inclusive was such a delightful one.We are pleased that you enjoyed the exceptional conditions of our hotel, the high-quality customer service, and the warm and welcoming nature of our staff. It's wonderful to know that we could contribute to making your first trip to our resort a memorable and joyful experience.We look forward to seeing you again soon.Best regards,César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 18 Nov 2024
Resort was very large and had many amenities. The beach is beautiful, especially great for families! Food selection was very good, choices for everyone. Majority of the staff was very pleasant and helpful. Only suggestion would be to have a real coffee bar that operates all day, not just the machines. Surprised there wasn’t one as coffee culture is big these days. I fortunately I brought my own! Otherwise I would highly recommend this resort.
Comment from Hotel Management
19 Nov 2024 by César Güílamo Director Barceló Bávaro Palace, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are thrilled that your time with us was memorable and enjoyable.While we are glad to hear about your overall positive experience, we acknowledge your suggestion for an all-day operational coffee bar. We understand that coffee culture is indeed significant, and we appreciate your input which we will consider for future improvements to enhance our guests' experience.We are delighted that you enjoyed the beautiful beachfront, our extensive food selection, and the warm service provided by our staff. At Barceló Bávaro Palace All Inclusive, we pride ourselves on offering a tropical haven with a perfect balance between relaxation and activity. It is rewarding to know that these aspects contributed to your recommendation of our resort.The entire team really hope we can welcome you back on a future occasion. Kindest regards,César Güílamo MontillaDirectorBarceló Bávaro Palace
