Ratings based on 997 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.9 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 29 Oct 2024
Amazing Service. staff is super friendly and very attentive.
Comment from Hotel Management
30 Oct 2024 by Online Reputation, Hotel Management
Dear Christian,Thank you for your wonderful feedback! We’re thrilled to hear that you experienced amazing service and found our staff to be friendly and attentive. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back soon!Mayoris Rijo,Guest Relations Department
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Online Reputation, Hotel Management
Estimado Sr. Egnis,Gracias por hospedarse con nosotros!Esperamos que su estancia haya sido de agrado y que regresen muy pronto a nuestro resort.Saludos,Mayoris Rijo,Guest Relations Department
by A verified traveler from Carolina
Posted 16 Oct 2024
El Hotel y facilidades no estan mal, solo que deben de remodelar el area de los Buffet principales, Teatro y el area de Lobby.
Comment from Hotel Management
17 Oct 2024 by Guest Relations , Hotel Management
Estimado Wayne, Valoramos sinceramente sus comentarios y el tiempo que ha dedicado a evaluar nuestro servicio. Por lo que ha dicho, entendemos lo que tenemos que hacer para renovarnos y ser más eficiente a la hora de brindar un servicio a nuestros clientes. Sus sugerencias han merecido la pena y esperamos poder ponerlas en práctica muy pronto.A la orden, saludos!Claritza PaduaGuest Relations Department
by A verified traveler
Posted 9 Oct 2024
Was ok. Workers ver unprofessional and most of them don’t speak English very rude too. When you get there will update your room they ask you to pay extra money and if you pay cash they take it money no receipt. You can negotiate how much you want to pay for upgrades. Will not go back for sure I been at better resort in DR where ppl are more nicer.
Comment from Hotel Management
9 Oct 2024 by Guest Relations Department, Hotel Management
Dear Nihada,Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations. We strive to provide a high standard of service and professionalism to all our guests, and we regret that this was not your experience. Your comments regarding the language barrier and staff behavior have been noted and will be addressed internally to ensure we maintain our commitment to service excellence.Additionally, we take allegations of irregularities with our upgrade process very seriously. All transactions should be handled transparently, with proper documentation. We will investigate this matter to ensure our policies are strictly followed.We appreciate your comments, as they help us improve, and hope you might consider giving us another opportunity in the future to demonstrate the quality of service we aim to provide.Kind regards.
by A verified traveler from Roxbury crossing
Posted 5 Oct 2024
I booked for Bahia grand Bávaro & the only complaint we have is about the room. It didn't look like the picture on expedia. You could tell the room & bed were too old. Bathroom was falling apart with a smell of too much bleach. We complained at the front desk and they upgraded us but we had to pay the differences.. after that the whole vaca was amazing! There are 7 resort on this property& we had access to 3 of them. All people were so nice and attentive towards our needs. Beautiful experience!
Comment from Hotel Management
6 Oct 2024 by Guest Relations, Hotel Management
Thank you for sharing your experience! I'm glad to hear that, despite the initial issue with your room, the upgrade made a difference and that the rest of your vacation was amazing. It's great that you had access to multiple resorts and that the staff were attentive to your needs. Your feedback about the room condition is important, and I hope it helps improve future stays
by A verified traveler
Posted 4 Oct 2024
Exelente el animador Landy y su equipo de trabajo y muy buena la atención
Comment from Hotel Management
6 Oct 2024 by Guest Relations, Hotel Management
¡Muchísimas gracias por tu calificación de 5 estrellas de 5! Estamos encantados de saber que tu experiencia fue excelente en todos los aspectos. Tu satisfacción es nuestra mayor recompensa, y estamos emocionados de que hayas tenido una estancia tan positiva. Esperamos darte la bienvenida nuevamente para ofrecerte otra experiencia excepcional. ¡Gracias por tu apoyo y confianza!
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Guest Relations, Hotel Management
Gracias por tu calificación de 1 estrellas de 5. Lamentamos que tu experiencia no haya sido completamente satisfactoria. Agradecemos tus comentarios y los utilizaremos para mejorar nuestros servicios. Si tienes sugerencias específicas sobre cómo podemos mejorar, nos encantaría escucharlas. Esperamos tener la oportunidad de ofrecerte una mejor experiencia en el futuro. ¡Gracias por tu honestidad!
by A verified traveler
Posted 1 Oct 2024
loved it
Comment from Hotel Management
2 Oct 2024 by Guest Relations Department, Hotel Management
Dear Myah,It is a pleasure for us to know that you have enjoyed a wonderful vacation in Punta Cana with Bahia Principe Hotels & Resorts, especially for the spectacular attention of our staff.
by A verified traveler
Posted 25 Sep 2024
The property is gorgeous and appealing. I took my kids with me and they were very pleased with all the activities in the resort. Leonardo, the clerck attendant was very professional and he checks us in with such ease and timely manner. The service at the dining room was good ( Ana, Roberto, Jose and Ricardo ) were kind and serve us with a warm smile and great attitude. However, the cleanliness of the dining room wasn’t good cause we got interrupted by a bunch of flies and roaches running in the dining room.
Comment from Hotel Management
26 Sep 2024 by Guest Relations., Hotel Management
Dear Stevens,Thank you for taking the time to share your feedback. We’re delighted to hear that you and your kids enjoyed the beautiful property and the activities we offer. It’s great to know that Leonardo, Ana, Roberto, Jose, and Ricardo provided you with excellent service during your stay.However, I sincerely apologize for the cleanliness issues you encountered in the dining room. This is certainly not the standard we strive for, and I appreciate you bringing it to our attention. We will address this matter with our team to ensure improvements are made.We hope to welcome you back soon and provide you with an even better experience.Warm regards,Euromar HeyerGuest Relations
