Ratings based on 270 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Alex Kobelashvili, Hotel Management
Dear Arye , Thank you very much for your feedback. We are always aiming a 100% guest satisfaction and it's just great to learn that we've reached our goal. Very much looking forward to your next visit. Kind regards, General Manager
by A verified traveler
Posted 22 Oct 2024
The upgrade was O.K.
The welcome by the stuff very pleasant.
Comment from Hotel Management
31 Oct 2024 by Alex Kobelashvili, Hotel Management
Dear Shavtai ,It so motivating for our team to find such nice comment about our hotel. Thank you for choosing our hotel for your stay and sharing a comment.We will be delighted to host you again anytime in the future if your plans will bring you back to Batumi.Let me wish you all the success, General Manager
by A verified traveler
Posted 4 Oct 2024
It was great
Comment from Hotel Management
17 Oct 2024 by Alex Kobelashvili General Manager, Hotel Management
Dear Vijay,Thank you for choosing our hotel and time to share a review about your stay. It is wonderful to hear that your experience was a positive one. We are very pleased to know that our hotel met your expectations. Let me wish you in the name of our team all the success and hope there will be a chance to host you again in the future.Kind regards,
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
4 Dec 2024 by Alex Kobelashvili, General Manager, Hotel Management
Dear George,Thank you very much for scoring our services.Kind Regards,
by A verified traveler
Major disappointment.
Posted 12 Aug 2024 on Hotelsjust disappointment followed by more disappointment.
At check in they tried to switch the reserved room for a lower tier and offer me the reserved room for an additional cost.
The room itself was outdated, but if clean would have been fine. Unfortunately it was pretty dirty and clear that the staff did very little outside of making the bed. Our daily housekeeping did no more, we had to provide images of dirty used mugs to the front desk to prove this and then, they only addressed that one concern while the bathroom was still dirty.
The lobby is a cloud of cigarette smoke as you enter. The attached casino has no barrier and all the smoke just vents to the lobby and seeps into the rooms. Then there is the service. Most things we had to ask twice for and get an attitude whenever requesting something.
Having this list d as a ‘5 star’ hotel is a joke. I’m not sure what certification signs off on hotel star ratings, but clearly this was awarded due to some type of corruption.
At best, this could receive ‘3 star’ rating in USA, but perhaps the standards are much lower here?
I will add some images of the moldy ceilings that have been there for a while, which the smell is likely masked by the cigarette smoke, but the health impacts are certainly not.
For my sanity I did a walkthrough of the Meridien next door, and was floored by how much nicer, cleaner and better it was. Do yourself a favor and stay there or the Sheraton instead. No matter the price, I would not stay in this
Comment from Hotel Management
13 Aug 2024 by Hotel Management, Hotel Management
Dear Francesco,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. Our primary goal is to ensure all our guests have a wonderful stay, and we take your concerns very seriously.After carefully reviewing the details of your stay, we believe there may have been some misunderstandings. For example :-Your Reservation was done to The Family Room but at the check-in you were upgraded to the Spa Suite room free of charge, Which is 2 category up, you can check any channel to make sure about it.-The Check-in itself was done at 10:30 AM. As you might know usually check-in starts after 3 PM.-The cleaning service as we checked was provided daily, regarding the mugs it's done by minibar team, probably there was time difference between providing the services.-Attached pictures are taken in the corridor, next to the elevator, stains that are on the celling is from A/C drainage system, which is maintained by our team regularly,Please know that we are always committed to improving our services, and your comments help us in that process.Let me wish you all the success and Thank you again for your feedback.Best Regards
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Alex Kobelashvili, Hotel Management
Dear Ahmadjon ,Thank You very much for scoring our services.Kind Regards,General Manager
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Alex Kobelashvili, Hotel Management
Dear Anonymous,Thank You very much for scoring our services.Kind Regards,General Manager
by A verified traveler
Posted 5 Jul 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Alex Kobelashvili, Hotel Management
Dear Mohammad ,Thank You very much for scoring our services.Kind Regards,General Manager
by A verified traveler
Radisson Blu Batumi
Posted 5 Jun 2024 on HotelsIt started a bit bad but turn to one of our finest vacation. Great location near to most attractions and places in the city. Great rooms . Have to extoll the reception manger that tried the best to make our stay better and enjoyable.
Comment from Hotel Management
21 Jun 2024 by Alex Kobelashvili General Manager, Hotel Management
Dear Amir, Thank you very much for your feedback. We are always aiming a 100% guest satisfaction and it is just great to learn that we have reached our goal. Very much looking forward to your next visit. Kind regards,
by A verified traveler
Posted 28 Sep 2023
Great service and room amenities. Swimming pool with warm water and spa facilities - amazing for relaxing! Awesome breakfast with a diverse selection of food.
Comment from Hotel Management
1 Oct 2023 by Alex Kobelashvili, Hotel Management
Dear Moataz Hamid,Thank you for choosing our hotel and time to share a review about your stay. It is wonderful to hear that your experience was a positive one. We are very pleased to know that our hotel met your expectations. Let me wish you in the name of our team all the success and hope there will be a chance to host you again in the future.Kind regards,General Manager
