Ratings based on 718 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
the tile in the bathroom and kitchen and laundry was cracked and needed regrouting in areas. The drunks from the bar areas of salamanace we’re annoying early in the morning
The staff was awesome! Location was great too!
by A verified traveler from Claremont
Posted 1 Nov 2024
by A verified traveler
Posted 29 Oct 2024
Check in/check out excellent. The staff are fabulous. Free parking is a bonus & location exceptional. Room (paid for 1 bed 8 nights) had view of Mt Wellington & was as shown, but felt dated & unwelcoming. Some things have been updated (eg carpet), but still feels like it needs a freshen up. The bathroom hasn’t really been modernised so may be why it gives a ‘dated’ feel. Bed was very comfortable & the room spacious. Has a dishwasher, ducted aircon/heater (although the system is huge, yellow & draws your eye to the ceiling); & washing/dryer combo.
Cleaning seemed open to interpretation. We chose not to have cleaning every day, but on days requested, felt like we received sub par treatment (exception to the Saturday crew-fabulous). Replenishment of amenities/rubbish removal was hit & miss as was getting the bed remade some days. There was supposedly a mini bar-charge sheet there, but nothing available.
Biggest problem was the loud humming that (we believe) came from the lift (assume mechanics) which was adjacent our room. It didn’t stop-ever. Hummed constantly & became louder when lift was being used (day & night). We’ve stayed in hotels close to lifts, but this was next level.
On the plus side, hotel is close to everything. Great location. Cost we paid was (in our opinion) above what should be charged for a room that promises a lot but doesn’t deliver.
Would we stay again, no. Wasn’t terrible (there were positives), but for reasons noted above, we’d look elsewhere.
by A verified traveler
Posted 25 Oct 2024
Nice view
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 19 Oct 2024
It has been a pleasure to stay at this place. We stayed three nights and it's been a great experience. Staff were friendly and helpful. Easy parking just near the building entrace. Tons of eateries just 5min walk away. Rooms were spacious, clean, neat and tidy.
Highly recommended.
by A verified traveler
Posted 5 Oct 2024
by A verified traveler
Posted 2 Oct 2024
Property was close to city and tourist attractions.if you are visiting for the Saturday markets this is the perfect place to stay. All amenities in the room were as described and housekeeping team were there to assist and provide a great service
by A verified traveler
Posted 1 Oct 2024
by A verified traveler from Claremont
Posted 15 Sep 2024
