Ratings based on 979 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Dina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORT ALLEN and I received your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Markeetria, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PORT ALLEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Rebecca, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORT ALLEN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 13 Nov 2024
If you need a bed for a night in a pinch it was ok and just ok. The place smelled like a musty old camp house. The ac unit in our room was extremely noisy. The property itself was rundown. Would not recommend.
Comment from Hotel Management
14 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Jeremiah, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN PORT ALLEN. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. You indicated the place smelled unpleasant, the AC was extremely noisy and the appearance of the property was poor. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Nov 2024
Between the smell,roaches, dirty linens and left behind lingerie in closet I would not recommend
Comment from Hotel Management
16 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Jason,I appreciate you sharing your feedback following your stay at the Red Roof Inn Port Allen. I was saddened to read that your stay fell short of your expectations due to the unpleasant odor, the insects you reported and other concerns mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to any of our other brand locations in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 31 Oct 2024
Dirty
Comment from Hotel Management
15 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Joel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Port Allen. You indicated that you were unsatisfied with your stay due to the unclean conditions you encountered. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 30 Oct 2024
Air leaked on the carpet in the room
Comment from Hotel Management
10 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Kayla, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Port Allen. I am disappointed that your experience did not meet your expectations due to the possible leakage of the carpet, prompting your 2/5 score. It is important to know that we value your feedback and your comments will be shared with our Red Roof management in an effort to have these issues addressed and resolved to prevent the same occurrence in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Oct 2024
The property and the room are nice and clean
Comment from Hotel Management
5 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Darex,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PORT ALLEN.I was thrilled to read you found our property and room to be nice and clean. Feedback from our guests is always welcome at Red Roof as we strive towards continuously improving the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Tisha, Thank you for taking a moment to complete our survey. The staff at the Red Roof Port Allen and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Rosaisela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORT ALLEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
