Ratings based on 646 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hoover
Posted 11 Nov 2024
The lady that answered the phone is very rude and she hung up in my face. The the man at the front desk told me there were no empty rooms when there were several empty rooms. It took 45-1hr just to get checked into my room after being placed on hold for 22 mins literally when I was trying to let guy know I was on my way to check in.
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Kesa,I sincerely apologize for the negative experience you had with our staff and the delays during your check-in process. This is not the level of service we strive to provide, and I understand how frustrating it must have been. We will be addressing them with our team to ensure better communication and customer service in the future. Your feedback is invaluable, and we hope to have the opportunity to make things right during a future stay.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Will never stay again
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Joey,Thanks for your feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler
Posted 10 Nov 2024
The staff was super nice and friendly. The facilities were old and dirty really needs to upgrade rooms. A bed was broke and the bathroom was dirty.
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words about our staff! We're glad you enjoyed their friendliness. However, we sincerely apologize for the issues you encountered with the facilities and cleanliness. Your feedback is invaluable, and we will prioritize addressing these concerns as we work on improvements. We hope to welcome you back for a better experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear David,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler from Athol
Posted 27 Oct 2024
The property itself is ok but dont stay on the first floor. The tub doesn't frain and you will shower in standing water. The bathrooms a very outdated and need vast improvements. The room itself is fine.
If staying at this property i recommend the 2nd or 3rd floors and your stay will be fine.
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Bryan,Thank you for your feedback. We're glad to hear that you found the room itself acceptable, but we apologize for the issues you experienced on the first floor, particularly with the tub drainage and the outdated bathroom facilities. Your recommendation to stay on the higher floors is appreciated, and we will certainly look into the maintenance concerns you've raised to improve our guests' experiences. We hope to welcome you back for a more comfortable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
Ceiling falling down room looks nothing like picture
Comment from Hotel Management
22 Oct 2024 by Hotel Manager, Hotel Management
Dear Terrica,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
First glance room looked very nice, toilet leaking water in the floor bed smells like Marijuana besk clerk wasnt helpful at all about finding room he just says 3rd floor but theres several different areas on 3rd floor doesn't tell which sections to look so its like an Easter egg hunt to find your room definitely want come back
Comment from Hotel Management
22 Oct 2024 by Hotel Manager, Hotel Management
Dear Erich,We’re sorry to hear about the issues with your room and the lack of helpfulness from our front desk staff. This is not the level of service we strive for, and we’ll address the leaking toilet, bed odor, and the confusion about room directions with our team immediately. We truly regret that your experience wasn’t satisfactory and appreciate your feedback as it helps us improve.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Hotel Manager, Hotel Management
Dear Jacob,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
This was the WORST hotel experience ever! We checked in with Ray and upon entering our room we saw the bedspread had holes and stains, the bathroom door was completely off the hinges and wouldn’t close, the toilet wouldn’t flush and there was random hair everywhere. Certainly not clean. Asked for a different room and they were sold out. Drove 2.5 hrs home that night. Called the next day to get refunded through Expedia but Ray lied and wouldn’t issue a refund because he said we occupied the room for 2 hours. We were only on property for a total of 15 mins checking in, seeing the room, and asking for a new one. CCTV footage will prove this! I heard Victor is a supervisor and needs to see the footage!!! Horrible hotel, old and dirty. DO NOT RECOMMEND!
Comment from Hotel Management
7 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,I sincerely apologize for the experience you described. This is not the standard we strive for, and I am truly sorry for the issues you encountered with your room and the service provided. Your concerns are being taken seriously, and I will ensure that they are addressed with our team, including Ray and Victor. We appreciate your feedback and hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Oct 2024
Whole place was being done and didn’t appeal to the eye and with having a one year old the place didn’t feel welcoming or homey , phone in the room didn’t work , floors were dirty on arrival no wifi at the facility like advertised just was unhappy key card randomly stopped working
Comment from Hotel Management
7 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. I’m sorry to hear that your stay did not meet your expectations, especially with the issues you faced regarding cleanliness and amenities. Your concerns are important to us, and we will address them with our team to improve our guest experience. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
