Ratings based on 676 Verified Reviews
2.4 Room cleanliness
2.9 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
I would give zero stars if I could. This property isn't even opened and getting oyo to do anything was a horrible experience
Comment from Hotel Management
11 Nov 2024 by Author, Hotel Management
Dear Guest,
We are sorry to hear about your negative experience with us. We apologize for any inconvenience caused. We would like to gather more details from you regarding this issue so that we can assist you better. Please reach out to us at guestsupport.na@oyorooms.com and we will be happy to help you.
Thank you for your understanding.
Team OYO
by A verified traveler
Posted 10 Nov 2024
Upon arrival all the lights were out and the hotel has been shut down for over a year
Comment from Hotel Management
11 Nov 2024 by Author, Hotel Management
Dear Guest,
We apologize for the inconvenience you experienced during your stay at our hotel. Our team is dedicated to providing a seamless and comfortable experience for our guests, and we sincerely regret that we fell short of your expectations.
Please be assured that we take your feedback seriously, and we will investigate this matter thoroughly to ensure it does not happen again in the future. Our goal is to deliver exceptional hospitality, and we deeply apologize for any lapse in our service.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our team at guestsupport.na@oyorooms.com. We are here to help!
Warm regards,
Team OYO
by A verified traveler
Posted 24 Jul 2024 on Hotels
No towels in my room. When i called to get some, i was told they didnt have any
Comment from Hotel Management
2 Aug 2024 by Barbara, Hotel Management
Hi! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara
by A verified traveler
Posted 18 Jul 2024
Wi-Fi didn't work, ice machine was broken and looked like it had been for a while, toilet water was running constantly and TV did not work!
Comment from Hotel Management
28 Jul 2024 by Noah, Hotel Management
Hi, Danny! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah
by A verified traveler from Walker
Posted 17 Jul 2024
This hotel was disgusting. The room wasn’t clean we booked through Expedia and when we got there we had to call a number on the front glass and told them we had reservations through Expedia and all the guy said meet me at 230 and we met him he said the keys didn’t work so we would have to call the number to get someone to unlock the door. The tv doesn’t work 1 towel for 2 people and the room was gross we couldn’t even stay there and we didn’t get our money. We will never go there again
Comment from Hotel Management
28 Jul 2024 by Noah, Hotel Management
Apologies for the problems you had faced, Jamie! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
by A verified traveler
Posted 15 Jul 2024 on Hotels
The service was perfect and friendly however the conditions were sub par with roaches and a room with a moldy shower and it looked nothing like the review pictures
Comment from Hotel Management
28 Jul 2024 by Amy, Hotel Management
Hi, Annette! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
by A verified traveler
Posted 13 Jul 2024
This property did not have anyone at the front desk to check us in. Had to wait outside to be checked in after hours for about 20 minutes. Nice in the room , the blinds where falling off the window , the smell of the room was awful, the air conditioning was terrible 75 degrees in Louisiana heat. Awful experience. Bare electrical wires hanging out the socket and the TV DIDNT WORK.
Comment from Hotel Management
28 Jul 2024 by Amy, Hotel Management
Hi, Kelly! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
by A verified traveler
Posted 8 Jul 2024
It was dirty. One of the light fixtures was missing and the wires weren’t capped off. Writing all over the walls. Also shower faucet was broken.
Comment from Hotel Management
18 Jul 2024 by Tim, Hotel Management
Hi, Michelle! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else please contact us. Regards, Tim
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by Joey, Hotel Management
Apologies for the inconvenience caused, Neil! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey
by A verified traveler
Posted 7 Jul 2024
The new employees make the check in a breeze
Comment from Hotel Management
18 Jul 2024 by Barbara, Hotel Management
Hey, Robert! Thank you so much for the positive rating and for taking your valuable time to share the review with us. We are going to try to make sure your future visits are nothing less than perfect. Have a wonderful day ahead. Regards, Barbara
