Ratings based on 972 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
On night 1, we had to repack and change rooms bc the tv and phone didnt work. In night 2, we were unable to shower bc the staff never brought face towels. The next morning when i called the front desk, the staff told me i would have to wait until 10 for housekeeping. At 1015, i called back and was told i would have to come down to get them. I had to go down in my pajamas for small towels and the staff was very rude.
Comment from Hotel Management
18 Nov 2024 by HGIBR Team, Hotel Management
Thank you for your review and for choosing Hilton Garden Inn Baton Rouge Airport. We are saddened to hear that your expectations were not met during your stay. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to an opportunity to "Make it Right".
by A verified traveler
Posted 17 Nov 2024
The property smelled funny and the carpet kind of smelled bad. You dont get a feeling that you got clean sheets and the mismatched pillows and the bed that gives you back ache..
Comment from Hotel Management
17 Nov 2024 by HGIBR Team, Hotel Management
Thank you for your review and for choosing Hilton Garden Inn Baton Rouge Airport. We are saddened to hear that your expectations were not met during your stay. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to an opportunity to "Make it Right".
by A verified traveler
Posted 12 Nov 2024
Good facility
Comment from Hotel Management
17 Nov 2024 by HGIBR Team, Hotel Management
Thank you for your review and for choosing Hilton Garden Inn Baton Rouge Airport. We're glad to hear that you're happy with our service. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to serving you again!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by HGIBR Team, Hotel Management
Thank you for your review and for choosing Hilton Garden Inn Baton Rouge Airport. We're glad to hear that you're happy with our service. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to serving you again!
by A verified traveler from Shreveport
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by HGIBR Team, Hotel Management
Thank you for your review and for choosing Hilton Garden Inn Baton Rouge Airport. We are saddened to hear that your expectations were not met during your stay. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to an opportunity to "Make it Right".
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
4 Nov 2024 by HGIBR Team, Hotel Management
Thank you for your review and for choosing Hilton Garden Inn Baton Rouge Airport. We're glad to hear that you're happy with our service. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to serving you again!
by A verified traveler
Posted 13 Oct 2024
Room smelled bad
Comment from Hotel Management
4 Nov 2024 by HGIBR Team, Hotel Management
Thank you for your review and for choosing Hilton Garden Inn Baton Rouge Airport. We are saddened to hear that your expectations were not met during your stay. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to an opportunity to "Make it Right".
by A verified traveler
Posted 11 Sep 2024
This hotel was in rough condition and in an unsafe part of town.
Comment from Hotel Management
4 Nov 2024 by HGIBR Team, Hotel Management
Thank you for your review and for choosing Hilton Garden Inn Baton Rouge Airport. We are saddened to hear that your expectations were not met during your stay. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to an opportunity to "Make it Right".
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
4 Nov 2024 by HGIBR Team, Hotel Management
Thank you for your review and for choosing Hilton Garden Inn Baton Rouge Airport. We're glad to hear that you're happy with our service. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to serving you again!
by A verified traveler
Posted 9 Sep 2024
Rooma had a damn moldy oder.
Comment from Hotel Management
4 Nov 2024 by HGIBR Team, Hotel Management
Thank you for your review and for choosing Hilton Garden Inn Baton Rouge Airport. We are saddened to hear that your expectations were not met during your stay. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to an opportunity to "Make it Right".
