Ratings based on 25 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Lovely boutique style hotel, super efficient check-in, exceptionally clean rooms, good quality breakfast.
Only criticism was the single room I reserved was incredibly very small with no windows - for the price I paid it was acceptable. Also 5 mins walk to the centre of Bath which was a bonus. On street parking (changeable) outside hotel.
.
by A verified traveler
Posted 17 Nov 2024
The price I paid for the room I stayed in was exceptional value for money, spacious and comfortable as well as looking lovely. The staff were very friendly and courteous, taking the time to provide me with directions and making available a preferred table in the dining room. Would stay here again and recommend to any visitors of Bath that don’t mind a brief walk into the city centre, though taxis and other forms of transport are easily accessible.
Comment from Hotel Management
19 Nov 2024 by Reservation Team, Hotel Management
Dear Mitchell,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals.We look forward to welcoming you back next time you’re in Bath.Kind Regards,
by A verified traveler
Posted 21 Oct 2024
Disappointing. I had a very cold smelly top room. A combination of mould, caulking and new paint. So bad it brought on wheezing. There were no meals available in the restaurant at 6pm and then breakfast was a dry muffin topped with the smallest slice of salmon and poached egg. On a huge plate. You can hear through the walls.
The place looks like it's been quickly thrown together. The photos don't correlate with reality. Dark dingy and no atmosphere.
Certainly not value for money.
When I spoke to the staff about this, I was met with a very defensive attitude.
Comment from Hotel Management
23 Oct 2024 by Henrietta House Team, Hotel Management
Dear Guest Thank you for taking the time to share your feedback from your visit to the Henrietta House, a member of Radisson Individuals . Please accept our sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Henrietta House, a member of Radisson Individuals, we look forward to welcoming you back.
by A verified traveler
Posted 5 Oct 2024
Shower would not allow any cold water to flow
Comment from Hotel Management
5 Oct 2024 by Aman, Hotel Management
Dear Dennis, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the shower not allowing any cold water to flow during your stay. We understand how this affected your experience, and we are truly sorry for the discomfort it caused.Your feedback is important to us, and we will ensure that this issue is addressed promptly.Thank YouAman
by A verified traveler
Posted 3 Oct 2024
Great location.
Comment from Hotel Management
7 Oct 2024 by Reservation Team, Hotel Management
Dear Guest,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals.We look forward to welcoming you back next time you’re in Bath.Kind Regards,
by A verified traveler
Posted 22 Sep 2024
Advertised as with parking but there is so little parking available they should advise to park elsewhere. Bedroom was so tiny there was hardly any room around the divan bed so kept stubbing toes. Very poor plumbing in bathroom. Sink tap and shower very temperamental. Otherwise a nice building in a fabulous area and a short walk to the city centre. Din not eat or have any interaction with staff other than check in & out. Overall , adequate but not a pleasure in itself. I will stay somewhere else when visiting the beautiful city of Bath!
Comment from Hotel Management
5 Oct 2024 by Henrietta House Team, Hotel Management
Dear Eugene,Thank you for sharing your feedback following your recent stay with us. We sincerely apologize for the inconveniences you encountered and for not delivering the experience you were hoping for.We understand the frustration with parking and will review how we communicate this to our guests more clearly, including offering alternative parking suggestions to avoid any confusion. We’re also sorry to hear that the room size and plumbing issues detracted from your comfort. We will inspect the plumbing in the bathroom to address the issues with the tap and shower, and we appreciate your feedback on the bedroom layout as we continue to review our room designs for better functionality.It’s great to hear that you enjoyed our location and the charm of the building. We do regret that your overall stay was not more enjoyable, and we hope you’ll reconsider staying with us again in the future to experience improvements firsthand.Kind regards,
by A verified traveler
Posted 10 Sep 2024
Check-in was a little confusing, as the reception was located further down the road and not via an entrance that we first approached.
The decor in the room and hallways of the hotel gave it a luxurious feel and the breakfast was fantastic. Staff were very friendly and they kindly stored our luggage the following day.
The room itself was rather small and the fridge did not appear to be working, despite being switched on. The multiple lightswitches were difficult to navigate and there was no wardrobe space.
Comment from Hotel Management
12 Sep 2024 by Reservation Team, Hotel Management
Thank you for your positive feedback.We are glad to see that you enjoyed your stay with us.We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters arising in the future. We do hope that despite this we will see you back to the hotel again.Kind Regards,
by A verified traveler
Posted 9 Sep 2024
This property was in easy walking distance to all the major attractions, shopping and restaurants. Our room was extremely small by any standards and very dark. I noticed that 5 of the 6 bulbs in the overhead light were not working so...The breakfast was very good and cooked from a variety of choices on the menu! For location and breakfast it's a 5 star.
Comment from Hotel Management
10 Sep 2024 by Reservation Team, Hotel Management
Dear Diane,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals.We look forward to welcoming you back next time you’re in Bath.Kind Regards,
by A verified traveler
Posted 9 Sep 2024
Staff were extremely helpful and efficient.
Room was comfortable and quiet. Shower surround disappointing with mould growing down the side
Comment from Hotel Management
9 Sep 2024 by Aman, Hotel Management
Dear Ian , Thank you for your feedback. We're glad to hear you found the staff helpful and the room comfortable. We apologize for the issue with the shower surround and will address it promptly. We hope to have the opportunity to serve you better in the future.Thank YouAman
by A verified traveler
Posted 24 Aug 2024 on Hotels
Lovley clean and comfy room perfect spot for chilling after a day wandering!
Comment from Hotel Management
26 Aug 2024 by Reservation Team, Hotel Management
Dear Josie,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals.We look forward to welcoming you back next time you’re in Bath.Kind Regards,
