Ratings based on 800 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Mar 2020
Love the vintage feel, and location is great, but the view was great!
Comment from Hotel Management
13 Mar 2020 by April B., Hotel Management
Thank you for staying with us. So glad you enjoyed your stay.
by A verified traveler
Historic, but very dated
Posted 11 Mar 2020 on HotelsNo rooms were ready when we arrived at 4PM (check in was at 2PM). We offered to do some shopping and get a bite to eat and then come back. The only room that they could clean had 2 twin beds, not double beds that I reserved. Found out that they only have about 30 rooms available as several floors are for private use. The room had an old CRT style small TV that got horrible reception. There is no place to put anything. No table, only 1 chair, not even a luggage stand. The bathroom had a commercial style toilet that flushed loudly. Tiny outdated shower. The closet had no light so you couldn't see anything if you used it as it was also in the dark entryway of the room. The window view was of a gutter and a wall. We had hoped that the proximity to the main street and the historic nature of the hotel would have been pluses, but the cons way outweighed the convenient location. Only good thing was the front desk person was very pleasant and she was obviously trying, but was limited by the minimal staff and clean rooms available. We will not stay here again, but will choose a better hotel with more updated amenities.
Comment from Hotel Management
12 Mar 2020 by Front Desk, Hotel Management
I apologize for the issues that you had while staying with us. I have spoken will all of my staff about the issues that you stated. Our hotel is a vintage hotel so therefore we do still have vintage furnishings. Again I do apologize.
by A verified traveler from McKinney, TX
Posted 2 Mar 2020
This was mine and my husbands first time staying at this hotel. The front desk staff was super nice!! The room on the other hand was a little run down. The air conditioner/heater barely worked. The bathroom is super tiny. The bed was not all that great but we only stayed for the weekend. We were barely in our hotel anyways so I would probably stay again!
Comment from Hotel Management
3 Mar 2020 by Front Desk, Hotel Management
Thank you for staying with us. We appreciate your feedback. I apologize about the rooms. We are going through renovations at this time.
by A verified traveler
Posted 24 Feb 2020
Comment from Hotel Management
25 Feb 2020 by Front Desk, Hotel Management
Thanks for staying with us. We appreciate your feedback
by A verified traveler from Muskogee Oklahoma
Posted 23 Feb 2020
This hotel is beautiful. Clean. Everything was excellent. The night clerk Arron and Jennifer made the night fun. They are very knowledgeable about the history of the town. I highly recommended staying at park hotel. Hiking trails are 20 ft away. The night life attractions are when in walking distance. Very safe. Thank you Arron and Jennifer, you’re the best
Comment from Hotel Management
24 Feb 2020 by A.B., Hotel Management
Thank you for staying with us. We are glad you enjoyed your trip. We look forward to seeing you again.
by A verified traveler
Posted 19 Feb 2020 on Travelocity
Comment from Hotel Management
20 Feb 2020 by Front Desk, Hotel Management
Thank you for staying with us. We appreciate your feedback
by A verified traveler
Posted 15 Feb 2020
Building feels like history, that said your room should not feel like that; no microwave, no fridge, no flat screen tv, no phone in the room, ha a plug in the wall heater and a window unit ac. Blinds not curtains, not even a smoke detector i could see. The mattress, wow i could feel every spring on it.
Comment from Hotel Management
15 Feb 2020 by front desk, Hotel Management
Thank you for staying with us. The website CLEARLY states we are an antique hotel with NO modern ammenities.
by A verified traveler
Posted 12 Feb 2020 on Hotels
It is an older hotel with alot of history. It was clean and comfortable. The staff was friendly and helpful. Would stay again.
Comment from Hotel Management
14 Feb 2020 by April, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler from Arkansas
Posted 8 Feb 2020
Cool old building. Bathtub was not clean. Plenty of hair to go around. Room had a small lasko space heater running. Room never got over 63. WiFi was non existent. The room was very meemaw like and still had an old CRT Television that made a terrible noise. Dusty, dingy and in serious need of TLC.
Comment from Hotel Management
9 Feb 2020 by Front Desk, Hotel Management
Thank you for staying with us. We appreciate your feedback. We apologize that you didn't like the room. The front desk staff could have upgraded you for free. Did you bring any of the issues that you had up to the front desk staff? We can't fix any issues that we are unaware of.
by A verified traveler
Posted 6 Feb 2020
They need to invest in new beds. That is the only complaint I have.
Comment from Hotel Management
6 Feb 2020 by Front Desk, Hotel Management
Thank you for staying with us. We appreciate your feedback
