Ratings based on 621 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Great service and friendly staff
by A verified traveler
Posted 6 Nov 2024
We were made very welcome.
by A verified traveler
Posted 6 Nov 2024
Centrally located. Good sized bathroom, but no extractor fan or ability to control temp (and no window) so hot and humid.
by A verified traveler
Posted 4 Nov 2024
The room was musty and smelly. They gave me a plug in but it was ineffective; the smell is overwhelming and probably from the dampness in carpet.
On day 2 there was no water in my room. Not a drop for several hours. The reception was totally unhelpful in offering any help.
by A verified traveler
Posted 3 Nov 2024
The staff are very polite and friendly. The young gentleman receptionist is considerate and humorous. The bartender is also great
by A verified traveler
Posted 27 Oct 2024
The room was just okay. The front desk staff were friendly and efficient. The location is wonderful for walking and we didn’t notice any extra noise from the train station across the street. Note that hot water seems to empty out by 9:00 am.
by A verified traveler
Posted 22 Oct 2024
The hotel located opposite the train station and if your room is at front of the hotel, you will hear the trains all night long. Otherwise is convenient walking distance to the main attractions “Roman Bath”.
by A verified traveler
Posted 18 Oct 2024
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 16 Oct 2024
Older style hotel. Good to be away from corporate blandness.
