Ratings based on 969 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Central location. Walkable to all sites, including the train station (8 minute walk, all flat). Easy train access in and out of London via Paddington Station. Complimentary use of the onsite spa and baths was a great bonus and really made the stay notable. The staff were helpful and responsive.
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 18 Nov 2024
A bit underwhelmed by our stay. For starters, parking our car was a thoroughly unpleasant and stressful experience - £45 for one night and we had to drive it and pick it up ourselves from an off-site car park (albeit only 5 minutes walk). I do not understand how a "5 star" hotel does not provide valet parking, especially at this price. As for the spa, whilst it was lovely, it was not made clear until just before our arrival that it was only available to hotel guests at very limited times. Consequently the spa was very busy and we had to get up quite early to use it. Overall, not a bad experience but definitely did not feel like a '5 star' one.
by A verified traveler
Posted 17 Nov 2024
Beautiful spa hotel right in the heart of Bath
by A verified traveler
Posted 12 Nov 2024
Breakfast was great with a combination of buffet hot dish to order. Good facilities, great staff and nice small spa within the hotel. Will definitely come back if I visit Bath again.
by A verified traveler
Posted 5 Nov 2024
We had a lovely stay at this hotel. The staff were all really friendly and very helpful, providing just the right level of attention. The afternoon tea was nice, as was the spa area. There is a little wear and tear around the thermal bath, and some areas of the room weren't especially clean, but I would return.
by A verified traveler from Chattaroy
Posted 1 Nov 2024
I do not like staying across the road and for some reason we always get stuck on the other side.
by A verified traveler
Posted 30 Oct 2024
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by A verified traveler
Posted 29 Oct 2024
Good location
by A verified traveler from GLOUCESTER
Posted 28 Oct 2024
The staff are excellent, very friendly and attentive. Thank you all for making our stay an excellent experience. The location and facilities are first class, we would have loved extended times to experience the spa. Thank you for a great stay!
