Ratings based on 335 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Nothing
by A verified traveler from Allenton
Posted 4 Nov 2024
People are friendly and polite and respectful.
by A verified traveler
Posted 6 Oct 2024
Located in good location. The Building has no elevator.
The carpet is too old and soiled. The air conditioner
front falls off, and the toilet lever jams when flushing.
Comment from Hotel Management
8 Oct 2024 by Angela Russell, Hotel Management
Thank you for your review of your stay with us. I would like to apologize for the issues you had during your time with us. My maintenance staff and I are looking into the issues reported to resolve them immediately. Again we apologize for the inconvenience and we hope to see you again soon.
by A verified traveler
Posted 29 Sep 2024
The staff at this property were completely useless and sketchy. To start, we checked in for 2 rooms and they required us to give a deposit in cash. I have never had to give a deposit in cash, it’s always been on a card. The lady at the desk said our deposit for BOTH rooms was $100, 50 for each. No problem, we paid and moved on. The next morning, we noticed that one of our toilets was leaking and water standing in the bathroom floor. I threw towels down and went to call the front desk, all just to find out the phone doesn’t work. An employee then knocked on our door to ask if our toilet was leaking and came in to shut the water off. We then proceeded to go check out of both room. The employee, Willie, informed us that due to the toilet leaking, we will not be getting our deposit back for EITHER room. Even though the leaky toilet was not our fault. He then said the lady was supposed to charge us $200 for a deposit, $100 for each room. So it was marked in the “system” that we only paid a deposit for 1 room when the lady said the $100 covered both. While we argued with him, another lady came up to check out and get her deposit back and he said it “wasn’t in the system that she paid a deposit.” Long story short, we will never be staying at this establishment again, even though we enjoyed the town of Batesville, MS. The staff is very disrespectful, the facility is dirty and smells of trash, and the toilets don’t work. It honestly feels like a scam. 0/10 recommend.
Comment from Hotel Management
30 Sep 2024 by Angela Russell, Hotel Management
Let me begin by apologizing for the experience while with us Mr. Kyle. Rudeness to guests is not tolerated here for I tell my staff to always treat the guests as they will want to be treated. A 100 deposit is required for all third party prepaid guest but the clerk at check in, did not require the full amount from you since you had multiple rooms. (It states the deposit information in the important information area of your reservation right before you click save) I also apologize that you were told your deposit would not be return for a maintenance issue that occurred during your stay. We only keep deposits for damages to hotel or smoking in room fees. Again, I apologize and I hope you choose to stay with us again in the future
by A verified traveler
Posted 22 Sep 2024
The Bed was fantastic. Slept great. A/C worked well. Temperature was great. Shower Hot. Electricity worked. Plugged in all my Tech. Wi/Fi worked. Coffee in the lobby.
Comment from Hotel Management
23 Sep 2024 by Angela Russell, Hotel Management
Thank you so much for choosing us for your stay! We are happy to hear you enjoyed your time with us. We look forward to seeing you again soon
by A verified traveler
Posted 21 Sep 2024
Staff were wonderful and rooms were as clean as they could be for an older facility. Carpet throughout the building was old and dirty. Bathrooms are tiny. It was decent for the price we paid. Better than paying $800 a night to stay in Oxford.
Comment from Hotel Management
22 Sep 2024 by Angela Russell, Hotel Management
Thank you so much for your nice review about your stay with us! We look forward to seeing you again soon
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Angela Russell, Hotel Management
Thank you for your review! We look forward to seeing you again soon!
by A verified traveler
Posted 5 Sep 2024
Consistent everytime we stay.
Comment from Hotel Management
22 Sep 2024 by Angela Russell, Hotel Management
Thank you for being a returning guest with us! We look forward to seeing you again soon!
by A verified traveler
Posted 28 Aug 2024
Customer service was very nice.
Comment from Hotel Management
22 Sep 2024 by Angela Russell, Hotel Management
Thank you for your kind words about our staff. We hope to seeing you again soon
by A verified traveler
Posted 26 Aug 2024 on Hotels
