Ratings based on 648 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Patricia, Hotel Management
Thank you for your positive feedback!
by A verified traveler from Grafton
Posted 26 Nov 2024
No hot water in room, no tissues, pool water temperature was very, very cold, no cream or sugar in room for coffee, no tea bags in room, no paper towels in men’s room downstairs. A sign said that feedback is welcome, but when told of some of these things the staff said “oh we have heard that from others too.”
Comment from Hotel Management
26 Nov 2024 by Patricia, Hotel Management
Thank you for drawing our attention to perceived service deficiency at our hotel. Your comments help us identify the shortcomings and assist us in correcting the staff's action to serve you even better in order to provide full satisfaction to our valued guests and live up to the Hilton brand promise.
by A verified traveler
Posted 19 Nov 2024
The first room was not cleaned ahead of time. Desk person handled well. Stay was decent
Comment from Hotel Management
20 Nov 2024 by Patricia, Hotel Management
Thank you for drawing our attention to perceived service deficiency at our hotel. Your comments help us identify the shortcomings and assist us in correcting the staff's action to serve you even better in order to provide full satisfaction to our valued guests and live up to the Hilton brand promise.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Patricia, Hotel Management
Thank you for your positive review. We appreciate your patronage and look forward to seeing you again!
by A verified traveler from Lakewood
Posted 3 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Patricia, Hotel Management
Thank you for your review. We appreciate your patronage and look forward to seeing you again!
by A verified traveler
Posted 3 Nov 2024
Close to I90, ample parking, restaurants nearby. The rooms were clean, beds comfortable, nice shower.
Comment from Hotel Management
18 Nov 2024 by Patricia, Hotel Management
Thank you for your positive review. We appreciate your patronage and look forward to seeing you again!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Patricia, Hotel Management
Thank you for your positive review. We appreciate your patronage and look forward to seeing you again!
by A verified traveler
Posted 14 Oct 2024
Easy off and on the highway
Comment from Hotel Management
18 Nov 2024 by Patricia, Hotel Management
Thank you for your review. We appreciate your patronage and look forward to seeing you again!
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
18 Nov 2024 by Patricia, Hotel Management
Thank you for your positive review. We appreciate your patronage and look forward to seeing you again!
by A verified traveler
Posted 29 Sep 2024
The lobby was not clean , walk off rugs dirty , faded! The smell of Carpet freshener was very strong . Outlets on each side of bed were not functioning . Bathroom super clean
Comment from Hotel Management
1 Oct 2024 by Patricia, Hotel Management
Thank you for drawing our attention to perceived service deficiency at our hotel. Your comments help us identify the shortcomings and assist us in correcting the staff's action to serve you even better in order to provide full satisfaction to our valued guests and live up to the Hilton brand promise
