Ratings based on 10 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lipa city
Posted 28 Feb 2020
Pool was almost as advertised just wasn’t as hot as we expected. Basically room temp. Our internet was horrible. Kept kicking us off and couldn’t watch live tv because it would stop a lot. Place was beautiful and the staff was excellent. But for the price I was expecting a bit more of no hassle room issues. They do have free chauffeur service in local area and the staff was super helpful.
Comment from Hotel Management
5 Mar 2020 by Khriza, Hotel Management
Dear Mr Marlon, Thank you very much for your review from your recent stay with our hotel. We would like to extend our apologies for not meeting your expectations hence this is not in our intention. All will be taken action and we will strive to improve . Your feedback is extremely valuable to us.Thank you.
by A verified traveler from Ottawa, Canada
Posted 15 Dec 2019
The Luks Lofts seems like a great idea. 2 bedrooms, jet pool, modern technology. Unfortunately it just doesn't work. The jet pool is freezing cold. The complex technology is difficult to use and prone to failure. Worst of all, we didn't have reliable hot water for 2 days, despite staff attempting to fix it three times. Not being able to have a hot shower is unacceptable given the price I paid. The staff acted like this was a common occurrence, so i would steer clear of this place. Definitely not worth the money.
Comment from Hotel Management
16 Dec 2019 by Khriza , Guest Service Team, Hotel Management
Dear Valued Guest,
Thank you very much for your review from your recent stay with our hotel. We would like to extend our apologies for not meeting your expectations hence this is not in our intention. All will be taken action and we will strive to improve . Your feedback is extremely valuable to us.Thank you.
by A verified traveler
Posted 24 Apr 2019
The only bad thing i could say about my experience would be, just a few of the jets in the pool didnt work. So no not a big complaint at all. Everything else was amazing staff,food, service
by A verified traveler
Posted 7 Jan 2019
Comment from Hotel Management
6 Feb 2019 by Kaycee, Luks Lofts Hotel Front Desk, Hotel Management
Dear Valued Guest, Thank you for taking time to share your experience during your stay with us. Your feedback is highly appreciated and we will continue of giving guests satisfaction. Thank you for staying with us! We look forward to welcoming you back at the hotel!
by A verified traveler from Vancouver
Posted 26 Oct 2018
Nice hotel. The honeymoon suite is really cool. Staff is very friendly and prompt on all requests. There are only two things I have small concerns with. The first is the automated lighting system had a glitch where I couldn't turn off the lights and it took them several trips to my room to fix this. I wasn't able to go to sleep until this was fixed. I should add that they brought me cookies and milk as a sorry. The other thing I was not satisfied with is being charged for extra instant coffee when I exceeded my two daily complimentary coffee's. I just feel that given what I'm paying those things should be included and unlimited. In general, my stay here was very good.
Comment from Hotel Management
18 Dec 2018 by Kaycee, Hotel Management
Dear Valued Guest, Thank you for taking time to share your experience during your stay with us.Our apologies for the inconvenience caused. Moreover, your feedback is highly appreciated and we have done something about it. Thank you for staying with us! We look forward to welcoming you back at the hotel!
Recommended
for Everyoneby A verified traveler from riyadh
Lovely staff nice jacuzzi
Posted 16 Feb 2018This hotel as a matter of fact is one of the local buildings that has renovated exteriors and interiors with about 12 suites and honeymoon suite the one we got.
Unfortunately the breakfast is below average and the free minibar is only 4 bottles of low quality orange juice
The water and soft drinks are chargeable
This hotel has been trying to be digitized but really annoying system
The internet is below average as well
The elevator is old and slow
I don’t know about other hotels in the area since there is no international hotels series available
This may be the best in the area
Everyone should search carefully
Recommended
for Everyoneby A verified traveler
Great hotel
Posted 23 Aug 2017Luks Loft was such a unique experience. The staff are awesome. We booked the place to celebrate our daughter's birthday. We only mentioned it once when we're booking but the hotel staff was so thoughtful about everything. They provided a beautiful cake and decorations too. The jet pool was a big plus.
by A verified traveler
nice hotel with good amenities
Posted 9 Jun 2017 on Hotelspros:
nice room, big enough to fit 4-5pax inside.
easy access to restaurants and other shops
customer service is good. i had a problem with my original booking and the agent i talked to helped me resolved it even though i booked the rooms via expedia. they update me time to time even during weekends.
superb entertainment system! tv has lots of movies installed and all for free!
cons:
didnt like their pillows. not comfortable. full of embellishments that easily fall off. not suitable for sleeping.
very expensive. a loft which has two rooms with king size bed each, and a sofa bed, only 2 pax are included in their price. if you exceed 2 pax they will charge 3500/pax and that's too much to be honest. why make a big loft suitable for 4-5pax then limit the number of pax included to only just 2? to think that the price per loft isn't as cheap as well.
conclusion: nice hotel. can make some room for improvements. will be back if we have more money to spend because it's on the expensive side. but overall, we enjoyed our stay.
by A verified traveler
Posted 22 Jul 2019 on Hotels
by A verified traveler
這個飯店就像是在台灣的汽車旅館一樣！
Posted 7 Jul 2019 on Hotels服務很貼心，而且服務人員都不收小費，私下給了幾次都不收，只是泳池常會在沒有人用時自己自己啟動！
