Ratings based on 38 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2024
Damn terrible hotel. Stay here if you want to sleep with bedbugs, wipe yourself with a towel with yellow stains and get woken up by loud music, banging sounds in other room and people shouting outside the window.
by A verified traveler
Posted 13 Nov 2023 on Hotels
Room door lock spoil,air con spoil,water boiler spoil,noisy at midnight!
by A verified traveler
Posted 4 Jun 2023
The room 314, shower gel and shampoo not provided when we check in. Total blow dirty, and the heater when bathing from hot water change to cool when bathing half way. The room dont have fridge.
Comment from Hotel Management
28 Jun 2023 by Reservation, Hotel Management
Good Morning Dear Bret Warmest Greetings From Vanilla Hotel Batam,Thank you for For Recent Stay with Us at Vanilla Hotel Batam,Your Comments are very important to us,therefore we can maintain and improve our service,On Behalf management Vanilla Hotel Batam we do have apologize for inconvenience during your stay .we are looking forward to your next visit and wish you the best in your business and personal endeavor.Best RegardReservation
by A verified traveler
Posted 22 Jan 2023 on Hotels
Comment from Hotel Management
28 Jun 2023 by Reservation, Hotel Management
Dear Mr Stephan Warmest Greetings From Vanilla Hotel Batam,Than you for stayed at Vanilla Hotel Batam,We look forward to meet you on next time,have A Great Day Ahead.Best Regards Reservation
by A verified traveler
Need to improve alot.
Posted 25 Oct 2022 on HotelsNo fridge as promised. Aircon feeling warm n need repair. Told the front desk not to do room service but it’s done when we returned to hotel. Breakfast too little choices.
Comment from Hotel Management
28 Jun 2023 by Reservation, Hotel Management
Good Morning Mr Abdul Rahman Warmest Greetings From Vanilla Hotel Batam,Thank you for Choosing Us as your Accommodation during your Trip In Batam,We do have apologize for inconvenience during your stay at Vanilla Hotel Batam,Your Feedback Important For Us to Improve Our Hotel Service Ahead,and We Look forward to stay again In Vanilla Hotel Batam,Thank you And Have a Nice Day.Best Regards Resevation
by A verified traveler
Happy trip
Posted 31 Jul 2022 on HotelsGood all my friends are happy
Comment from Hotel Management
28 Jun 2023 by Adven, Hotel Management
Dear KamsaniWarmest Greetings From Vanilla Hotel Batam,So glad to hear your Happy trip in Batam during your stay in Vanilla Batam,We look forward to meet you again in Vanilla Hotel Soon,thank you and have a good day.Best Regards Asst FOM
by A verified traveler
t water please
Posted 17 Mar 2020 on HotelsThe room was a little bit dirty about the table etc. There was no hot water at all.
by A verified traveler
Posted 14 Dec 2019
by A verified traveler
Posted 7 Dec 2019 on Hotels
by A verified traveler from Singapore
Posted 19 Nov 2019
First of all, I am deeply impressed by how pleasant my smoking room was. There was not a hint of the usual stale cigarette smell, and even more commendable with how quickly my own cigarette smell dissipated (in sufficient time). The bed, showers, bedside table, work desk, were free of any burn marks, appearing as new as they could be.
Walking distance to Rasa Station, my recommended, roadside seafood stall, and the awesome satay stall that was priced very reasonably. BCS Mall is a stone throw away, especially convenient if there are signs of rain.
Their rooftop bar, Skylight, was a joy to sit at and listen to, with very enthusiastic live bands. Highly recommended for travellers who want to shop in a more 'heartland' kind of mall, and eat local food that isn't priced for tourists.
Great service at the front desk, polite and professional. Ride-hail works fine on location, just have to be understanding about the drop-off points that the drivers sometimes can't stop at.
