Ratings based on 19 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Room nice ambience n quiet..
Posted 26 Nov 2019 on HotelsAwesome
Comment from Hotel Management
16 Dec 2019 by sp, Hotel Management
Dear our valuable guest.
we are really appreciated for your rating. we would to serve you better on a very nearest future.
by A verified traveler
Posted 18 Aug 2019 on Hotels
The room very dark even after on the lights
Comment from Hotel Management
19 Aug 2019 by Tonggo, Hotel Management
Dear our guest unfortunately this how the decoration with our room, we really thankyou for your feedback, we will addressed with our management. and hopefully glad to welcoming you back on a very nearest future. We thanyou for choosing our hotel. Best Regards.
by A verified traveler
Posted 29 Apr 2019 on Hotels
I need to bring up the issue of stay in the hotel . I booked superior room which queen size bed . But I saw 2 single bed joint together which I unable to sleep whole nite becoz the bed keep moving at times. I waste my one night stay there . Possible hotel .com can compensate me for one night stay ? Thank u
Comment from Hotel Management
10 Jun 2019 by Tonggo, Hotel Management
dear our valuable guest, we really apologize that you had experienced during your stay, we will addressed the issue with our management, so the same situation will not happened again,Thankyou very much for staying with us.
by A verified traveler
Posted 28 Apr 2019
Generally is acceptable.
Comment from Hotel Management
29 Apr 2019 by GSM. Tonggo, Hotel Management
Dear our valuable guest. we are really apprecitaed for your rating. we would to serve you better on a very nearest future.
by A verified traveler
Posted 23 Apr 2019
Comment from Hotel Management
24 Apr 2019 by Tonggo, Hotel Management
We thankyou for your time to gave us riview, we would like serve you better on a very near future. Thankyou very much
by A verified traveler
Posted 14 Jan 2019 on Hotels
Location is bad. A little out of the way
Comment from Hotel Management
16 Jan 2019 by Fiyan, Hotel Management
Your praise is a challenge for us and criticism is a miracle for us, We're from the Management L-Hotel Batam apologize for your inconvenience while staying with us.
we will revise all the info from you and we will apply the latest innovations to the satisfaction of our guests.
Best Regards
FDA
by A verified traveler
Posted 13 Jan 2019 on Hotels
Very bad location . Everything else was good
Comment from Hotel Management
16 Jan 2019 by Fiyan, Hotel Management
we're sorry for the inconvenience, we will implement better innovation for our guest satisfaction..
Best regard
FDA
by A verified traveler
Posted 7 Jan 2019
Nice hotel quiet and clean but hotel needs to improve on transportation and amenities such as food and some taxi service or shuttle.
Comment from Hotel Management
8 Jan 2019 by Fiyan, Hotel Management
Thank you for the comments you give, we always try to improve our shortcomings to maintain the satisfaction of our guests. we will improve the servants so that every day you come back will be able to change what we will create.
by A verified traveler
Posted 18 Dec 2018 on Hotels
Comment from Hotel Management
18 Jan 2019 by Fiyan, Hotel Management
we are truly sorry for your inconvenience in staying at our hotel. we apologize for everything that happened, this is all beyond our expectations. we will improve all matters relating to our service.
if we are willing, we would like to invite you to stay in our hotel once again and we will make your stay experience like heaven.
Best Regard
( FDA )
by A verified traveler
L Hotel Entertainment
Posted 29 Jul 2018 on HotelsThe first room was quite scary, but they changed the room for us and it was much better after that. They have great Wi-Fi. Which made working on the trip very easy.
Comment from Hotel Management
2 Aug 2018 by Aswir, Hotel Management
Dear Ms Rachel,
Thank you for your feedback & your stay with us.
We look forward for your next stay with us again.
Cheers.
Best & Regards,
the L Hotel Entertainment.
