Ratings based on 51 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Mar 2020 on Hotels
by A verified traveler
Posted 24 Jan 2020
by A verified traveler from Batam
Posted 21 Nov 2019
Provide shuttle service to Nagoya Hill Mall & BCS. Breakfast provided are very basic, only few dishes. It's opposite GO CART & abt 10mins walk to Golden Prawn Seafood Restaurant.
Comment from Hotel Management
9 Dec 2019 by Reservation, Hotel Management
Thanks for your feedback!
by A verified traveler
Posted 29 Oct 2019
Bad Experience…
During my visit at Golden Bay Hotel dated 26 Oct 2019. Upon arriving at the hotel at 1000hrs, my friends and I was told by the concierge that there’s no room for us. The rooms were not ready due to rectification works. They should have inform us in advance about it so that we could make the necessary arrangement as not to waste our time. After an hour two of waiting, we were told that they will get us our room but we need to share rooms in order to accommodate, but we decline the offer as we have already paid our stay in full. They sent us from one hotel to another and make us look like bumbling idiots. Then they told us they got 3 rooms which is like a chalet, so we went back to Golden View hotel to view this "chalet" which is located near the swimming pool. This chalet looks like a chicken coup and smells of cow dung, it looks like someone got murdered in that chalet (yes its that bad), it was quiet and haunting, the chalet looks like it has not been occupied since Japan invaded Asian in WW2, I kid you not, there was a bed on the floor, a very musty smell and only us around and no one else!! Do we seriously look like some barn yard animals or someone looking for an outdoor adventure?? Look, if the hotel would have give us 2 or 3 weeks notice that the hotel is fully booked then maybe we could have could have planned to go somewhere else but this is not the case, who wouldn't get angry?? We were treated like idiots running here and there looking for a god
by A verified traveler from SG
Posted 18 Oct 2019
Provide free shuttle transport to BCS & Nogoya Mall. Walking distance to Golden Prawn Seafood Restaurant.
by A verified traveler
Great value hotel.
Posted 15 Oct 2019 on HotelsSuper friendly, helpful staff. Clean and comfortable room. Good breakfast. Highly recommended as long as you're ok taking taxis into main areas.
by A verified traveler
Posted 22 Jun 2019
The place was listed as a 3 star but it was definitely a 1 star. Smokey, dirty ashtrays in the lobby area. A karaoke place next door that was very loud and went until 6 am. DO NOT STAY THERE!!!! Waste of money
by A verified traveler from singapore
Posted 10 Jun 2019
water is inconsistent, you get burn. If you turn on hot, otherwise too cold
by A verified traveler
Posted 1 Jan 2019 on Hotels
Comment from Hotel Management
14 Jan 2019 by Jenny.s , Reservation , Hotel Management
Dear Mr. Vadim ,
Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again.
by A verified traveler
Very Friendly Staff
Posted 21 Dec 2018 on HotelsOver all stay is very good with all the friendly staff, Front office clerks, housekeeping staff and restaurant associates. However the wardrobe was dusty every time we stay. The so call personal safe is so difficult to use, be the location, method of keying the passwords, the words of instruction are invisible to follow.................... cannot be used is the word.
Comment from Hotel Management
14 Jan 2019 by Jenny Septiani, Reservation, Hotel Management
Dear Mr. Clement ,
Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again.
