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The Golden Bay Hotel Batam

3.5 star property
Family-friendly hotel with a water park and area shuttle service

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January 2025

Photo gallery for The Golden Bay Hotel Batam

Exterior detail
Lounge
View from property
View from property
Cafe

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Twin

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Free bottled water
Coffee/tea maker
Cable channels
In-room safe
  • 21 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Queen

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Free bottled water
Coffee/tea maker
Cable channels
In-room safe
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Jalan Bengkong Laut, Golden City, Bengkong, Batu Ampar, Batam, 29433

What's nearby

  • Nagoya Hill Mall - 6 min drive - 5.6 km
  • Batam Centre Ferry Terminal - 6 min drive - 5.6 km
  • Batam Centre - 7 min drive - 5.5 km
  • Harbour Bay Ferry Terminal - 8 min drive - 6.3 km
  • Grand Batam Mall - 9 min drive - 8.1 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 31 min drive

Restaurants

  • ‪De'sands - ‬7 min walk
  • ‪Moro Kangen Toko - ‬2 min drive
  • ‪Cuppa Café - ‬1 min walk
  • ‪Ayam Bakar Chaniago - ‬3 min drive
  • ‪Golden View Bar - ‬1 min walk

About this property

The Golden Bay Hotel Batam

Family-friendly hotel near Batam Centre Ferry Terminal
You can look forward to a coffee shop/cafe, dry cleaning/laundry services, and a bar at The Golden Bay Hotel Batam. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Cheng Ho, offers breakfast, lunch, and dinner. Free in-room WiFi and a business center are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Buffet breakfast (surcharge), a free area shuttle, and a water park (surcharge)
  • Free newspapers, luggage storage, and a 24-hour front desk
Room features
All 124 rooms offer comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • LED TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) during limited hours on request
  • Free area shuttle
  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: IDR 50,000 for adults and IDR 25,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cheng Ho

Things to do

  • Water park
  • Waterslide

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Picnic area

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 125000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 200000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately IDR 50000 for adults and IDR 25000 for children
  • Airport shuttle fee: IDR 120000.00 per vehicle (one way)
  • Rollaway bed fee: IDR 125000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Golden Bay Hotel Batam
Golden Bay Batam
Golden Bay Hotel
The Golden Bay Batam Batam
The Golden Bay Hotel Batam Hotel
The Golden Bay Hotel Batam Batam
The Golden Bay Hotel Batam Hotel Batam

Frequently asked questions

Is The Golden Bay Hotel Batam pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Golden Bay Hotel Batam?

Self parking is free at this property.

What time is check-in at The Golden Bay Hotel Batam?

Check-in start time: 2 PM; Check-in end time: 9 PM.

What time is check-out at The Golden Bay Hotel Batam?

Check-out is at noon.

Does The Golden Bay Hotel Batam provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 120000.00 per vehicle applies.

Where is The Golden Bay Hotel Batam located?

This family-friendly Batam hotel is within 3 mi (5 km) of Nagoya Hill Mall and Maha Vihara Duta Maitreya Buddhist Temple. Batam Center Shopping Area and Mega Mall are also within 6 mi (10 km).

The Golden Bay Hotel Batam Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 51 reviews" "
Rating 8 - Good. 18 out of 51 reviews" "
Rating 6 - Okay. 7 out of 51 reviews" "
Rating 4 - Poor. 4 out of 51 reviews" "
Rating 2 - Terrible. 5 out of 51 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

4.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Azura

Traveled with group
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Provide shuttle service to Nagoya Hill Mall & BCS. Breakfast provided are very basic, only few dishes. It's opposite GO CART & abt 10mins walk to Golden Prawn Seafood Restaurant.
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad Experience… During my visit at Golden Bay Hotel dated 26 Oct 2019. Upon arriving at the hotel at 1000hrs, my friends and I was told by the concierge that there’s no room for us. The rooms were not ready due to rectification works. They should have inform us in advance about it so that we could make the necessary arrangement as not to waste our time. After an hour two of waiting, we were told that they will get us our room but we need to share rooms in order to accommodate, but we decline the offer as we have already paid our stay in full. They sent us from one hotel to another and make us look like bumbling idiots. Then they told us they got 3 rooms which is like a chalet, so we went back to Golden View hotel to view this "chalet" which is located near the swimming pool. This chalet looks like a chicken coup and smells of cow dung, it looks like someone got murdered in that chalet (yes its that bad), it was quiet and haunting, the chalet looks like it has not been occupied since Japan invaded Asian in WW2, I kid you not, there was a bed on the floor, a very musty smell and only us around and no one else!! Do we seriously look like some barn yard animals or someone looking for an outdoor adventure?? Look, if the hotel would have give us 2 or 3 weeks notice that the hotel is fully booked then maybe we could have could have planned to go somewhere else but this is not the case, who wouldn't get angry?? We were treated like idiots running here and there looking for a god
Stayed 2 nights in Oct 2019

8/10 Good

RONNIE, SG

Traveled with partner
Provide free shuttle transport to BCS & Nogoya Mall. Walking distance to Golden Prawn Seafood Restaurant.
Stayed 3 nights in Sep 2019

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel.
Super friendly, helpful staff. Clean and comfortable room. Good breakfast. Highly recommended as long as you're ok taking taxis into main areas.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was listed as a 3 star but it was definitely a 1 star. Smokey, dirty ashtrays in the lobby area. A karaoke place next door that was very loud and went until 6 am. DO NOT STAY THERE!!!! Waste of money
Stayed 4 nights in Jun 2019

6/10 Okay

Lynn, singapore

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
water is inconsistent, you get burn. If you turn on hot, otherwise too cold
Stayed 2 nights in Jun 2019

10/10 Excellent

Ayang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

CLEMENT

Liked: Staff & service, property conditions & facilities, room comfort
Very Friendly Staff
Over all stay is very good with all the friendly staff, Front office clerks, housekeeping staff and restaurant associates. However the wardrobe was dusty every time we stay. The so call personal safe is so difficult to use, be the location, method of keying the passwords, the words of instruction are invisible to follow.................... cannot be used is the word.
Stayed 1 night in Dec 2018

2/10 Terrible

lynn, Singapore

Disliked: Cleanliness, property conditions & facilities
Poor maintenance, Heater is not consistent, got burn if adjusted hot. otherwise too cold. Bed linen smell from not dry properly
Stayed 1 night in Nov 2018

10/10 Excellent

Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super good
1st impressions...the staff..Nona ( Hope I'm correct) Speak to us in mandarin when she look at our passport. This make me feel at home. She then politely inform us the room is not ready and quickly highlight to us on the free shutter bus to the two major shopping mall. 2nd impression... when we checked in the room ,WOW again..the room was clean and fresh. The tower and bedsheets was soft and have nice smell, so it was bless to checked in just after cleaning up. 3rd impressions.. Whenever we are in and out of the hotel the staff will always greet and open the door for us. So we are paying 3.5 stars price but receiving 5 stars service. No problem all on their location and sowhat if they are away from shopping malls ,strongly recommend to stay on this hotel when visiting Batam.
Stayed 2 nights in Oct 2018

10/10 Excellent

Kugan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Chesp hotel with no frills
Local area has some restaurants nearby.
Stayed 4 nights in Sep 2018

6/10 Okay

Lynn, Singapore

Disliked: Property conditions & facilities
Hot water not consistent
Hot water is not consistent, even though we set. Afraid little kids can get burn
Stayed 3 nights in Aug 2018

10/10 Excellent

mikael, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel
Nice comfortable table. Good service and at 50000rup, a reasonable breakfast to keep you going till lunch in town. Service is good, from reception to restaurant staff to shuttle drivers, all are courteous and well trained. Can just walk to the attractions at Golden Batam which the day tours bring you to, but a waste of time . Free shuttle service to city centre is useful, especially after the horror stories I read on Trip advisor about the taxi system there. But time taken to reach n return plus waiting time means those who like shopping should consider more expensive equivalent hotel in centre. Inconsiderate guests talking at 1am in the corridor and stupid tour guides shouting in the corridors at 5am waking up the tourists for early morning call spoiled my last night there. This wasn't the hotels fault but perhaps they can inform tour groups about unacceptable behaviour Overall, those looking for cheap clean hotel, and just a quiet place to relax bum around, this is a good place.
Stayed 1 night in May 2018

10/10 Excellent

Yuet Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money with best services
Nice and enjoyable stay, friendly and helpful staff, value for money
Stayed 1 night in Apr 2018

4/10 Poor

Shan, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Could be better
Overall, it's an average hotel if you need a place to reside in batam. For the price you're paying, you shouldn't expect something out of the ordinary. I feel that the cleanliness of the hotel and the rooms could be massively improved. Stains in the toilet. Doesn't smell fresh. (And there was soap on the floor when I came in for the first time). The condition of the room could be improved too. Having stayed at other hotels in batam within the same rating and price, this hotel is behind the rest of them. Breakfast is alright. Nothing much to choose from. But it keeps you full if you're able to eat something off the selection. There are a few eateries within walking distance so if you need to, go get a bite outside. There's a minimart just right down the road too. Distance to major places in batam center is alright. Within 15 minutes drive. However it could be quite far if you're planning to visit attractions in sekupang, harbour bay or maybe even barelang. All in all, it's decent for a short stay. But not a place to impress your crush or scandal you're bringing over to stay with you.
Stayed 1 night in May 2018

8/10 Good

Enik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The room is clean and nice.
Stayed 6 nights in May 2018

8/10 Good

Judy

Liked: Cleanliness, staff & service, room comfort
Can’t get anything cheaper for a good 3-star hotel
Just opposite the go-kart and other adventure places. Free Shuttle service provided to go BCS And Nagoya Hills. Best value for money. Like the firm pillows and bed, just need to work on the hot-cold water. It gets either really hot or cold, despite the direction you turn the mixer tap. Ask for room away from the foodcourt...
Stayed 2 nights in May 2018

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money, big clean room, good eats walking distance
Stayed 1 night in May 2018

8/10 Good

jeff, singapore

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Solo traveler
The room was nice and clean.. Only the A/C is not cool..
Stayed 1 night in May 2018

4/10 Poor

saat, singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Feel dissapointed.need to wait 1 hour then i get my room.inside the room,the bed is ok.comfortable but the toilet is not so clean.only body soap given.no shampoo.aircon also not so strong.then the breakfast is not satisfactory.no variety.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No toilet paper, no body lotion, power trip.
When I arrived at the hotel ard 2pm I have to wait for the staff to allocate to me a room as they say they were full yesterday. Is that my problem? I have to wait for half an hr for my room. On top of that the body lotion and toilet paper the staff simply never top up. When I call the housekeeping dept they also say they will bring but waited for so long and nobody came.
Stayed 1 night in May 2018