Ratings based on 287 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Noisy and the aircon is not cold even at setting 16.
Comment from Hotel Management
1 Nov 2024 by Hotel Manager, Hotel Management
Dear Sok Hwa,Thank you for taking the time to share your feedback with us. We’re sorry to hear about the issues you experienced with noise and the air conditioning during your stay. This is not the standard we strive for, and we sincerely apologize for any inconvenience caused.Please know that we are addressing these concerns with our maintenance team to ensure improvements are made. If you plan to visit us again, we would love the opportunity to provide you with a more comfortable experience.We hope to welcome you back in the future.Warm regards,Enrico SR AjiHotel Manager
by A verified traveler
Posted 19 Oct 2024
Halfway my air con stop working causing a terrible hot night sleep
Comment from Hotel Management
19 Oct 2024 by Hotel Manager, Hotel Management
Dear Alex,Thank you for your feedback and for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your stay due to the air conditioning malfunction. A comfortable environment is essential for our guests, and we regret that we fell short in this regard.Please rest assured that we take such issues seriously and will investigate this matter to prevent it from happening in the future. Your comfort is our priority, and we appreciate your understanding.We hope to have the opportunity to welcome you back for a better experience.Warm regards,Enrico SR AjiHotel Manager
by A verified traveler from Singapore
Posted 30 Sep 2024
Great place to stay and accessible to malls
Comment from Hotel Management
30 Sep 2024 by Hotel Manager, Hotel Management
Dear Ong, Warm greetings from Swiss-Belinn Baloi Batam, Thank you for your compliment and thank you for sharing your memorable experience during your stay with us at Swiss-Belinn Baloi, Batam. We are delighted to read that you enjoy the stay with us. Your valuable feedback about our hotel will be shared throughout the hotel. We believe your feedback will encourage all our team to always exceed our guest satisfactions. Thank you again for your feedback, me and our team will be more than happy to welcome you. Sincerely, Enrico SR Aji Hotel Manager
by A verified traveler
Posted 21 Aug 2024 on Hotels
This hotel is great with all shopping mall in walking distance, I got a smoking room which I requested and honestly speaking in this present situation there is mostly or unlikely in the world that hotels have a smoking room cater for smokers which I’m disgusted with this regulation, but this hotel have all I want so I love it. Calling all smokers if comes to Batam Indonesia this Swiss Bellinn hotel is can’t be miss and is must to book this hotel. Front desk receptionist is helpful and courteous with a good attitude. This hotel is remarkable.
Highly recommended
Comment from Hotel Management
21 Aug 2024 by Hotel Manager, Hotel Management
Dear Chee Wan, Warm greetings from Swiss-Belinn Baloi Batam, Thank you for your compliment and thank you for sharing your memorable experience during your stay with us at Swiss-Belinn Baloi, Batam. We are delighted to read that you enjoy the stay with us. Your valuable feedback about our hotel will be shared throughout the hotel. We believe your feedback will encourage all our team to always exceed our guest satisfactions. Thank you again for your feedback, me and our team will be more than happy to welcome you. Sincerely, Enrico SR Aji Hotel Manager
by A verified traveler
Short getaway
Posted 15 Aug 2024 on HotelsRoom is comfortable, except toilet/bath area somewhat small, plus some renovation noise from 10am to 5pm. Service is very good for a 3 star hotel. Location is good to malls and restaurants.
Comment from Hotel Management
16 Aug 2024 by Hotel Manager, Hotel Management
Dear Valued Customer, Thank you for taking the time to share your memorable experience in Hotels.com, following your stay at Swiss-belinn Baloi, Batam. We are delighted to hear that service quality was able to exceed your expectations. We will share your compliment to all of our team as it will motivate and encourage us to continuously give the best service and quality to all our loyal customers. Thank you again for your feedback, me and our team will be more than happy to welcome you. Sincerely, Enrico SR Aji Hotel Manager
by A verified traveler from Singapore
Posted 11 Aug 2024
the location of the hotel is just a few minute walk from the Grand Batam Mall and many other local shopping, food and massage places. Overall, it is value for money to stay in this hotel.
The slope at the driveway is very steep and the staircase next to it can be better improved to make walking more safe especially during raining.
Comment from Hotel Management
12 Aug 2024 by Hotel Manager, Hotel Management
Dear TACK CHEONG, Thank you for trusting us as your preferred accommodation and taking the time to share your memorable story in Expedia, following your stay at Swiss-belinn Baloi, Batam. We are delighted to hear that we were able to meet your expectations, special for our hotel's prime location. We will share your compliment to all our team as it will motivate and encourage us to continuously give the best service and quality to all our loyal customers. We are looking forward to the opportunity to welcome you back again soon. With kind regards, Enrico SR Aji Hotel Manager
by A verified traveler
Posted 30 Jul 2024 on Hotels
The staff are excellent, they go above and beyond. Breakfast staff were especially good
Comment from Hotel Management
1 Aug 2024 by Hotel Manager, Hotel Management
Dear Adam, Thank you for trusting us as your preferred accommodation and taking the time to share your memorable story in Hotels.com, following your stay at Swiss-belinn Baloi, Batam. We are delighted to hear that we were able to meet your expectations. We will share your compliment to all our team as it will motivate and encourage us to continuously give the best service and quality to all our loyal customers. We are looking forward to the opportunity to welcome you back again soon. With kind regards, Enrico SR Aji Hotel Manager
by A verified traveler
Posted 7 Jul 2024 on Hotels
Overall ok. Just the bathroom is not well, the water is easily flowing outside. Maybe need a door
Comment from Hotel Management
12 Jul 2024 by Hotel Manager, Hotel Management
Dear Swanny, Thank you for taking the time to leave a constructive review. We've noted your constructive feedback. Our guest satisfaction is invaluable to us. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. With kind regards, Enrico SR Aji Hotel Manager
by A verified traveler
Posted 5 Jul 2024 on Hotels
No towels provided until we contact reception, shower curtain is not clean, aircon not cold.
Comment from Hotel Management
6 Jul 2024 by Hotel Manager, Hotel Management
Dear khoo,Thank you for taking the time to leave a constructive review. For our towel avaibilty, shower curtain quality and air cond problem we've noted and followed up with our Housekeeper, our laundry provider and our Duty Engineer. Our guest satisfaction is invaluable to us. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam.With kind regards,Enrico SR AjiHotel Manager
by A verified traveler
Posted 4 Jul 2024 on Hotels
Comment from Hotel Management
4 Jul 2024 by Hotel Manager, Hotel Management
Dear Didier,Thank you for making us as your trusted accomodation in Batam and for taking your time for sharing your enjoyable stay experience on Hotels.com following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that we're able to meet your expectations. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you.With kind regards,Enrico SR AjiHotel Manager
