Ratings based on 110 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2025
by A verified traveler from Singapore
Posted 1 Sep 2024
Property is old/dated. Check-in meant to be at 2pm but family room still not ready at 3.40pm. We were told to wait for another 15mins when we tried to check in. Reception tried to make good by offering us a late checkout the next day but we declined as we have a ferry to take to return home. They also tried to offer a discount for our next stay which we declined as we were not sure if we will be returning. In the end, they make good by offering a free transfer to the ferry terminal and they sent some fries and water melon juice which we did not consume as were were out the whole evening. Birthday stay was ruined due to the unpleasant check-in experience.
Comment from Hotel Management
3 Sep 2024 by Zulfikar, Hotel Management
Dear Mrs.Agnes,Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We will improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.Warmest Regards,Zulfikar PulunganResidence Manager
by A verified traveler
Posted 30 Jun 2024
Nice apartment
Comment from Hotel Management
2 Jul 2024 by Zulfikar, Hotel Management
Dear Guest,Warmest Greeting From Panbil Residence Serviced Apartment,On behalf of Management and staff of Panbil Residence Serviced Apartment, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.Warmest Regards,Zulfikar PulunganResidence Manager
by A verified traveler
Posted 17 Jun 2024
The serviced apartment is surprisingly clean and nice. Very comfortable for the family. One minor comment is the guests from serviced apartment cannot ask for towel when visiting the pool at the hotel.
Comment from Hotel Management
20 Jun 2024 by Zulfikar, Hotel Management
Dear Guest,Warmest Greeting From Panbil Residence Apartment Batam,On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.Warmest Regards,Zulfikar PulunganResidence Manager
by A verified traveler
Posted 16 Jun 2024 on Hotels
Comment from Hotel Management
20 Jun 2024 by Zulfikar, Hotel Management
Dear Guest,Warmest Greeting From Panbil Residence Apartment Batam,On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.Warmest Regards,Zulfikar PulunganResidence Manager
by A verified traveler
Wonderful return 😍
Posted 1 May 2024 on HotelsVisited again in 2024 with my wife after a positive solo experience in 2018. Was worried about the recent negative reviews, but everything was as positive as I remember!
Rooms were clean, the pool deck is beautiful, and the hotel staff were all very helpful and approachable! There is also a nice lemongrass theme to the smell of the whole place that I really love!
Was also pleasantly surprised to see the addition of Lia bakery, which had really awesome pastries!
Only downside is I seem to remember there were more options for lunch within the hotel 6 years ago, but I guess now there's gojek food and grab food to order delivery from, so not a big deal!
My wife and I really enjoyed our stay, and would love to come back!
Comment from Hotel Management
14 May 2024 by Zulfikar, Hotel Management
Dear Mr. Jonathan,Warmest Greeting From Panbil Residence Apartment Batam,On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us.We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying.Delivering services and products which meet guest-expectation is our objective.We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service.We will pass this review to our team to encourage us to serve our future guests even better.I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.Warmest Regards,ZulfikarResidence Manager
by A verified traveler
Panbil Residence Serviced Apartment Batam,
Posted 20 Oct 2023 on Hotelsused as base before joining vessel
Comment from Hotel Management
28 Oct 2023 by Cory Juliana – Asst. Guest Relation Mgr, Hotel Management
Dear Mr or Miss Rupert, greetings from Panbil Residence Serviced Apartment Batam ! Thank you for taking time out to share your experience. All of us are delighted that could ensure a comfortable stay during your visit. Thank you again for your stay and your feedback, we look forward to welcoming you back again. Best regards.
by A verified traveler
Posted 17 Sep 2023
The reception staff were exceptionally impressive with their friendly attitude and their motto “service with a smile “. They were polite answering my questions and even offered places of interest. Even the shuttle transportation driver Bagas was also very friendly and polite. Seems like the staff there were happy and this in return makes the whole environment a pleasant place to stay. The room ( a 3 bedroom apartment) were big and clean. The beds were firm without giving guests backache sleeping in it. Not all accommodation that we have stayed have such comfortable beds. Breakfast was good. Definitely if we go to Batam, we will choose to stay in Panbil service apartment again.
Comment from Hotel Management
19 Sep 2023 by Cory Juliana – Asst. Guest Relation Mgr, Hotel Management
Dear Ms. Josie, greetings from Panbil Residence Serviced Apartment Batam ! Thank you for taking time out to share your experience. All of us are delighted that could ensure a comfortable stay during your visit. Thank you again for your stay and your feedback, we look forward to welcoming you back again.
by A verified traveler
Posted 19 Jul 2023
Very nice staff
Comment from Hotel Management
1 Aug 2023 by Cory Juliana – Asst. Guest Relation Mgr, Hotel Management
-Dear value guest, greetings from Panbil Residence Serviced Apartment Batam ! Thank you for taking time out to share your experience. All of us are delighted that could ensure a comfortable stay during your visit. Thank you again for your stay and your feedback, we look forward to welcoming you back again.
by A verified traveler
Awesome Stay
Posted 22 Nov 2022 on HotelsSuperb stay - family love it so much.
Will return for next trip.
Comment from Hotel Management
23 Nov 2022 by Rudy, Hotel Management
Dear Guest,Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We will improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.Warmest Regards,Rudy D PraharanthoGeneral Manager
