Ratings based on 444 Verified Reviews
4.0 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
It's my 2nd visits. Fantastic friendly service team never failed me.
Location is great as it's only 10mins from the ferry terminals.
- Rooms need maintenance; it's cosy & spacious though.
Comment from Hotel Management
24 Nov 2024 by Andry Pramana, Hotel Management
Dear Leong Heng,Thank you so much for trusting our resort on your second visit, we really appreciated.we are also delighted to know that you our excellent service are still well delivered to you as this is one of our commitment.aside of that we also would like to thank on your constructive feedback about room maintenance, we are actually working on it but we have not accomplished the whole unit yet.once again, thank you for staying with us and we look forward to seeing you in the future.Best regards,Andry PramanaGuest Relation & Experience Manager
by A verified traveler from London
Posted 28 Oct 2024
Fabulous villa! Fantastic food in all the restaurants and the team was incredible!
Comment from Hotel Management
23 Nov 2024 by Andry Pramana, Hotel Management
Dear Sonja,Along with the team of Montigo Resort Nongsa, I would like to thank you for staying at our hotel on your recent visit to Batam.Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel.Please do not hesitate to come back and visit us again next time you are in Batam.With best regards,Andry PramanaGuest Relation & Experience Manager.
by A verified traveler
Posted 27 Sep 2024
Good location, rest n relax
Comment from Hotel Management
9 Oct 2024 by Sutamar, Hotel Management
Dear Mr. SelvamThank you for your kind feedback! We’re delighted to hear that you enjoyed our location and found your stay restful and relaxing. It’s our goal to provide our guests with a peaceful and convenient experience, and we’re glad we could deliver that for you. We hope to welcome you back soon for another relaxing visit!SutamarRevenue Manager
by A verified traveler from Margate
Posted 23 Sep 2024
Needs painting
Comment from Hotel Management
9 Oct 2024 by Sutamar, Hotel Management
Dear Mr. AdrianThank you for your feedback. We appreciate you bringing this to our attention and will address the painting needs as part of our ongoing maintenance efforts. Your comfort and satisfaction are important to us, and we hope to welcome you back soon to an even better experience.SutamarRevenue Manager
by A verified traveler
Posted 9 Sep 2024
Pros:
- Free transport (shuttle bus/van) from the resort to Nongsa Pura ferry terminal and vice versa - can book the transport via email/WhatsApp prior to arrival/departure
- Large villa with 3 en-suite bedrooms, living room (with dining table and refrigerator), outdoor barbeque area and private pool (with cabana (not sheltered))
- Comfortable beds and pillows in the bedrooms
- Good water pressure in the bathrooms
- Water dispenser included in the living room
- Good variety of activities available in the resort
- Decent food choices at the buffet breakfast venue
Cons:
- Very poorly maintained villa. Cleanliness standard was probably equivalent to that of a 2-star resort - all three toilets in the 3-bedroom villa had a strong sewage smell, master bedroom and pool area had two cockroaches, pool water was dirty
- Air-conditioner was leaking in one of the bedrooms and could not be fixed by the technicians
- Lots of mosquitos in the villa complex
- Slow service - booked a barbeque in the villa (for DIY cooking) and the food was only delivered about 1 hour after the initial booking time
- Kitchenette area only has a sink and utensils, and does not include a stove
- Beach club in the resort is under renovation
- Resort is located at a more secluded area in Batam and it takes about 35-45 minutes to get to the Batam city centre via taxi/private hire cars
Comment from Hotel Management
4 Oct 2024 by Sutamar, Hotel Management
Dear Mr/Ms. Xinyi,Thank you for sharing your detailed feedback about your recent stay with us. We're delighted to hear that you enjoyed the spacious villa, the comfort of our beds, the resort's activities, and the convenience of our transportation service. We appreciate your kind words and are glad that these aspects of your stay met your expectations.However, we sincerely apologize for the shortcomings you encountered during your visit. We take your comments about the cleanliness, maintenance, and service delays very seriously. Please be assured that we have already addressed these issues with our housekeeping and maintenance teams to prevent such occurrences in the future.Regarding the sewage smell and the air-conditioning problem, we are investigating these matters thoroughly to ensure they are resolved. We regret the inconvenience caused by the delay in delivering your BBQ meal and will work on improving our service efficiency.As for the presence of mosquitoes, we are enhancing pest control measures to ensure a more comfortable environment for our guests. Additionally, the beach club renovation is a temporary measure, and we look forward to unveiling a more enjoyable space for our guests soon.We truly value your feedback, as it helps us improve. We hope to welcome you back in the future and provide you with a much more seamless experience. Should you decide to visit again, please feel free to reach out to us directly, and we will ensure everything is taken care of to make your next stay a more pleasant one.SutamarRevenue & Reservation ManagerMontigo Resort Nongsa
by A verified traveler
Posted 24 Aug 2024 on Hotels
The staff are incredibly accommodating and it is an easy trip from Singapore via ferry. Parts of the property were nice but the main pool and beach area were under construction. I’d say the photos might be a bit outdated or we just happened to come before the property was spruced up for high season. Overall it could use some love. Private pool was a huge asset, as was included breakfast.
Comment from Hotel Management
6 Sep 2024 by Sutamar, Hotel Management
Dear Valued Guest,Thank you for your feedback and for highlighting the ease of your trip from Singapore. We’re glad to hear that you found our staff accommodating and appreciated the private pool and included breakfast.We apologize for any inconvenience caused by the construction in the main pool and beach area. We’re currently working on improvements to enhance our property, and we appreciate your understanding during this time. Your feedback is valuable as we continue to make updates and ensure our facilities meet the high standards we aim for.We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Warm regards,SutamarRevenue & Reservation ManagerMontigo Resort Nongsa
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
9 Oct 2024 by Sutamar, Hotel Management
Dear Mr/Ms. FazleenThank you so much for your 5-star rating! We're thrilled to hear that you had a wonderful experience with us. Your positive feedback motivates our team to continue providing exceptional service. We look forward to welcoming you back for another memorable stay!SutamarRevenue Manager
by A verified traveler
Posted 2 Aug 2024 on Hotels
by A verified traveler
Posted 30 Jul 2024 on Hotels
by A verified traveler from singapore
Posted 14 Jul 2024
The villa have very beautiful and scenic seafront facing.
Comment from Hotel Management
6 Sep 2024 by Sutamar, Hotel Management
Dear Valued Guest,Thank you for your kind words! We’re delighted to hear that you enjoyed the beautiful seafront views from your villa. It’s always our goal to provide our guests with a stunning and memorable experience.We hope to have the pleasure of welcoming you back for another stay in the future!Warm regards,SutamarRevenue & Reservation ManagerMontigo Resort Nongsa
