Ratings based on 415 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Holiday Inn Resort Batam, Hotel Management
Dear Valued Guest, Thank you for your start rating, glad to know you enjoyed your stay with us recently. Looking forward to welcoming you again soon.Regards,Holiday Inn Resort Batam
by A verified traveler
Best Resort at Batam
Posted 23 Jun 2024 on HotelsAmazing Stay and food. Thanks for great hospitality!
Comment from Hotel Management
24 Jun 2024 by Holiday Inn Resort batam, Hotel Management
Dear Chetan,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam.We are delighted to hear you enjoyed stay with us and please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Best regards,NitaFront Office Supervisor
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
29 Aug 2024 by Holiday Inn Resort Batam, Hotel Management
Dear Valued Guest, Thank you for your start rating, we apology for any shortfall you experienced. Hope you'll give us another opportunities to make your stay more enjoyable.Regards,Holiday Inn Resort Batam
by A verified traveler
Great place to relax and awesome customer service
Posted 20 Jun 2024 on HotelsGreat place to relax with the family. Service was excellent. Dea from the front desk team was amazing in providing us an awesome customer service experience.
Comment from Hotel Management
22 Jun 2024 by Ocha, Hotel Management
Dear Mr Bala Murugan,Thank you so much for taking the time to leave us such a fantastic 10 out of 10 review! We are delighted to hear you enjoyed stay with us and please know that your feedback is extremely valuable to us. It is fantastic to hear that Eddy from our Front Desk Team providing you an awesome customer service experience. Providing a welcoming and helpful experience for our guests is our top priority, and your positive feedback serves as a great source of motivation for our team. We truly appreciate your comments and are pleased to hear that overall, you had a positive experience during your stay. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort. Warm regards, Orsha Lovelytha Holiday Inn Resort Batam
by A verified traveler
Good, not perfect
Posted 19 Jun 2024 on HotelsThe pre-booked transfer wasn’t at the ferry terminal when we arrived. They did instead upgrade us, all good! ✨
Breakfast was great!
The veggie/fish alternatives in the restaurant was not available for the three days we stayed tho. And not once was our food order fully correct, after being declined a couple of dishes that were “finished”. This is fine, but not at that high price point.
WiFi works, but is slow for video-calls.
The gym is in need of maintenance.
In short it’s good, but not perfect.
Comment from Hotel Management
22 Jun 2024 by Ocha, Hotel Management
Dear Valued Guest,Thank you for a share of a feedback of your recent stay experience with us. We understand that transport, breakfast, food variety, Wifi and facilities are an important parts of a stay and we sincerely apologise for the inconveniences caused by the problem. Your feedback is valuable in our ongoing efforts to enhance guest experiences. We will certainly take your comments into consideration. At your convenience, we would be keen to learn more of your feedback of this stay experience for our onward improvement. Once again, we deeply apologise for the inconveniences you face, and we hope that you will give us the opportunity to serve you again in the future, providing you with a more pleasant and enjoyable stay.Warm regards, Orsha Lovelytha Holiday Inn Resort Batam
by A verified traveler
Old property.. decent setup.. not going back..
Posted 18 Jun 2024 on Hotelswe went during the long weekend break in Jun.. so was quite full.. food and service was average with long wait times.. breakfast was crowded.. most of the other restaurants were closed during the day.. the tea tree spa was really good and recommended..
Comment from Hotel Management
22 Jun 2024 by Ocha, Hotel Management
Dear Mr/s Nitin,Thank you for a share of a feedback of your recent stay experience with us. We sincerely apologize for the inconveniences caused by the problems with our restaurant because you have to wait a long time for your order. We greatly appreciate your compliments on our Tea Tree SPA. We truly appreciate your comments and are pleased to hear that overall, We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at Holiday Inn Resort Batam.Warm regards, Orsha Lovelytha Holiday Inn Resort Batam
by A verified traveler
Posted 16 Jun 2024 on Hotels
Comment from Hotel Management
18 Jun 2024 by Holiday Inn Resort Batam, Hotel Management
Dear Mr. Low,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BATAM.We would like to start by apologizing to you for your stay was not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and looking forward to welcoming you back at our resort.Best regards,NitaFront Office Supervisor
by A verified traveler
Posted 10 Jun 2024
Nice place to stay. Good staff. Friendly and helpful.
Comment from Hotel Management
10 Jun 2024 by Ocha, Hotel Management
Dear Mr Krishan,Thank you so much for taking the time to leave us such a fantastic 5 out of 5 review! We are delighted to hear you enjoyed stay with us and please know that your feedback is extremely valuable to us. Providing a welcoming and helpful experience for our guests is our top priority, and your positive feedback serves as a great source of motivation for our team. We truly appreciate your comments and are pleased to hear that overall, you had a positive experience during your stay. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort. Warm regards, Orsha Lovelytha Holiday Inn Resort Batam
by A verified traveler from ZUTPHEN
Posted 5 Jun 2024
I went to Indonesia for scuba diving. Expedia told me it was possible around Batam.
But the beaches and water around Batam are polluted, so no diving!
The Holiday Inn resort is in an area that was supposed to be developed by now, but is still highly under construction.
Anyhow, staff was extremely friendly and helpful. And the food at the grill was great. So I enjoyed my time. Very relaxing
Comment from Hotel Management
8 Jun 2024 by Ocha, Hotel Management
Dear Mr Michael,Thank you for a share of a feedback of your recent stay experience with us. We are delighted to hear you enjoyed stay with us and please know that your feedback is extremely valuable to us. Your kind words about our friendly and hospitable staff mean a lot to us, providing a welcoming and helpful experience for our guests is our top priority, and your positive feedback serves as a great source of motivation for our team. We truly appreciate your comments and are pleased to hear that overall, you had a positive experience during your stay. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the futureAgain, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort. Warm regards, Orsha Lovelytha Holiday Inn Resort Batam
by A verified traveler
Posted 11 Apr 2024 on Hotels
Comment from Hotel Management
13 Apr 2024 by Holiday Inn Resort Batam, Hotel Management
Dear Valued Guest, Thank you for taking time to give us 10 score. We are looking forward to welcoming you back with another great experiences.Regards,DewiHoliday Inn Resort Batam
