Ratings based on 78 Verified Reviews
3.7 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2023
The location is wonderful, The property is dilapidated and not maintained. Sofas have stains. Understand that it was a quarantine facility during COVID times and has not been upgraded since. The drinks menu in the bar is very limited, the live band though on a Saturday night was awesome, still the bar was deserted. It overseas the city and there is a nice balcony but not well kept. The noise from the traffic on the highway below and the mosque is very disturbing in the room. The staff though was pretty cordial. Limited vegetarian options in the menu.
by A verified traveler
Posted 18 Dec 2023
Short of being a resort and yet a hotel slightly far from town, the only comfort that the hotel provides is free shuttle services and an extremely friendly and bilingual service team who goes all out to help customers.
If only facilities and amenities could be upgraded, I would have given it a 4 star rating.
by A verified traveler
Posted 26 Sep 2023 on Hotels
by A verified traveler
3 days vacation in Batam
Posted 4 Sep 2023 on HotelsComment from Hotel Management
5 Sep 2023 by Reni P. - Front Office Manager, Hotel Management
Dear Mr Patrick,We're sorry that your experience did not meet your expectations; please allow us to convey our sincere apologies.We also hope you can provide detailed information about a less satisfying stay. Hopefully on your next visit, you can have a better experience.Best Regards,Reni P.Front Office Manager
by A verified traveler
Posted 17 Jul 2023 on Hotels
Comment from Hotel Management
18 Jul 2023 by Reni - Front Office Manager, Hotel Management
Dear Mr Kamsani, Thank you for your positive feedback. We are glad to know your experience during your stay with Crown Vista Hotel Batam. We appreciate your review and hope to welcome you back in the future.Best Regards,
by A verified traveler
Posted 20 Mar 2023
View is good as long it is not facing the residential property which is 30m apart. Breakfast is OK. Room needs upgrade as it is old, dark and got some odor as well as the corridor. Floor dusty. Gym facilities and pool is ok , however the spa pool a bit dirty.
Comment from Hotel Management
25 Mar 2023 by Reni Purwanti, Hotel Management
Dear Mr Chee Kwong,Thank you for sharing your feedback to your recent experience at Crown Vista Hotel,Our guests satisfaction is paramount for us and we assure you that we have well addressed your concerns with the management and team.Looking forward to welcoming you back at Crown Vista Hotel.Best Regards,Reni PurwantiFront Office Manager
by A verified traveler
Posted 12 Mar 2020 on Hotels
by A verified traveler
Posted 12 Feb 2020 on Hotels
Crown Vista is on a hill side overlooking the City of Batam. It has a nice breeze current that sweeps up the hill making the climate very pleasant. The hotel has a clean large first class swimming pool and hotel provides regular daily free shuttles to two different large malls.
Staff are very friendly professional and top notch. Can not say enough about the pleasant staff.
by A verified traveler
Posted 9 Feb 2020 on Hotels
Pleasant stay staff were all very positive friendly and efficient.Used the large swimming pool daily. It was not busy clean and warm.
The hotel has a free shuttle bus to two different malls. The Naygota Mall is bigger and much better with more choices for stores and restaurants.
Mall meals are reasonable and varied.
Both malls have large supermarkets that are very good for picking up soft drinks, fruit and snacks.
Hotel drinks are over priced by several hundred per cent.
by A verified traveler
Posted 29 Nov 2019 on Hotels
