Ratings based on 400 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Overall is good.
Comment from Hotel Management
29 Oct 2024 by Aston Batam Management , Hotel Management
Dear Sin Yee,Thank you for your kind review! We’re delighted to hear that you had an enjoyable stay at Aston Batam Hotel & Residence. Our team is dedicated to creating memorable experiences, and it’s wonderful to know we met your expectations.We look forward to welcoming you back soon for another great stay!Warm regards,Aston Batam Hotel Management.
by A verified traveler
Posted 24 Aug 2024
Room is alright. There is an international electrical outlet for your plugs. No usb outlet. Buffet's good. I love the herbal bar. Gym's good, big, though rowing machine spoilt.
I came for their tub. Though they fixed it the hot water came out like piss at first. Made me not wanna use the tub anymore.
Comment from Hotel Management
26 Aug 2024 by Aston Batam Management , Hotel Management
Dear Adibah,Thank you for your feedback. We're glad to hear you enjoyed the buffet and herbal bar, as well as the gym facilities. We apologize for the inconvenience with the tub and the rowing machine. Your comments about the hot water and USB outlets are noted and will be addressed to improve our service. We appreciate your understanding and hope to have the opportunity to welcome you back to Aston Batam Hotel & Residence.Warm regards,Aston Batam Hotel Management.
by A verified traveler
Junior suite is not good
Posted 19 Aug 2024 on HotelsWe stayed in this hotel a few times but this is the first time for junior suite which happened to be in the apartment side. The cleanliness and maintenance of room is not up to standard. The plates and cutleries are dirty and no dishwashing liquid provided. The fridge doesn't get cold. There is no hand towel and bathrobes. I had to call 2x to get it. The design of the bathroom is bad. There is no division between the lavatory and the shower. I'm always worried the water will get to the hairdryer. The drain is very slow when you shower so there's water everywhere. The wifi password indicated in the room card they provide you during check-in is not correct.
Staff in the reception area are friendly, no issues there. The check-in/out is fast.
Comment from Hotel Management
20 Aug 2024 by Aston Batam Management , Hotel Management
Dear Kristine,Thank you for sharing your feedback. We apologize for the issues you encountered in our Junior Suite, especially regarding cleanliness, maintenance, and the bathroom design. Your comments are being addressed with our team to improve our services.We’re glad you found our reception staff friendly and efficient. We hope to welcome you back for a better experience on your next visit.Warm regards,Aston Batam Hotel Management.
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Aston Batam Management , Hotel Management
Dear Kartini,Thank you for your feedback regarding your stay at Aston Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,Aston Batam Hotel Management.
by A verified traveler
System down? Hmm...
Posted 10 Aug 2024 on HotelsGreeted with a smile from the frontliners. From security to reception very welcoming. Well done. During checking in process, i was told that their system was having some issues and im told to wait. 45 minutes later my wife check with the reception staff and finally we are able to check in and straight to our room. Cleanliness was good. Im impressed with the wifi connection. Breakfast was not bad but was not good either. Was at the dining hall around 6.10am but some of the live food station was not in operation. Food choices is okay but there are still many room for improvement. This is my first time here and i hope it can be better next time . Overall its a pleasant stay. I hope i can see some improvements if i return for another stay. Keep it up.
Comment from Hotel Management
12 Aug 2024 by Aston Batam Management , Hotel Management
Dear Nur,Thank you for your feedback and for choosing Aston Batam Hotel. We're pleased that our team made you feel welcomed and that you enjoyed the cleanliness and WiFi during your stay.We apologize for the delay during check-in and the issues you encountered with breakfast. We’re addressing these concerns to improve our service. We appreciate your understanding and look forward to welcoming you back for an even better experience next time.Best regards,Aston Batam Hotel Management,
by A verified traveler
Posted 25 Jul 2024
Management must seriously look at the front office behaviour, my bed sheets were dirty and I request for a change of bed sheets the next day, it was through my shock that the front office staff said that I had to pay RP50,000?
why would you charge clients for washing of the bed sheets when it is not the clients issue?
I stayed many times and cannot believe that this is how aston treats their long term customers, becareful of front office staff trying to scam hotel guest
Comment from Hotel Management
29 Jul 2024 by Aston Batam Management , Hotel Management
Dear Wesley,Thank you for your feedback. We apologize for the inconvenience with your bed sheets. This does not reflect our service standards, and we are addressing the issue with our housekeeping team.As a valued guest, your satisfaction is important to us. We hope you will give us another chance to provide you with the excellent service you deserve. Please contact us directly on your next visit for a better experience.Warm Regards,Aston Batam Hotel Management.
by A verified traveler
Posted 26 May 2024 on Hotels
**Length of Stay: 1 night (25-26 May 2024)**
Rating: ★★☆☆☆ (2/5)
I recently stayed at Aston Pelita Batam for one night, from 25th to 26th May 2024. Unfortunately, my experience was far from satisfactory, especially due to an unsettling incident and the unhelpful attitude of the night front desk staff.
On the night of 25th May, we experienced a bizarre episode in our room, number 804. Around 11 PM, the kettle in our room inexplicably boiled by itself three times. This eerie occurrence made us feel extremely uneasy, prompting us to leave the room immediately.
Seeking assistance, we approached the night front desk staff, hoping for a swift resolution to our predicament. Despite my crying for help and requesting to change rooms, the staff insisted that all rooms were fully booked and offered no solution or remedy. Due to the lack of support, we ended up bunking with our friends in room 830 for the remainder of the night.
To add to the frustration, when I called the front desk in a panic to request extra towels to be sent to our friends' room (since we left abruptly without even taking a shower), the staff hung up on me. This lack of empathy and support was incredibly disappointing.
This incident significantly marred our stay. While the hotel may have other redeeming qualities, the unsettling experience in room 804 and the unhelpful response from the night staff
Comment from Hotel Management
31 May 2024 by Aston Batam Management , Hotel Management
Dear Kurniawati,Thank you for sharing your feedback. We sincerely apologize for the unsettling incident with the kettle in your room and the unhelpful response from our night staff. Your safety and comfort are our top priorities, and we regret that we did not meet your expectations.We will address these issues to ensure better service in the future. We hope you will give us another chance to provide you with a more enjoyable stay. Please contact me directly if you decide to stay with us again.Warm regards,Aston Batam Hotel Management.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
31 May 2024 by Aston Batam Management , Hotel Management
Dear Wesley,Thank you for taking the time to complete the review about your recent stay at ASTON Batam Hotel. We are delighted to hear that you had a nice experience with us.We look forward to welcoming you back in the near future.Best regards,Aston Batam Hotel Management.
by A verified traveler
Posted 23 Apr 2024
Hiteo with NO heater. Change to service apartment after waiting for 2hrs longer late check in. Worst with shower room flooded. Wet floor in the bathroom which is very dangerous slippery to use the toilet as it is no partion to seperate. Using hair dryer stick on the wall with wet slippery floor in the bathroom it is very dangerous. Staff at the house keeping Using malay language to scold us stuip to come here for whay. How rude it is and they think we dont understand malay? Unsafe and dangerous with this hotel which i will never ever stay.
Comment from Hotel Management
30 Apr 2024 by Aston Batam Management , Hotel Management
Dear May Lin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you encountered during your recent stay. Your concerns regarding the lack of a heater, delayed check-in, flooded shower room, and safety hazards are deeply regretted. We also extend our apologies for any disrespectful behavior exhibited by our housekeeping staff; such conduct does not align with our standards of service. Rest assured, corrective measures will be taken to prevent recurrence. Your safety and comfort are our top priorities, and we appreciate your valuable feedback. Should you reconsider staying with us in the future, we're committed to providing you with a superior experience.Warm Regards,Aston Batam Hotel Management.
by A verified traveler
Posted 15 Apr 2024 on Hotels
Comment from Hotel Management
30 Apr 2024 by Aston Batam Management , Hotel Management
Dear Yuen,Thank you for taking the time to complete the review about your recent stay at ASTON Batam Hotel. We are delighted to hear that you had a nice experience with us.We look forward to welcoming you back in the near future.Best regards,Aston Batam Hotel Management.
