Ratings based on 146 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
8 Oct 2024 by Mehmet Zafer Er, Hotel Management
Thank you for your rating.Warm Regards
by A verified traveler
Posted 31 Aug 2024
When checking in we faced an issue with the receptionist for an error in the number of occupants which was of no fault from us. After a while the manager cane and sorted everything out and apologized for the mistake. The receptionist was rude and was not happy even after the manager sorted the issue. She made the process very hard for us to checkin and said that if we don’t like it we can leave. She was rude and unhelpful.
Comment from Hotel Management
8 Oct 2024 by Mehmet Zafer Er, Hotel Management
Dear Mr. Abdulla,sorry for your inconveniance during your check in and thank you for your understanding.Warm Regards
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
8 Oct 2024 by Mehmet Zafer Er, Hotel Management
Thank you for your rating.Warm Regards
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
8 Oct 2024 by Mehmet Zafer Er, Hotel Management
Thank you for your rating.Warm Regards
by A verified traveler
Posted 24 Aug 2024
Not like used to be
Comment from Hotel Management
26 Aug 2024 by mze, Hotel Management
Emrullah Bey merhaba,Öncelikle otelimizi tercih ettiğiniz teşekkür ederiz. Yaşamış olduğunuz memnuniyetsizliğiniz için üzgün olduğumuzu bilmenizi isteriz. konu ile ilgili sizinle daha detaylı görüşmek için tarafımızla iletişime geçebilirsiniz.SaygılarımızlaMehmet Zafer ErÖn Büro Müdürü
by A verified traveler
Posted 17 Aug 2024
Clean and quiet
Comment from Hotel Management
8 Oct 2024 by Mehmet Zafer Er, Hotel Management
Thank you for your rating.Warm Regards
by A verified traveler
Posted 10 Aug 2024
Clean and quiet
Comment from Hotel Management
8 Oct 2024 by Mehmet Zafer Er, Hotel Management
Thank you for your rating.Warm Regards
by A verified traveler
Posted 2 Aug 2024
At a 5 star hotel it’s not acceptable you cannot access the pool or the gym early in the morning. Guests like to use the pool in the cool mornings and gym when it’s quiet.
Comment from Hotel Management
5 Aug 2024 by Serra Bozdağ Guest Relations, Hotel Management
Dear Ewan,Thank you very much for choosing Wellborn Luxury Hotel for your accommodation. We are very glad that you enjoyed your stay and The issiue which you mentioned will be taken into consideration. We would love to welcome you back in the nearest future.Best Regards,
by A verified traveler
Posted 21 Jul 2024
by A verified traveler
Posted 9 Jul 2024
good staff and great food
Comment from Hotel Management
10 Jul 2024 by Serra Bozdağ Guest Relations, Hotel Management
Dear Mohammad,Let us thank you for choosing Wellborn Luxury Hotel for your stay and we are glad we were able to meet and exeed your expectations. We are very glad to receive your compliments about our staff and our food. We would love to have the chance to welcome you back in Basiskele for another stay.With Best Regards,
