Ratings based on 956 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Needs updating as there was would in the room and furniture was worn
by A verified traveler
Posted 26 Oct 2024
The reception and bar all looked 2-3 star and staff very nice, but the bedroons and showers were so run down and furniture not fit for a charity shop! So needs a refurbishment. Outside deralict looking in places. But food excellent!
by A verified traveler
Posted 18 Oct 2024
Bed ok, pillows not so much. Good shower. Room (and Hotel) very tired in need of maintenance, paint, carpet, love. Fine for an overnight stay I suppose (but choose a Premier rather than this)
by A verified traveler
Posted 7 Oct 2024
Endless issues with this hotel, staff dont know what they are doing. We arrived and 1 of the bedrooms had not been cleaned from previous person, the hair dryer was broken and took 4 requests over 3 days to have one sent to room. The shower leaked, the window was broken, the windowsill coming away from wall, the pillows were like huge rocks and zero cleaning for the entire 4 days. No one provided us with more toilet roll, change of towels or teas and coffees. Terrible stay!!!!!!!!!!
by A verified traveler
Posted 2 Oct 2024
Old building falsely advertised to look new. Food well below par.
by A verified traveler
Posted 30 Sep 2024
Rooms looked 'tired', and could do with a revamp. You had to ask to have new towels on a daily basis (which was not explained on check in). Dirty plates and empty bottles left in the corridor, not cleaned up for more than 24hrs. However, there was one outstanding member of staff called Tru, who despite being a trainee went above and beyond without hesitation.
by A verified traveler
Posted 24 Sep 2024
This is advertised as 4 star and great WiFi no WiFi in room and very week in lobby rooms are dated decor is dated outside looks shabby definitely not the 4 star hotels that I am use at least a low 3 star and only because it has gym and pool no room service no room cleaning have to get everything yourselves from the cleaning trolley left in hallways so if you book and expect 4 star service you will be greatly disappointed.
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 13 Sep 2024
by A verified traveler
Posted 5 Sep 2024
Room extremely noisy, even with windows closed. Curtains stained. Otherwise room clean. Bedding very clean. Bathroom shower only working on very hot ( could not use). Toilet seat wonky. Breakfast okay but run out of pastries completely. Coffee weak and warm.
