Ratings based on 712 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Christy, Hotel Management
Dear jAmesPlease can you contact the hotel directly regarding you review? An overall 2/5 is not ideal at all but as I cannot see any comments its quite difficult to know what could have gone better and is this something we can fix or resolve.Kind regardsChristy
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Christy, Hotel Management
Hi Steve,Thank you for taking the time to award an overall 4/5It's great when our guests share good feedback and always appreciated.We hope to welcome you back again soon.Kind regardsChristy
by A verified traveler
Posted 27 Oct 2024
Nice place but Im pretty sure the last person to stay in room 111 vomited quite violently as yhere were dried splatters up the wall. Aside from this, everything was good.
Comment from Hotel Management
29 Oct 2024 by Christy, Hotel Management
Hi Rianna,Thank you for the great score- its definitely what we all like to see. Myself and the head housekeeper went to check and can't seem to see evidence of an incident in the bedroom on the wall. I am so sorry that you had to deal with something that made you think that it was something that unpleasant but really happy that you scored us in a completely different way. We hope to welcome you back again but do hope that next time should you find any issues with the bedroom please let us know straight away so that we can investigate and resolve.Kind regards
by A verified traveler from Rugby
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Christy, Hotel Management
Dear Salam,I am so sorry that you found your experience with us to be some what not up to scratch. I would really like to get to the bottom of the issues you faced as a 2/5 is not the score I would expect. I would really appreciate it if you could contact the hotel directly so that I can investigate any areas that could be improved not only for you if you choose to return but also for our future guest.I look forward to hearing from you.Kind regardsChristy
by A verified traveler
Posted 20 Oct 2024
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Comment from Hotel Management
21 Oct 2024 by Christy, Hotel Management
Hello Paul,Thank you for taking the time to give feedback on your recent stay. An overall 3/5 is not what we would expect to see. If there is anything we could do to help push that up a little higher if you choose to stay with us again please don't hesitate to let me know.Kind regardsChristy
by A verified traveler from Greenhithe
Posted 30 Sep 2024
Comment from Hotel Management
7 Oct 2024 by Christy, Hotel Management
Hi Jack,We do love an overall 5/5 A very BIG thank you from us ll at Team HI Basildon.We look forward to see you again soon.Kind regardsChristy
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Christy, Hotel Management
Hi Luke,Thank you so much for taking the time to give feedback. We all really appreciate it here at Team HI Basildon.We hope to see you again one day.Kind regards
by A verified traveler
Posted 7 Sep 2024
Great location, easily accessible.
Comment from Hotel Management
12 Sep 2024 by Christy, Hotel Management
Hello Glenford,Thank you for taking the time to provide your feedback with some really good comments that will help our future guests.We hope to see you again soon.Kind regards
by A verified traveler
Posted 30 Aug 2024
I liked the welcome and cleanliness.
Comment from Hotel Management
30 Aug 2024 by Christy, Hotel Management
Good morning Thokozile,I am so pleased you appreciated the welcome you received when you stayed with us. A big thank you from us all at the hotel for taking the time to provide your feedback.We hope to see you again soon.Kind regardsChristy
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Christy, Hotel Management
Hi Kieran,If there is anyway you can let us know directly the issue you faced so that we can investigate please? I can see that you stayed in one of our newly refurbished bedrooms so if there was a problem we would really like to resolve it. Leaving a 2/10 with no comments or feedback is really not helpful to us and its also not helpful that we can't make this right for you.I look forward to hearing from you directly at the hotel.
